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With an outstanding increase in air traffic flow, the importance of making the journey quick and efficient is paramount to the success of an airport. Airports have recognised the role of IT in streamlining operations, improving airline competition, enhancing retail opportunities and analysing a variety of market trends. Smart Airports will keep you up-to-date with the latest developments and initiatives for the automation and integration of today’s airports. This unique event will explore operational, logistic and financial issues. It will be informative, stimulating and focused.

As a senior aviation executive, you will be aware of the importance and potential of this field. We would therefore like to invite you to register for SMi’s Smart Airports. As you will see from the brochure, the conference includes presentations from a leading panel of international speakers at the cutting edge of intelligent airport operations. Those involved in any aspect of airport operations cannot afford to miss this event.

Smart Airports offers insight and practical guidance of how new innovations can improve the cost effectiveness of your airport operations. The half-day, fully interactive workshop in association with Unisys will explore techniques to successfully increase operational efficiency and tools to better utilise resources.

Smart Airports offers you the opportunity to network with key airport executives and industry experts. Benefit from the practical insight and hard advice provided by an outstanding panel of speakers. Attend to discover the potential and realities of intelligent airport operations and to match your resources to the needs of an increasing volume of international traffic.

Conference programme

8:30 Registration and Coffee

9:00 Chairman's Opening Remarks

9:10 KEYNOTE ADDRESS - CASE STUDY: SYSTEMS DEVELOPMENT AT FRANKFURT AIRPORT

Wolfgang Weil

Wolfgang Weil, Managing Director Systems Development and Consulting, Aviation Ground Services, Frankfurt Airport

  • Lowering operational costs through innovative developments
  • Maximising limited airport resources
  • Developing key information technology solutions
  • Components of Frankfurt Airport’s baggage management system
  • Baggage reconciliation, baggage tracking, baggage reflighting, baggage sorting
  • Advantages of a shared / common used design
  • 9:40 CASE STUDY: AN INSIGHT INTO INTELLIGENT AIRPORT OPERATIONS

    Inaki Ascacibar

    Inaki Ascacibar, Operational Systems, AENA (Spanish Airports Authority)

  • The history of CUTE (Common Use Terminal Equipment) at Spanish Airports
  • Standardised solutions means compatibility
  • Intelligent airport operations: an alternative for increasing traffic flow
  • An overview of intelligent airport operations at Spanish Airports
  • Improving services and response times
  • 10:20 HELPING AIRPORTS TO MAXIMISE RESOURCES

    Bob Vis

    Bob Vis, Deputy Director Marketing and Business Development Airports Services, SITA

  • The provision of value-added services, shared reservation and flight planning services and common-user terminal equipment
  • Increasing the range of infrastructure services
  • Desktop to desktop infrastructure and increased integration at airports
  • Streamlining passenger processing
  • The growth of value-added and infrastructure integration
  • 11:00 Morning Coffee

    11:20 CASE STUDIES: INNOVATIONS IN AIRPORT AUTOMATION PROJECTS AROUND THE WORLD

    Eileen Angelucci

    Eileen Angelucci, Programme Director, Advanced Passenger Processing Systems, Unisys Worldwide Transportation

  • Ways to enhance and differentiate airport services
  • Automated check-in, boarding and departure processes with Unisys APPS
  • Facilitating easier and more convenient travel procedures for passengers, using several airport projects worldwide as examples
  • The provision of a common language on multiple airline host systems
  • The provision and benefits of personalised customer service procedures
  • 12:00 THE ONE SQUARE FOOT AIRPORT

    Larry Kretz

    Larry Kretz, Senior Director, Northrop Grumman

  • The advantages of shared information systems within operational databases
  • Airport/airline/passenger perspectives
  • Enabling technologies
  • Common use self-service principles
  • Common use self-service architecture
  • Implementing common use self-service architecture
  • 12:40 Lunch

    14:00 THE RISKS OF BECOMING BIGGER

    Ahmet Erenli

    Ahmet Erenli, Director Airports, Siemens Business Services

  • The transition of airports from infrastructure providers to global players
  • Privatisation of airports will mean ‘shareholders value’
  • The major role of service and retail as well as ground connections (rail)
  • Deciding the future: competition within airports and with rail
  • The changing role of airport operators and the ensuing core competencies
  • The role of service providers within the provision of these core competencies
  • 14:40 PASSENGER-CENTRIC AIRPORT AUTOMATION:

    Jean Salomon

    Jean Salomon, Vice President Business Development and Communication, IER

  • Yet another BPR: the impact of electronic ticketing on one-step boarding procedures
  • Reassessing the links to improve passenger flow
  • From hand driven to hand held workstations
  • From product branding to service differentiation
  • Some choices for blending multiple technologies: is there a ‘Magic’ there?
  • 15:20 Afternoon Tea

    15:40 AVIATION SECURITY – TOWARDS THE MILLENIUM

    Ken Robinson

    Ken Robinson, Aviation Security, Department of the Environment, Transport and the Regions

