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Following on from the success of this year’s Public Sector Online conference, at Public Sector Online 2000 in January, we are once again bringing together key speakers from a variety of organisations. These experts represent organisations providing best practice examples of Internet websites and Intranet sites within the public sector.

Public Sector Online 2000 will examine the latest Internet and Intranet developments in local/central government and public sector organisations. It will provide policy makers with the knowledge to make informed choices to drive their organisation’s Internet strategy.

The programme includes:

  • Case studies from a range of public sector organisations including Councils, NHS organisations, House of Commons Library, Post Office Counters and the Employment Service.
  • A case study of best practice in the private sector from Penguin Books.
  • Expert presentations on benchmarking, interactive kiosks and establishing online security.
  • Two practical post conference workshops on: (1) Establishing an Effective Web Presence in association with Envisage and (2)Developing Interactive Kiosks in the Public Sector in association with NetShift Software

Conference programme

8:30 Registration and Coffee

9:00 Chairman's Opening Remarks

Geoff Morris

Geoff Morris, Chairman, InterForum

9:10 KEYNOTE ADDRESS

Dave Waltho

Dave Waltho, Director of Government Gateway, Post Office Counters

  • Joined up government
  • Restoring public trust in government
  • Basing public services around the citizen - one stop shop
  • Obstacles to creating joined up government
  • Creating services that are more accessible
  • Post Office Counters’ role in the process
  • 9:40 INTER, INTRA AND EXTRANETS IN LOCAL GOVERNMENT

    Dane Wright

    Dane Wright, Information Manager, Brent Council

  • Brent Council’s net strategy
  • Opportunities and benefits
  • Net developments in Brent
  • Community information and consultation
  • Overcoming the problems
  • 10:20 CREATING A VIRTUAL MUSEUM - LESSONS FOR ENABLING PUBLIC ACCESS TO INFORMATION

    Len Nunn

    Len Nunn, Head of IT, The Natural History Museum

  • The Natural History Museum’s Mission
  • The role of web technologies in supporting the Museum's business
  • Defining and maintaining appropriate infrastructures
  • Enabling the public to access the information
  • Managing the content
  • Future plans
  • 11:00 Morning Coffee

    11:20 UNDERSTANDING THE BENEFITS OF THE INTERNET TO INTERACTING WITH CUSTOMERS

    Nick Kirkland

    Nick Kirkland, Director of Information Services, Penguin Books

  • Evolution of using the internet in business
  • The internet as a marketing tool
  • Using the site as a method of updating customers of current issues
  • Methods of conveying information on the site
  • Possibilities for the future
  • 12:00 MANAGING A LARGE, COST EFFECTIVE COMMUNITY WEB SERVICE

    Mike Winchester

    Mike Winchester, Head of Information Technology, Hampshire County Council

  • Strategies for information management
  • Making large volumes of information useable
  • Containing page maintenance costs
  • Future developments
  • 12:40 Lunch

    13:40 DEVELOPMENTS IN KIOSK TECHNOLOGY

    Alan Smith

    Alan Smith, Commercial Manager, Town Pages

  • Brief overview of the development of kiosks
  • Linking kiosks through the internet and intranets
  • Successful examples of kiosks in the public sector - case study of Town Pages
  • Criteria for success
  • 14:20 ENABLING CITIZENS TO BENEFIT FROM THE WEALTH OF ONLINE INFORMATION

    Rob Clements

    Rob Clements, Director of Parliamentary and Reference Services, House of Commons Library

  • Using interactive features to attract and educate young people
  • Providing a new dimension to the main Parliament website
  • Ensuring users benefit from the wealth of online information on Parliament
  • Providing a range of teacher support
  • Future plans for the website
  • 15:00 Afternoon Tea

    15:20 INTRANET AS AN AGENT OF CHANGE

    Phillip Humphries

    Phillip Humphries, Infrastructure Manager, Surrey Police

  • Intranet as part of a complete revision of the technical environment
  • Designing an Intranet management policy
  • Applications of the Intranet for Surrey Police
  • The changing emphasis of internal communications
  • Future plans
  • 16:00 PUBLIC SECTOR KIOSKS

    Guy Browes

    Guy Browes, Senior Business Manager - Internet and Service Channels Delivery Project, Employment Service

  • Brief overview of public sector usage of kiosks
  • The role of kiosks in jobseeking
  • Evaluating the usage of kiosks
  • Costs and returns
  • How important will kiosks be in the public sector in future?
  • 16:30 CUSTOMER RELATIONSHIP MANAGEMENT FOR PUBLIC SECTOR ORGANISATIONS GOING ON-LINE

    Dave Thomson

    Dave Thomson, Marketing Manager - Northern Europe, Aspect Communications

  • Mulitmedia contact centres
  • Web-enabled call centres
  • Customer information and datamarts
  • The customer experience
  • Government challenges
  • 17:00 Chairman’s Closing Remarks and Close of Day One

