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“Losses reached £411.4 million in 2001, an increase of 30% on the previous year. Rises in counterfeit and fraud through transactions using the telephone, mail order or Internet were mainly responsible for the steep increase.” APACS.

The Aims & Objectives of the Conference

The conference will be addressing all aspects of fraudulent activity within the card market and will assess the current trends taking place and threats posed to the banking sector, along with initiatives being implemented and schemes being developed to combat the problem. It will cover the key types of fraud, encompassing the development of internet banking, the future of chip cards and the electronic signature the introduction of m -commerce and so on. The conference will asses key case studies currently taking place in the industry and will look at the development of key issues in the market and methods of combating fraud.

Conference programme

8:30 Registration and Coffee

9:00 Chairman's Opening Remarks

John Wilkinson

John Wilkinson, Head of Risk Operations, APACS

9:10 FIGHTING THE PROBLEM OF COUNTERFEIT FRAUD

Katy Worobec

Katy Worobec, Head of Fraud Prevention, APACS

  • Current situation and trends in card fraud
  • Main areas of concern
  • Embracing the chip – the loss of the signature
  • Preparing for revolutionary change
  • Where we should be by 2004
  • Future projects and initiatives
  • 9:40 PAYMENT CARD FRAUD AND ORGANISED CRIME

    Richard Money

    Richard Money, Detective Sergeant, Cheque and Credit Card Unit, Metropolitan Police Serious Crime Group

  • Rise in counterfeits and CNP
  • How criminals go about their business
  • How police go about their business
  • Give police the best chance of detection
  • How will the DCPCU initiative work in practice?
  • Good guys win
  • 10:20 FRAUD INVESTIGATION AND PREVENTION

    Graham Dowling

    Graham Dowling, Senior Fraud Officer, NHTCU

    11:00 Morning Coffee

    11:20 CASE STUDY – LLOYDS TSB

    Anthony Constantine

    Anthony Constantine, Senior Manager of Fraud Strategy, Lloyds TSB

  • Identifying genuine and fraudulent spend
  • The use of data analysis and SPSS data mining- improving detection
  • Limitations to identification – the need to work with retailers
  • Results of security implementation and lessons learnt
  • The future of fraud prevention for card issuers
  • 12:00 PROTECTING YOUR REPUTATION

    Ian Horobin

    Ian Horobin, Fraud Specialist, Searchspace

  • The need for effective fraud management
  • Monitoring transactions – detecting the unusual
  • Creating customer behaviour profiling
  • Reducing fraud related losses
  • Maintaining high profits and a reliable image
  • 12:40 Lunch

    14:00 ROYAL MAIL – CASE STUDY

    Bill Caughie

    Bill Caughie, Head of Security, Royal Mail

  • The exploitation of Royal Mail to perpetrate fraud
  • The level of fraudulent activity using the mailing systems
  • What Royal Mail is doing to prevent fraud
  • What can you do to help us help you?
  • 14:40 BIN RAIDING – ‘THE NEW CRIME’

    Gareth Jones

    Gareth Jones, Fraud Products Director, Experian

  • The growing phenomenon in the UK
  • The facts and figures – the current issues
  • The costs and implications to issuers and merchants
  • Precursor fraud – a Bureau perspective
  • How the problems can be overcome
  • 15:20 PHYSICAL ATTACKS AGAINST "STAND ALONE" ATM'S

    Alan Townsend

    Alan Townsend, Crime Prevention Co-ordinator, Metropolitan Police Service Flying Squad

  • Potential for attack
  • Resulting losses and damage
  • The facts, how real is it?
  • Ways to prevent this type of crime
  • Educating the deployer, host and replenisher
  • 16:00 Chairman’s Closing Remarks followed by afternoon tea

    8:30 Re-registration and Coffee

    9:00 Chairman's Opening Remarks

    Seymour Fortsecue

    Seymour Fortsecue, Chief Executive, Banking Code Standards Board

    9:10 OPENING ADDRESS

    Doug Hopton

    Doug Hopton, Director, DTH Associates(former Special Adviser, Financial Crime Barclays Bank)

  • Defining fraud
  • The key types of fraud – most popular methods
  • Investigation methods
  • The general negative effects of money laundering
  • The importance of international co-operation
  • The role of technology – new introductions
  • 9:40 LEGISLATING FRAUDULENT ACTIVITIES

    Stuart Sampson

    Stuart Sampson, Special Casework Lawyer, Crown Prosecution Service

  • How to assess a case – factors considered
  • Current perspectives
  • Deterrence of criminal activity
  • Legislation implemented
  • Looking ahead
  • 10:20 PAYMENT SERVICES AND SOLUTIONS

    Janet Russell

    Janet Russell, Chief Operating Officer and Director, iPSL

  • The increasing concern about internet transactions
  • Creating fraud resistant online purchasing
  • Implementing a PKI infrastructure
  • Will the Internet ever become a trusted method of payment?
  • Towards the future – beating the crime
  • 11:00 Morning Coffee

    11:20 COMBATING INTERCEPT FRAUD THROUGH SECURE DELIVERY

    Peter Jones

    Peter Jones, Managing Director, Payment Systems Europe

  • Overview of secure delivery services
  • Market in UK and Europe
  • Impacts of EMV/PIN/CVM and deregulation
  • Cost benefit case to banks
  • Conclusion
  • 12:00 THE INTRODUCTION OF REMOTE TRANSACTIONS

    Yag Kanani

    Yag Kanani, Partner in Charge, Information Security Services, Deloitte & Touche

  • An overview of the trends and security risks
  • How real are they?
  • Recent breaches in security
  • Common problems with comprehensive solutions
  • The way forward
  • 12:40 Lunch

    14:00 ONLINE SECURITY ISSUES

    Diederik Bruggink

    Diederik Bruggink, Head Card Competence, Global Financial Services, Cap Gemini Ernst & Young

  • The players and the risks in CNP transactions
  • Possible ways of reducing CNP fraud
  • The death of SET
  • A new SET of solutions: SPA, UCAF and Verified by Visa
  • The way forward
  • 14:40 CHIP & PIN PROGRAMME- THE FUTURE OF THE CARD INDUSTRY

    Paul Maddox

    Paul Maddox, Programme Director, Chip and PIN Programme

  • Challenges facing the programme
  • Lessons learnt to date
  • The construction of the Public Trial
  • The consumer response
  • Legal and governance structure
  • 15:20 CHIP AND PIN AT POINT-OF-SALE

    Raja Ray

    Raja Ray, Director of Marketing and Product Strategy, Trintech

  • The current card acceptance environment
  • Moving to Chip and PIN at POS
  • Anatomy of a Chip and PIN transaction
  • Barriers to implementation
  • Solutions moving forward
  • 16:00 Chairman's Closing Remarks followed by afternoon tea

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