  • Implementing internationally agreed standards and practices
  • One-stop security in key areas
  • Partnership arrangements with the British Airports Authority (BAA)
  • 100% hold baggage security
  • Future trends in airport development
  • 16:20 INTEGRATING AND DEPLOYING THE LATEST TECHNOLOGIES TO STREAMLINE PASSENGER PROCESSING

    Stefan Nugter

    Stefan Nugter, Marketing Manager, KLM Systems Services

  • Meeting the business needs of the air transport industry
  • Improving airport operations whilst reducing operating costs
  • Valued solutions via partnership
  • 17:00 Chairman’s Closing Remarks and Close of Day One

    17:10 Informal networking drinks reception for delegates and speakers

    8:30 Re-registration and Coffee

    9:00 Chairman's Opening Remarks

    Dr Peter Harrop

    Dr Peter Harrop, Chairman, PINACL, Author, Smart Airports

    9:10 CASE STUDY: BRUSSELS INTERNATIONAL AIRPORT

    Friedl Maertens

    Friedl Maertens, Communications Manager, swITch, subsidiary of BIAC, Brussels International Airport Company

  • CorePlus database system: serving the airport community
  • Accessing database information to improve efficiency
  • Advancements in schedule co-ordination, air traffic control, resource management and baggage sorting
  • Lessons learned from the introduction of CorePlus
  • Future innovation from swITch
  • 9:40 IMPROVING PASSENGER PROCESSING USING THE ELECTRONIC TRAVEL AUTHORITY SYSTEM

    Andy Macdonald

    Andy Macdonald, Vice President Consulting and Business Development, SITA

  • Description of the ETAS system and its extensions
  • Benefits of ETAS to international airports
  • Benefits of ETAS to government border control agencies
  • Case Study: Sydney Australia
  • Improved customer care for international travellers
  • 10:20 AIRPORTS IN E-BUSINESS

    Peter Lindgreen

    Peter Lindgreen, Global Airports Business Manager, IBM

  • What is my business today and what will it be tomorrow?
  • Airports in e-business: the issues
  • The importance of doing the right things right
  • Case studies: lessons learned
  • 11:00 Morning Coffee

    11:20 SMART AIRPORTS – SMART SOLUTIONS

    Yami Tarsi

    Yami Tarsi, President and Chief Executive Officer, InterSystems

  • Advertising for airport audiences
  • Pax flow and profile for the commercial management of the airport, retailers etc
  • Destination on-line weather information
  • Manpower allocation in the airport
  • Resource management for gate, check-in and baggage carousels
  • Future directions
  • 12:00 STRIVING TO BECOME SMARTER

    Rene Rasmussen

    Rene Rasmussen, IT Manager, Copenhagen Airport

  • Close, responsive and controlled integration of all operational and commercial activities
  • The role of IT-controlled process integration
  • Key technologies at Copenhagen
  • Maximising airport resources and reducing operational costs
  • 12:40 Lunch

    14:00 RISK EVALUATION OF STRATEGIC AIRPORT DEVELOPMENTS

    Peter Bone

    Peter Bone, Manager Aviation Consulting, AEA Technology

  • Determining risk strategy and building risk evaluation processes into airport management procedures
  • Improving the quality of the strategic decision-making process
  • Comprehensive evaluation of the risks arising from strategic options under consideration
  • Gaining maximum value from the procurement of assets
  • 14:40 NEW INNOVATIONS IN INTELLIGENT AIRPORT OPERATIONS

    Tom Nolan

    Tom Nolan, Business Development Manager, Ultra Electronics

  • New developments in baggage reconciliation
  • The advantages and value of a sophisticated baggage reconciliation system
  • The application of RFID in one-stop security processes
  • The significance of RFID for airports and airlines
  • 15:20 Afternoon Tea

    15:40 INTERNET ENABLED CUSTOMER CONNECTIONS

    Seamus Kealey

    Seamus Kealey, Senior Consultant Aviation Infrastructure Team, Ernst and Young

  • How to better understand customer contact opportunities
  • How to uncover real customer needs
  • How to help fulfil these needs through current and emerging technologies
  • How to add value to the enterprise through a newly defined customer contact model
  • 16:20 CASE STUDY: JFK NEW YORK TERMINAL 4

    Dave Kelly

    Dave Kelly, Senior International Commercial Manager, Airport Services Division, ServiceTec

  • Terminal refurbishment by IAT
  • Scope of works
  • Incident control
  • Help desk
  • Management
  • 17:00 Chairman's Closing Remarks and Close of Conference

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    Workshops

    Smart Solutions to Airport Terminal Management
    Workshop

    Smart Solutions to Airport Terminal Management

    The Hatton, at etc. venues
    26th November 1999
    London, United Kingdom

    The Hatton, at etc. venues

    51/53 Hatton Garden
    London EC1N 8HN
    United Kingdom

    The Hatton, at etc. venues

    HOTEL BOOKING FORM

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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