A unique forum involving key players in the global Aircraft Maintenance & Engineering industry, analysing the practical application of next generation IT systems and technology

Benefits of attending

  • Develop awareness of the global aircraft maintenance marketplace in relation to national, regional and low-cost airlines, OEMs, ASOs, 3rd Party Providers and B2B Organisations
  • Identify the key issues grasping aircraft maintenance and next generation technology application
  • Learn of future directions for aviation industry players with respect to engineering requirements
  • Achieve detailed knowledge of Maintenance, Repair & Overhaul cost savings through IT systems
  • Establish key contacts through extensive networking opportunities
  • Raise the profile of your company and its services with the key decision makers

A unique opportunity to learn from leading industry experts including:

  • John Saull, Executive Director, International Federation of Airworthiness
  • Kevin Middleton, General Manager Engineering Systems, British Airways Engineering
  • John Palmer, Overhaul Manager, Virgin Atlantic Airways
  • Luca Paolone, Vice President Marketing Planning & Strategic Purchasing, Engineering and Maintenance Division, Alitalia
  • Vanja Roller, Director, Manitenance & Engineering, Croatia Airlines
  • Rene Visscher, VP Engineering & Maintenance, Spirit Airlines
  • Gerard Darteyre, Vice President Sales & Marketing, Airbus Industries
  • Regis Trolliet, Senior Vice President, Airbus Business Center, EADS-Sogerma
  • Dr Mike Molezzi, Business Manager, Spectra Information Solutions, GE Engine Services
  • Darjush Lavian, Director of Aircraft Conversion Development, IAI/Bedek Aviation Group

Conference programme

9:00 Registration & Coffee

9:30 Chairman's Opening Remarks

Wayne Jenner

Wayne Jenner, Chairman of AEA Technical Subcommittee, British Airways

9:40 Opening Address

John Saull

John Saull, Executive Director, International Federation of Airworthiness

  • Setting the ‘zero accident’ precedent – a question of the difficult or the impossible?
  • Developing an industry standard for 2004 - airworthiness requirements and procedures
  • The role of aircraft maintenance, repair and overhaul (MRO) developments in building realistic goals towards continued air worthiness
  • Need to improve co-ordination between maintenance & flight operations in the management of safety
  • A provision for the future
  • 10:20 Keynote Address

    Colin Hall

    Colin Hall, Managing Director, AVMARK International

  • Pressures faced by transportation companies in the industry – growing pressure on safety, reliability and regulation compliance
  • Original Aircraft Manufacturers (OEMs) and Airlines – forced to look at new ways to reduce cost and improve efficiency
  • Creating the means of a sustainable business model for profitability and growth – turning attentions to Maintenance, Repair and Overhaul (MRO) opportunities
  • The importance of commercial aviation support services as a growing influence in maintenance operations
  • 11:00 Morning Coffee

    11:20 Special Address

    Kevin Middleton

    Kevin Middleton, General Manager Engineering Systems, British Airways Engineering

  • An overview of the advancement in IT systems in place at British Airways Engineering and areas of recent development
  • The cost effectiveness of the implementation of new IT maintenance systems
  • The advantages of pooling of resources at designated terminals
  • The effects of updating maintenance IT on aircraft turn around time
  • An examination of reporting repair needs from the air before touch down
  • The future developments and initiatives by BA Engineering for a successful and profitable future
  • 12:00 Next generation technology initiative to meet aircraft maintenance needs

    Stephen Blandford

    Stephen Blandford, Senior Consultant, Unisys Global Transportation

  • An overview of the world-wide MRO market – future trends
  • What are the key issues that the ‘decision makers’ need to address
  • Satisfying increasingly demanding customer expectations through new technology initiatives
  • The ‘total support concept’ – developing relationships between airlines and MRO service providers
  • Advantages of delivering sustainable improvements through new IT resources
  • 12:40 Lunch

    13:40 Developing future MRO strategies as an EMO

    Luca Paolone

    Luca Paolone, Vice President Marketing Planning & Strategic Purchasing, Engineering and Maintenance Division, Alitalia

  • Future trends for the EMOs in the MRO market
  • Roles of independent MRO, EMOs, OEMs according to these trends
  • Partnerships and Alliances as tools to grow up and deliver value to customers and shareholders
  • Creating a competitive advantage as an EMO of a big airline through partnerships and alliances : our experience
  • AZ EMO role in AZ corporate strategy
  • 14:40 The partnership equation: Flight & Maintenance operations

    Regis Trolliet

    Regis Trolliet, Senior Vice President, Airbus Business Center, EADS-Sogerma

  • Economic, safety and regulatory considerations pushing companies to look for scale and specialisation in maintenance - MRO by alliance joint ventures
  • Identifying possibilities of co-operation and investment; partnerships, technology exchanges and supplier relationships
  • Co-operation and investment as a pre-requisite to attaining benefits in domestic and international markets
  • Forming arms length companies – making MRO an independent entity; EADS-Sogerma (a Case Study)
  • Identifying and reacting to the long term implications of the venture
  • 15:20 Efficient collaboration – a prerequisite for a successful “availability provider”

    Hakan Rosvall

    Hakan Rosvall, Industry Manager MRO & Aviation, Intentia International AB

  • Total Service Contract TSC business including engineering, maintenance and material services based on key performance indicators and power by the hour
  • Order fulfilment process controlling routine, non-routine work, warranty as well as non-warranty work
  • An optimised maintenance plan utilising planned and unplanned downtime
  • Efficient operational reporting to support and enhance maintenance and material planning
  • The ability to share information (knowledge) between the customer and the supplier
  • 15:40 Afternoon Tea

