Branch Banking

Today's market sees a very different outlook from the financial services sector than only a year ago.  Nationalisations and mergers are turning commonplace, with the changes in branch banking strategies an important factor in maintaining a loyal customer base.  This conference will provide an overview and insight into the new approaches to successful branch banking on the high street.

Following on from the success of our previous Branch Banking events, we are proud to bring an updated conference which will address current issues in branch banking.  Topics such as customer loyalty, brand design, retail choreography, self-service, staff competencies and branch risks will all be covered to give you a comprehensive overview of the developments in branch banking.  The presentations will look at how to adapt to the changing market in order to protect your assets and continue growth.

This not-to-be-missed event will provide you with a key opportunity to network and discuss current issues with leading experts in the financial services industry, while equipping you with the knowledge of new approaches to your branch banking strategies.

Why should you attend this event?

HEAR key case studies from banking professionals

DISCUSS key themes and network with leading industry experts

DISCOVER new approaches to your branch banking strategies

LEARN about the key developments in the financial services sector

ADVANCE your professional learning on this CPD accredited event

Hear keynote addresses from:

• Brendan Lynott, General Manager, Operations, Irish permanent tsb
• Rudy Moens, Director , Physical Network, Belgian Post Office

Our expert speaker line-up also includes:

• Antonio Junco, Commercial Director, Ixe Banco, Mexico
• Jake Kirkham, Retail Marketing Manager, HBOS
• Graeme Hughes, Divisional Director, Nationwide
• Annaline Nel, COO Branch Banking, FNB, South Africa
• Parag Tikekar, Head of CRM & Segments, Emirates Bank
• Pablo Armendáriz, Senior Associate, Caja Navarra Bank
• Rowan Berridge, Senior Analyst, Retail Banking Research
• Richard McMurdo, Principal Banking Consultant, Talaris
• Jeremy Ridgway, Director, Keyfact
• Jeff Carr, Managing Director UK, Scan Coin International
• Alistair Whitmore, Managing Director, IPSOS
• Bob Bayman, Managing Director, i-am Associates
• John Cameron, Senior Consultant, EMEA, NCR
• Nick Watkins, Managing Director, GFK Financial
• John Berry, Director, John Berry Associates
• Blair Freebairn, Prinicpal Architect, Strategy and Analytics, Pitney Bowes Business Insight
• David Martin, Joint Managing Director, M-Worldwide

Who should attend?

Anyone involved in the banking community would benefit from attending this conference.  Examples would include:

• Bank CEO
• Director of a bank
• Risk analyst
• Marketing strategy director
• New business development director
• Head of sales and services
• Market analyst
• Independent financial advisor
• Financial services consultant
• Head of retail design
• Director of brand development
• Head of customer loyalty services
• Director of fraud prevention

Venue details

. Crowne Plaza St James London   . 45-51 Buckingham Gate London SW1E 6AF Tel: +44 (0) 207 834 6655 Fax: +44 (0) 207 6307   www.london.crowneplaza.com

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Crowne Plaza St James London is a traditional deluxe hotel right in the heart of the city, perfectly situated for all your business and leisure needs.  In the heart of Westminster, it is just a stones throw away from Buckingham Palace, The Houses of Parliament, the London Eye and Victoria Station.

The hotel boasts three excellent restaurants. Bistro 51 with British and European cuisine, the Michelin Starred Indian restaurant Quilon serving south coastal Indian food and Bank Westminster with a modern British menu.

A beautiful, award-winning, courtyard garden surrounds the Victorian buildings of the Crowne Plaza London St James - a peaceful oasis in the centre of London.
 
Nearest train stations:
• Victoria Station, 7 minutes’ walk
• Waterloo Station, 10 minutes by car

Underground stations
• St James’s Park, 5 minutes’ walk (District and Circle lines)
• Victoria Station, 7 minutes' walk (Victoria, District and Circle lines)

From St. James's Park Underground Station to the Hotel

Take the main St James’s Park exit and turn left into Petty France Street.
Continue Straight down for 200 yards and at the end turn left into Buckingham Gate

SMi discounted rates include Continental Breakfast & VAT
£ 205.63 / Standard room / night for single occupancy
£ 229.13 Executive  room / night for single occupancy

Book your accommodation at SMi discounted rates by calling us on +44 (0)870 9090 713, sending a fax to +44 (0)870 9090 714 or emailing hotels@smi-online.co.uk.
 

SMi offer sponsorship, exhibition, advertising and branding packages, uniquely tailored to complement your company's marketing strategy.  Prime networking opportunities exist to entertain, enhance and expand your client base within the context of an independent discussion specific to your industry. Should you wish to join the increasing number of companies benefiting from sponsoring our conferences please call: Marie Walker, SMi Sponsorship on +44 (0) 20 7827 6144 or email: mwalker@smi-online.co.uk