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The insurance industry is at present undergoing massive change. The advent of e-commerce, mergers and acquisitions, and new regulation has highlighted the need for this sector to metamorphosize its approach to technology, telecommunications and distribution channels. This conference will provide you and your company with the latest developments that have arisen as a consequence of movements within e-insurance.

Discuss e-commerce strategies with direct insurance providers, their system suppliers and those who advise on best practice for online trading.

As a senior industry executive, you will be aware of the importance and potential of this field. We would therefore like to invite you to register for SMi’s E-Strategies in Insurance.

Key specialists will include:
David Russell, Manager, Insurance and Friendly Societies Division, FSA
Sarah Murray, Managing Director, Inspop.com
Ciaran Keogh, Chief Executive, BITco
Angela Tivnan, Accounts Director, Easycover.com
Phil Race, Associate Director, General Insurance, CMG
Ian Carter, Marketing Director, insurE-com
David Dalton-Brown, Managing Director, Money Extra
David Edge, Business Development Director, Computer Network Technology (CNT)

Please register now to guarantee your place at this important conference.

Conference programme

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

Jeff Travis

Jeff Travis, Chief Executive, Life Insurance Association (LIA)

9:10 OVERVIEW OF ONLINE INSURANCE AND INVESTMENT

David Dalton-Brown

David Dalton-Brown, Managing Director, Money Extra

  • Introduction to the market habits of online insurance and investment
  • Understanding the changing nature of traditional insurance and investment services in the advent of e-business
  • Considering the sales and pricing issues for e-insurance and e-investment - is there equilibrium yet?
  • How to maximise your presence in the online market
  • Analysing the advantages and disadvantages of online insurance and investment
  • What can we expect in the future of e-insurance and e-investment?
  • 9:40 ACQUIRING THE RIGHT SYSTEMS AND TECHNOLOGY

    Phil Race

    Phil Race, Associate Director, Insurance Division, CMG

  • The pressure on IT and online businesses to evolve
  • Customer-based IT requirements - techniques to adapt
  • Transforming a traditional IT department into an e-business response unit
  • Insurance specified systems - is the industry catching up?
  • Integrating legacy systems with new web technology
  • How to stay abreast of IT innovation in e-business
  • 10:20 E-INSURANCE AND REGULATION

    David Russell

    David Russell, Manager, Insurance and Friendly Societies Division, FSA

  • The FSA’s perspective of the e-insurance environment
  • Facilitating the growth of e-business while supervising - striking a balance
  • Understanding the risks
  • Guidelines for online compliance
  • Some international developments in online insurance regulations
  • 11:00 Morning Coffee

    11:20 THE INTERNET AS A MEANS FOR REDUCING COMPLEXITIES

    Sarah Murray

    Sarah Murray, Managing Director, Inspop.com

  • The positive and negative effects of insurance online
  • Speeding up the complex nature of choosing a product
  • Using a front end to reduce pricing complexities
  • Creating price transparency for the online customer
  • The issue of oversimplification
  • Will online transparency have a negative impact on customer buying habits?
  • 12:00 STRATEGIES WHEN ONLINE

    Angela Tivnan

    Angela Tivnan, Accounts Director, Easycover.com

  • Dealing with the technical specifications of your company
  • Using market knowledge to reach your customers - what service can you provide?
  • Creating an integrated online machine - customer and b2b services
  • Developing an online business
  • 12:40 Lunch

    14:00 LEGAL, RISK AND SECURITY ISSUES

    Grant Campbell

    Grant Campbell, E-Commerce Partner, Brodies

  • Complying with the legal requirements of e-insurance - multi-jurisdiction and contracting
  • Managing the new risks associated with e-insurance
  • Digital signatures, security and new technological advances in the field
  • EU barriers to trading insurance online
  • What challenges do these factors present to the regulator?
  • An overview of global experiences
  • 14:40 EXISTING TECHNOLOGIES

    Bob Murphy

    Bob Murphy, Head of Product Management, Global Payments and Cash Management, HSBC

  • How the existing technologies are used within the FI market for e business
  • The ability to enter new markets
  • How banks can assist
  • Initiatives to assist FIs with e business being reviewed
  • 15:20 Afternoon Tea

    15:40 VALUE CREATION IN THE E-ECONOMY

    Melanie Kneale

    Melanie Kneale, Financial Services, Andersen Consulting

  • Core economic factors
  • New business models
  • How should incumbent insurers respond?
  • The multi-channel challenge
  • 16:20 CASE STUDY - NEW FINANCE ECOSYSTEM

    Iain Roache

    Iain Roache, Managing Director, EMEA Financial Services Internet Business Solutions Group, Cisco Systems

  • Key trends in web-enabled financial services
  • Internet Business Solutions in practice
  • Leading edge case studies in networked financial services
  • 17:00 Chairman’s Closing Remarks and Close of Day One

