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Kiosks Europe ’99 will cover major technological, business and commercial advances being made in the kiosk industry, with a strong drive towards looking at how innovations globally can be applied in the UK and European kiosk markets.

The conference will provide a snapshot of where the kiosk industry is headed.

Our programme includes : (a) an exhibition; (b) kiosk case studies from Austria, Portugal, Republic of Ireland, Holland and England, in addition to an analysis of kiosk trends in America; (c) two practical workshops on: ‘Commercial advantages of kiosks as info-providers’ by NetShift and ‘New technologies for kiosks: USA and international trends’ by Summit Research Associates (USA); (d) a range of critical issues including: the strategic business advantages of kiosks to their owners, optimising kiosk usage through effective siting, the relevance of the on-line capability of kiosks, commercialisation and increasing profitability of kiosks, kiosk technological advances, enhanced physical security of kiosks, particularly in remote locations, and likely future advancements in kiosks.

SMi ATM SUPPORT SERVICES EXHIBITION

In conjunction with this high level conference SMi are organising an EXHIBITION. The exhibition area will be in close proximity to the conference room and accessible throughout the two days. Additional time has been scheduled to enable delegates and speakers time to view, meet and network in the exhibition area. By taking an exhibition stand at the Kiosks Europe 99 event you will be presenting a highly visible profile to a targeted and senior level audience. This will be a unique opportunity to promote to those decision-making individuals involved in the kiosk and delivery channel industry.

Conference programme

8:30 Registration and Coffee

9:00 Chairman's Opening Remarks

Peter Lowe

Peter Lowe, Managing Director, LGC Associates

9:10 RETAIL RELEVANCE

Guy Wolfenden

Guy Wolfenden, Manager, Retail Self Service, Northern Europe, NCR

  • Placing kiosks near stores
  • Using vouchers printed by kiosks
  • Increasing card usage at kiosks
  • Shoppers’ reaction to kiosks
  • Boost to sales at outlets with kiosks
  • Partnerships between kiosk owners and retail groups
  • 9:40 PUBLIC SECTOR KIOSKS

    John Clifford

    John Clifford, Manager, Open Access Project, Employment Service

  • Brief overview of public sector usage of kiosks
  • The role of kiosks in jobseeking
  • Evaluating the usage of kiosks
  • Costs and returns
  • How important will kiosks be in the pubic sector in future?
  • 10:20 CASE STUDY

    Nils Schmeling

    Nils Schmeling, Manager Internet Kiosks, KPN Telecom (Holland)

  • Looking back on three years of Internet Kiosks on the streets in Holland
  • Ways of measuring the customer traffic - Public reaction to 24 hour internet kiosks
  • Access to the kiosks by telephone card: how the system operates, cost to the user
  • Functions and key uses of the internet kiosks - What were the main criteria for siting the kiosks?
  • The cost effectiveness of internet kiosks
  • Future markets for internet kiosks in Holland and the EU?
  • 11:00 Morning Coffee

    11:20 DYNAMIC KIOSK PROJECTS

    Mike Shaw

    Mike Shaw, General Manager, Electronic Business Kiosk Services, ICL

  • The new ‘fridgedoor’ kiosk : an innovation with implications for future applications
  • Shopping for information
  • Shopping for financial services
  • Managing kiosks as a profitable business
  • Critical success factors for kiosk projects
  • 12:00 CASE STUDY

    John Benton

    John Benton, Director, Association of Security Consultants

  • Forms of attacks on kiosk installations and risks on remote sites
  • Protection of kiosk users
  • Protection of assets
  • European and U.K. standards for kiosks and enclosures
  • Future trends
  • 12:40 Lunch

    14:00 COMMERCIALISATION OF KIOSKS

    Mark Compton-Hall

    Mark Compton-Hall, e-Business Consultant, IBM Global Services

  • Criteria to look at in evaluating the commercial viability of new kiosks
  • Creating the right conditions for cost-effective usage of kiosks
  • Some thoughts on commercial applications of kiosks
  • Ensuring return on investment in kiosks
  • Ways of increasing profitability of kiosks - Reducing operational costs
  • Kiosks as sales tools
  • 14:40 CASE STUDY

    Colin Duffy

    Colin Duffy, General Manager Mass Marketing and Internet Services, BT Internet and Multimedia Services

  • Retrospective feedback on BT’s initial installation of 200 Touchpoint kiosks in London
  • Consumer and retailer attitudes to BT kiosks
  • Customer profiles of users
  • The new BT kiosk: features and drawcards
  • Online link-ups - link with Excite UK
  • Kiosks as an income-generator
  • 15:20 Afternoon Tea

    15:40 NEW MARKET TRENDS FOR KIOSKS

    Paul Nicholls

    Paul Nicholls, Account Manager, Banking Systems, Seimens-Nixdorf

  • Extending the use of kiosks
  • The benefits of combining information providion and card transaction functions in kiosks
  • Strategies for raising awareness about kiosks and their uses
  • Strategies for kiosk customer education
  • 16:20 CASE STUDY

    Simon Coussell

    Simon Coussell, Head of Agency, Property Department, London Transport Property

  • Feedback on the use of kiosks at London Transport
  • The cost-effectiveness of LTP’s kiosk operation
  • Main functions of the kiosks for commuters and travellers at London Transport
  • Early feedback on customer responses to kiosk services
  • Pitfalls to avoid in project managing the installation of kiosks
  • Some tips on ideal siting of kiosks
  • 17:00 Chairman’s Closing Remarks and Close of Day One

