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NEWLY CONFIRMED SPEAKER: - Richard Newland, Head of Retail Design, HSBC
Are you looking to maximise customer retention? SMi's 7th annual 'Branch Banking - Strategies and Profitabiity' conference will again discuss all the latest issues surrounding the branch as part of a successful multi channel approach to banking. Customer retention and satisfaction remains a number one priority as the market becomes increasing competitive and banks are constantly striving for new and innovative ways to improve the in branch customer experience.
Benefits of attending: - Learn about the branch experience from some of the worlds leading retail banks
- Hear case studies on leading design solutions
- Discover lessons learnt along the road to succeessful integration
- Gain strategic insights from the markets leading players
- Understand why customer service can determine your success and how to improve standards
- Benchmark your branch experience against your industry peers
- Consider new customer segmentation techniques for improved sales
Key topics and themes to be discussed include: - Enhancing profitability
- Branch design
- Staff development
- Relationship management
- Branch banking for SME's
- Successful integration
- Segementation
- Performance measurement
Confirmed speakers include: - Ray Davis, CEO, Umpqua Bank
- Adrian Roberts, Senior Manager, Retail Distribution, Nationwide
- Dr Thomas Keidel, German Savings Bank Association
- Magnus Uggla, General Manager, Handelsbanken
- Terry Green, Head of Knowledge and Learning, Q-Matic Group
- Parag Tikekar, Head of CRM and Segmentation, Emirates Bank
- Vidar Theil, Senior Vice President, Business Development, DnB NOR
- Teresa Sabada, International Communications Office Director, Caja Navarra
- Christine Wood, Director, Finalta
- Bob Bayman, Director of Branch Experience, People & Culture, i-am associates
- Alistair Whitmore, Managing Director, Ipsos MORI Financial Services
- Richard McMurdo, Principal Banking Consultant, De La Rue
- John Hughes, Co-founder & Managing Director, Customer Service Network
- Jeremy Ridgeway, Director, Keyfact
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