    17:10 Networking Drinks Reception for Delegates and Speakers

    8:30 Re-registration and Coffee

    9:00 Chairman's Opening Remarks

    Graham Avory

    Graham Avory, Marketing and Communications Manager, E Centre UK

    9:10 NEW TECHNOLOGY IN GENERAL INSURANCE

    Mike Wilkinson

    Mike Wilkinson, Associate, Bacon & Woodrow

  • What are the pressures for insurance systems?
  • Costing your technological requirements into your business
  • Developing a specified system to suit your business needs
  • Planning for success - choosing the best system architects
  • Defining your business objectives
  • Creating a flexible system which adapts to technological change
  • 9:40 CASE STUDY - SYSTEM INTEGRATION FOR E-INSURANCE

    David Edge

    David Edge, Business Development Director, Computer Network Technology (CNT)

  • Introducing the challenges of integrating legacy systems into web-based systems
  • CNT’s Enterprise Application Integration systems and online insurance
  • Online customer services and real-time trading - specifications
  • Dealing with increased volume of traffic in e-insurance
  • Choosing the correct systems for online insurance
  • Some lessons learned for future integration into e-commerce
  • 10:20 CASE STUDY - E-SERIES INSURANCE SYSTEM

    Sue Hall

    Sue Hall, Director of Insurance Services, Experian

  • Integrating existing facilities to create a more marketable yet usable system
  • Using web-based information systems in e-insurance to maximum effect
  • Database management for e-brokers and intermediaries
  • Providing a comprehensive client service unit for online brokers
  • The way forward for e-insurance software
  • 11:00 Morning Coffee

    11:20 2001 A CLAIMS ODYSSEY

    Stephen C. Baker and Michael J. Miller

    Stephen C. Baker and Michael J. Miller, Attorneys at Law, Stradley Ronon Stevens & Young

  • ‘Monsters’ or challenges the insurance industry will encounter along the way
  • ‘Predictions’ - what will constitute future claims is that the claims of tomorrow will follow the industries of today
  • Intellectual property claims and their growing cost and importance
  • New financial services legislation and its impact on claims that will arise
  • Sexual harassment in the newer technology companies
  • Health care, drugs, environmental, gun claims and the impact these types of claims will continue to have on insurers
  • 12:00 BROKERS ONLINE - THE BUSINESS CASE

    Ciaran Keogh

    Ciaran Keogh, Chief Executive, BITCo

  • Measuring the advantages and disadvantages of being an e-insurance broker
  • Competing as an online broker
  • How to utilise the web to your best advantage
  • Evaluating cost issues of traditional insurance trade with online trade
  • In the e-insurance marketplace where does the intermediary belong?
  • 12:40 Lunch

    14:00 IMPLEMENTING AN EFFECTIVE ONLINE STRATEGY FOR INSURANCE

    Richard Horsfield

    Richard Horsfield, Industry Manager, Financial Services, Microsoft UK

  • Knowing and retaining your customers - channel integration and system interoperability are key to value-added service
  • IFA Portals and extranets
  • Self-service management - revolutionising administration
  • 14:40 DISTRIBUTION CHANNELS

    Joanne Hindle

    Joanne Hindle, Managing Director, Miles Consulting

  • Learning from other financial services who are online distributors
  • Evaluating the existing distribution methods - what progress is needed now?
  • Price comparisons between methods of distribution - which option to select?
  • Multi-channel distribution methods - a multi-model approach
  • Developing a winning distribution technique
  • Channels of the future
  • 15:20 Afternoon tea

    15:40 LIABILITY IN E-COMMERCE

    Morag McDonald

    Morag McDonald, Partner, Internet Law & Regulation, Bird & Bird

  • Issues for information liability in online insurance
  • Liability and third party rights in e-commerce
  • The implications for online trading
  • Implementing safe-guard technology - the legal requirements
  • Online protection so far and future ideas
  • 16:20 THE INTERNET AND INTERMEDIARIES

    Ian Carter

    Ian Carter, Marketing Director, insurE-com

  • E-Intermediaries - understanding the benefits
  • Improving customer services through IT
  • Reducing quotation and acquisition costs by going online
  • The value of the internet for intermediaries and insurance providers
  • The implications of 24 x 7 customer service
  • The changing role of the intermediary
  • 17:00 Chairman's Closing Remarks and Close of Conference

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    Workshops

    Insurance Online: Regulatory Challenges and Concerns
    Workshop

    Insurance Online: Regulatory Challenges and Concerns

    The Hatton, at etc. venues
    22nd September 2000
    London, United Kingdom

    Insurance Online: Regulatory Challenges and Concerns
    Workshop

    Insurance Online: Regulatory Challenges and Concerns

    The Hatton, at etc. venues
    22nd September 2000
    London, United Kingdom

    The Hatton, at etc. venues

    51/53 Hatton Garden
    London EC1N 8HN
    United Kingdom

    The Hatton, at etc. venues

    HOTEL BOOKING FORM

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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