    16:00 One-stop maintenance & modification

    Dariush Lavian

    Dariush Lavian, Director of Aircraft Conversion Department, IAI/Bedek Aviation Group

  • Strategic Alliances for complete nose-to-tail aircraft support (IAI, Kellstrom Industries & Euralair)
  • Co-operation and investment as a pre-requisite to attaining benefits in domestic and international markets
  • Benefits from turnkey services adding substantial value to repair and overhaul capabilities
  • Aircraft maintenance, modification, upgrading, and conversion - cost-effective, total maintenance support packages through Power-by-the-Hour (PBTH) programs
  • Developments in next generation commercial technology to aid maintenance, repair and overhaul activities
  • 16:40 Beyond time-based maintenance

    Geoff Hughes

    Geoff Hughes, Business Consultant, Spirent Systems

  • E-business systems and the potential to streamline operations
  • Overview of past ground-based IT solutions and their limits in providing operational efficiencies
  • Movement towards advanced IT solutions onboard aircraft to facilitate meeting objectives – integration of the aircraft information domain with ground based IT counterparts
  • The integrated information environment – onboard/airline/airline suppliers & partners data links
  • The business case for investment - benefits of having an integrated information environment across the airline organisation
  • 17:20 Close of Day One and Afternoon Tea

    9:00 Re-registration and Coffee

    9:30 Chairman's Opening Remarks

    Colin Hall

    Colin Hall, Managing Director, AVMARK International

    9:40 Keynote address

    John Palmer

    John Palmer, Overhaul Manager, Virgin Atlantic Airways

  • Growing need to address the increasing demands of airline E&M functions
  • An overview of maintenance & overhaul system requirements at Virgin Atlantic Airways (VAA) to deliver operational efficiency
  • Developing an integrated software system utilising the latest technological developments; successful implementation with VAA
  • Improving maintenance efficiencies and costs, adding baseline enhancements to deliver a integrated airline E&M system
  • Progressive IT maintenance software and ongoing system upgrades; system support
  • 10:20 Use of web-based technology for avionics maintenance

    Gerard Darteyre

    Gerard Darteyre, Vice President Sales & Marketing, Airbus Industries

  • Embracing the ‘new’ over the ‘tried and true’ – taking the next step in management technology (e-commerce/MRO)
  • Implementation of e-commerce and other technology based initiatives at Airbus
  • ASP software tools: the cornerstone of the Airbus e-service strategy
  • Delivery of significant benefits associated with reduced time and inventory cost, improved problem solving, communication, and safety and improved collaboration across the extended enterprise
  • Example of e-maintenance software tools developed by Airbus
  • Predicting trends in E-MRO – hype or a worldwide strategy?
  • 11:00 Morning Coffee

    11:20 e-Nabling the airline industry

    Graham Wylie

    Graham Wylie, Marketing Development, Enigma

  • What is the role of the global e-market
  • The driving forces behind improved MRO – maintenance cost and creating the new industry average
  • Requirements for e-management operations within Delta Airlines
  • Strategy and implementation of e-Business at Delta Airlines
  • More than just competing – developing a performance phase shift, attained through people, process and technology focus
  • The cost benefits of the new e-media – beyond B2B?
  • 12:00 Developing new management tools for MRO

    Vanja Roller

    Vanja Roller, Director, Engineering and Maintenance, Croatia Airlines

  • The driving forces behind improved MRO – maintenance cost and creating the new industry average
  • Current trends for scheduled, preventative and on-board airline maintenance
  • Requirements for total management operations within Croatia Airlines
  • Developing an MRO business model
  • More than just competing – developing a performance phase shift, attained through people, process and technology focus
  • Future trends
  • 12:40 Lunch

    14:00 Change in the air - why future maintenance must become part of the organisation culture

    Ian Stockley

    Ian Stockley, Organisational, Independent Consultant

  • Human error research; attempting to identify sources of human error in the maintenance environment – addressing the issues?
  • Developing countermeasures to reduce the risk of these errors contributing to aviation mishaps – what are the goals?
  • Developing more effective methods for air­crew, inspector, and maintenance technician training – reaping the rewards
  • Increasing human factors considerations in certification of new aircraft and equipment design and modification
  • Improving aircrew, inspector, and maintenance technician task performance.
  • 14:40 Modern information technology in airline MRO

    Dr Mike Molezzi

    Dr Mike Molezzi, Business Manager, Spectra Information Solutions, GE Engine Services

  • Information technology is critical to succeed in today’s environment
  • Information systems vs. business process improvement
  • Using Six Sigma to improve business processes
  • Selecting appropriate information system technology
  • Integrating business processes and technology
  • GE Engine services and industrial & financial systems (IFS) – comprehensive information solutions to airlines and commercial MRO
  • 15:20 Afternoon Tea

    15:40 e-Business for competitive advantage

    Neil Cormack

    Neil Cormack, Sales and Marketing Executive, Western Data Systems

  • The rapidly evolving e-Marketplace
  • The business challenge
  • Meeting the challenge - Cost-effective e-Capability
  • Components of an e-Business application suite
  • Business benefit - Rapid delivery of ROI
  • 16:20 Automated data capture systems for next generation aircraft maintenance

    Frank Kalas

    Frank Kalas, Senior Principal, Aviation Practice Manager, American Management Systems, Inc

  • Automating Aircraft Maintenance –what factors are involved
  • Typical data capture challenges and their effects on operations
  • Why data capture is important to an airline and the savings automation can yield
  • Software that reacts like you think
  • Maintenance Optimization –right aircraft right place
  • 17:00 Close of Conference and Afternoon Tea


    The Hatton, at etc. venues

    51/53 Hatton Garden
    London EC1N 8HN
    United Kingdom

    The Hatton, at etc. venues



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    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.


    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.


    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.


    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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