    8:30 Re-registration and Coffee

    9:00 Chairman's Opening Remarks

    Bob Dunn

    Bob Dunn, President, SOCITM - Society of Information Technology Management

    9:10 DEVELOPING AN ONLINE SERVICE IN THE PUBLIC SECTOR

    Bob Gann

    Bob Gann, Director, Help for Help Trust

  • Meeting the objectives of ‘Modernising Government’ and the NHS information strategy
  • Site content and information providers
  • Early findings in use
  • Future developments
  • 9:40 TOWARDS A METHODOLOGY FOR BENCHMARKING AND MEASURING INTRANETS IN THE PUBLIC SECTOR

    Geoff Smith

    Geoff Smith, Business Development Manager for Knowledge Transformation Services, Cap Gemini

  • Research context: sample, myths and facts
  • The problem of value and potential approaches
  • The outcomes and methodology
  • Best practices and conclusions
  • 10:20 MOVING DECISION-MAKING PROCESS CLOSER TO THE PEOPLE

    Nick Batey

    Nick Batey, Internet/Intranet Business Unit Manager, The National Assembly for Wales

  • Intranet - delivering Assembly business
  • Touchscreen technology for Assembly members
  • Internet - interacting with the electorate
  • Building a modern, flexible network infrastructure
  • 11:00 Morning Coffee

    11:20 ADDING VALUE THROUGH THE INTERNET

    Major Peter Boxell, Corporate Communications

    Major Peter Boxell, Corporate Communications, Major Alasdair Goulden, Officer Recruitment, The British Army

  • Using the Internet for both internal and external communications
  • Website support for offline recruitment and as a stand alone resource
  • Cost effective marketing and enhanced profile
  • Integrating ‘Be the best’ branding into offline work
  • Measuring return on investment, financially and in terms of PR
  • 12:00 GOING ONE STEP FURTHER - JOINING THE RANKS OF FREE INTERNET SERVICE PROVIDERS

    Brian Kefford

    Brian Kefford, Online Services Manager, British Library National Bibliographic Service

  • Reasons for becoming an Internet Service Provider
  • Strategic relationship with Easynet
  • Benefits of becoming an ISP
  • Setting up the service
  • Maintaining and developing the service
  • Change and continuity - the management challenge
  • 12:40 Lunch

    14:00 MAXIMISING THE VALUE OF THE WEBSITE IN THE PUBLIC SECTOR

    Peter Blair

    Peter Blair, Partner, Public Sector Strategies

  • Results from an audit of local authority web sites
  • Top ten ideas and useful features
  • The utilisation of e-mail for contacting officers and members
  • Issues of promotion versus transaction
  • Developing an Internet strategy
  • Towards the 24/7 council
  • 14:40 BENEFITS TO THE ORGANISATION OF AN INTRANET

    Dr Jonathan Kay

    Dr Jonathan Kay, Consultant Chemical Pathologist, Oxford Radcliffe Hospitals NHS

  • Overview of impetus for introducing an intranet
  • Problems faced during development and implementation
  • Benefits to hospital of introduction
  • Costs and returns
  • 15:20 Afternoon Tea

    15:40 INTEGRATING THE WEBSITE INTO A MULTI-SERVICE CUSTOMER CONTACT STRATEGY

    Chris Haynes

    Chris Haynes, Head of Information Society Unit, Knowsley Metropolitan Borough Council

  • Issues arising in developing a customer information programme using web technology
  • Innovative use of the website for tenants reporting housing repairs
  • Using the Internet as a multi-channel service portal
  • Relating Knowsley’s experiences to the Modernising Government agenda
  • 16:40 ESTABLISHING ONLINE TRUST AND SECURITY

    David Cherrill

    David Cherrill, e-Business Trust and Security, Logica

  • The connected world
  • Trust and security in the connected world
  • The risks of too little security and too much security
  • The special role of public key technology
  • Balancing the different aspects of security
  • Getting started
  • 17:00 Chairman's Closing Remarks and Close of Conference

    17:10 Informal Networking Drinks Reception for Delegates and Speakers

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    Workshops

    Establishing an Effective Web Presence
    Workshop

    Establishing an Effective Web Presence

    The Hatton, at etc. venues
    12th January 2000
    London, United Kingdom

    Developing Interactive Kiosks in the Public Sector
    Workshop

    Developing Interactive Kiosks in the Public Sector

    The Hatton, at etc. venues
    12th January 2000
    London, United Kingdom

    The Hatton, at etc. venues

    51/53 Hatton Garden
    London EC1N 8HN
    United Kingdom

    The Hatton, at etc. venues

    HOTEL BOOKING FORM

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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