    8:30 Re-registration and Coffee

    9:00 Chairman's Opening Remarks

    John Benton

    John Benton, Director, Association of Security Consultants

    9:10 MULTIFUNCTIONAL KIOSKS

    Frances Mendelsohn

    Frances Mendelsohn, President, Summit Research Associates

  • Brief overview of the development of kiosks - New types of kiosks and their functions
  • Identifying the drivers of change in the kiosk industry
  • Some innovative new uses and locations
  • The role of kiosks in retailing
  • The growth of on-line shopping and on-line services - How important will email be to kiosk users?
  • An overview of some likely technological developments - Projecting current usage of kiosks into the future
  • 9:40 DELIVERY CHANNELS

    Harry Smart

    Harry Smart, Managing Director, Euronet Services UK

  • Comparing markets for ATMs and kiosks in the UK
  • The benefits of ATM delivery channels
  • The benefits of kiosk delivery channels
  • Strategies of deploying both delivery channels for complementary business purposes
  • Information or commerce: what will be the driver of kiosk development?
  • 10:20 BANK USAGE

    Ciaran Kilbride

    Ciaran Kilbride, Manager Payments Strategy Unit, Bank of Ireland (Republic of Ireland)

  • How banks can benefit from deploying kiosks
  • Most effective formats for communicating information via kiosks
  • Transactions that kiosks can perform from which banks can benefit
  • Commercial applications of kiosks
  • Possible future uses of kiosks of relevance to banks
  • 11:00 Morning Coffee

    11:20 CASE STUDY

    Gary Fitzpatrick, Project Co-ordinator, Metropolitan Police Service

    Gary Fitzpatrick, Project Co-ordinator, Metropolitan Police Service, , Richard Steele, Head of IT, Newham Council

  • Brief overview of the ATTACH European project
  • The role of kiosks in the community in North East London
  • Feedback on the public perception of kiosk services
  • Costs and returns for the ATTACH project kiosks
  • How to evaluate the effectiveness of kiosks
  • 12:00 CASE STUDY

    Mario Castelhano, Director, Papelaco (Portugal)

    Mario Castelhano, Director, Papelaco (Portugal), , Eduardo Coutinho, Project Leader, Sociedade Interbacaria de Servicos (SIBS) (Portugal)

  • Overview of Papelaco’s operation in Portugal’s kiosk market
  • Some thoughts on the kiosk market in Portugal
  • How usage of kiosks has grown in the market
  • The role of SIBS in the kiosk network
  • Favoured kiosk applications and functions in Portugal
  • Kiosks as an income-generator
  • 12:30 Lunch - Sponsored by Papelaco

    13:40 CASE STUDY

    Alan Smith

    Alan Smith, Commercial Manager, Town Pages

  • Feedback on the customer traffic at Town Pages’ kiosks
  • Types of information best suited to kiosk usage
  • Keep them coming! How do we build and most importantly maintain usage?
  • The rationale for expanding the number of kiosks used by Town Pages
  • Free email for all!
  • 14:20 CASE STUDY

    Upali Pathirana

    Upali Pathirana, Managing Director, ESAR (Austria)

  • Successful locations for interactive kiosks in Austria
  • Reaching different age groups with different types of information
  • The functionality of ESAR interactive kiosks - Consumer profile of kiosk users in Austria
  • Challenges for outdoor kiosks - conditions in Austrian locations
  • Thoughts on new and interesting applications for interactive kiosks
  • Familiarisation programmes for kiosk technology users
  • 15:00 MULTI DELIVERY CHANNELS

    Wayne Fisher

    Wayne Fisher, Business Development Manager, Electronic Government, Oracle Corporation

  • The role of information in the market for kiosks
  • Other services delivered through kiosks that impact on their effectiveness
  • Getting the information delivery mechanism right
  • The information infrastructure behind the interface
  • Looking at multi-channel delivery: from kiosks to interactive TV
  • Impact on end-user of inadequate information delivery
  • 15:40 Afternoon Tea

    16:00 WEB ENABLEMENT

    Tim Daw

    Tim Daw, Managing Director, NetShift Software

  • The critical importance of networking of kiosks for optimal usage
  • The power of information: the key benefit of kiosks?
  • Do what extent does information provided by kiosks have commercial benefits?
  • Linking kiosks through internet
  • Linking kiosks through intranets
  • Why the Web can revolutionise use of kiosks
  • 16:30 IMPROVING KIOSK TECHNOLOGY

    Peter Lowe

    Peter Lowe, Managing Director, LGC Associates

  • New technology - benefit or hindrance
  • Increased channels
  • Success in some industries and not others: why?
  • Criteria for success
  • Where do we go from here?
  • 17:00 Chairman's Closing Remarks and Close of Conference

    +

    Workshops

    Commercial advantages of kiosks as info-providers
    Workshop

    Commercial advantages of kiosks as info-providers

    The Hatton, at etc. venues
    14th September 1999
    London, United Kingdom

    Commercial advantages of kiosks as info-providers
    Workshop

    Commercial advantages of kiosks as info-providers

    The Hatton, at etc. venues
    14th September 1999
    London, United Kingdom

    New Technologies for Kiosks: USA and International Trends
    Workshop

    New Technologies for Kiosks: USA and International Trends

    The Hatton, at etc. venues
    17th September 1999
    London, United Kingdom

    New Technologies for Kiosks: USA and International Trends
    Workshop

    New Technologies for Kiosks: USA and International Trends

    The Hatton, at etc. venues
    17th September 1999
    London, United Kingdom

    The Hatton, at etc. venues

    51/53 Hatton Garden
    London EC1N 8HN
    United Kingdom

    The Hatton, at etc. venues

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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