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All organisations require facilities to operate. The last ten years have seen dramatic growth in Facilities Management (FM) activities world-wide, resulting in a diverse and highly competitive marketplace of FM suppliers, FM consultants, FM contractors and in-house FM teams.

The British Institute of Facilities Management defines FM as the integration of multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace. FM encompasses a vast spectrum of perspectives about people, organisations and change processes to understand the value of any organisation.

This conference will look at FM in:
  • Public Sector
  • Defence
  • PPP/PFI
  • Health
  • Outsourcing

Furthermore this conference aims to provide solutions to organisations in improving facility performance significantly in the public sector. A number of reasons can be cited for the limited use of facility performance measurement in the public sector including:
  • Lack of training and acceptance by facility managers of the 'soft' side of performance evaluation.
  • The extent of poor management commitment.
  • Different interpretations of the meaning of facility performance.


BENEFITS OF ATTENDING BULLET POINTS:
  • Identify the broader impact of facilities through performance, innovation and productivity
  • Hear the latest trends in inshore, near shore & offshore outsourcing as a 'hot' management topic
  • Understand FM as a strategic discipline in working towards better FM in the Defence industry
  • Learn to raise the profile of service provision into all stages of the bid process in PFI procurement progress
  • Gain an understanding of how to improve healthcare facilities through FM whilst supporting the patient experience
  • Discover the increase in performance driven contracts through FM strategy in the public sector


INDUSTRY EXPERTS:

Paul Crilly, Managing Director, Gardiner & Theobald Facilities Management
Sam Maroli, Managing Director, Interserve FM
Roy T Paramor, Managing Director, Baker FM
Sean Haley, Director of Corporate and Retail Asset Management, Atkins Asset Management
Claire Stone, General Manager, B&N Care Partnerships
Trevor Payne, Director of Estates and Facilities, The Great Western Hospital
Hamish Henderson-Begg, Head of PFI and PPP, Babcock International Group
Clive Moorman, Director of PFI, Carillion Health
Andrew Smart, Managing Director, Sodexho Facilities Management

Conference programme

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

Roy T Paramor

Roy T Paramor, Managing Director, Baker FM

  • 9:10 KEYNOTE ADDRESS

    Trevor Payne

    Trevor Payne, Director of Estates & Facilities, The Great Western Hospital

  • The patient environment
  • Healthcare PFI/PPP
  • FM futures – strategy and opportunity
  • Lessons learned
  • Making a difference – contributing to care
  • 9:40 NHS LIFT

    Richard Banyard

    Richard Banyard, Project Director, Hull NHS LIFT, West Hull Primary Care Trust

  • What is ‘LIFT’?
  • Case study – Hull LIFT
  • Implications for FM
  • Issues and challenges
  • Hidden agendas?
  • 10:20 LIFT PROJECT

    Claire Stone

    Claire Stone, Managing Director, Accent Partnerships

  • Aims and objectives of LIFT
  • Why is the B&N Group involved in this market?
  • What do we want to achieve?
  • 11:00 Morning Coffee

    11:20 OUTSOURCED VS IN-HOUSE

    Norman Rose

    Norman Rose, Director General, Business Service Association

  • Reduce in-house operational cost
  • Increasing efficiency
  • Realising resources and solutions out-house
  • A strategy to achieve long-term business goals
  • Integrating suppliers and partners with FM
  • Aligning business objectives based on affordability and predictability
  • 12:00 OFFSHORE OUTSOURCING

    Ian R Fielder

    Ian R Fielder, Director of Strategic Marketing, Europe, Immediate Past Chairman, Johnson Controls

  • Introduction
  • Current trends
  • NASSCOM’s growth
  • Promoting inward investments
  • Industry standards
  • Corporate responsibility
  • 12:40 Networking Lunch

    14:00 THE IMPORTANCE OF FM IN PPP/PFI

    Roy T Paramor

    Roy T Paramor, Managing Director, Baker FM

  • PFI – the only sensible way forward
  • The importance of FM non-core support services in PPP/PFI
  • Strategic growth in FM due to PFI
  • Road map to successful PFIs
  • Selecting the right teams
  • The way forward
  • Undertaking ‘best value’ and benchmarking reviews
  • Providing professional advice
  • The procurement process
  • 14:40 FACILITIES MANAGEMENT AS A STRATEGIC DISCIPLINE

    Hamish Henderson-Begg

    Hamish Henderson-Begg, Head of PFI and PPP, Babcock International Group

  • Interest in outsourcing as a ‘hot’ management topic
  • Adding value to the organisation
  • Strategic partnership
  • The impact of a well-designed and managed organisation
  • Effective management of assets
  • Innovative working-style and process
  • 15:20 Afternoon Tea

    15:40 FM IN THE PFI PROCUREMENT PROCESS

    Sarah Hughes-Clarke

    Sarah Hughes-Clarke, Director of PFI, Parkwood PFI Projects

  • Should service providers lead PFI bids?
  • Service provision input to all stages of the bid process
  • The importance of partnerships
  • Providing value for money
  • Managing the cost of bidding
  • Case studies
  • 16:20 BEST APPROACH TO STRUCTURE PPP/PFI DEALS

    Norman Rose

    Norman Rose, Director General, Business Service Association

    Hamish Henderson-Begg

    Hamish Henderson-Begg, Head of PFI and PPP, Babcock International Group

    Roy T Paramor

    Roy T Paramor, Managing Director, Baker FM

    Sarah Hughes-Clarke

    Sarah Hughes-Clarke, Director of PFI, Parkwood PFI Projects

    17:00 Chairman’s Closing Remarks and Close of Day One

    8:30 Re-registration & Coffee

    9:00 Chairman's Opening Remarks

    Paul Crilly

    Paul Crilly, Managing Director, Gardiner & Theobald Facilities Management

    9:10 KEYNOTE ADDRESS

    Sean Haley

    Sean Haley, Director of Corporate & Retail Asset Management, Atkins Asset Management

  • Structured relationship development/management
  • Understand client business drivers
  • Agreement of measurable SLAs
  • Opportunity through performance management systems
  • Delivering continuous improvement
  • Measuring the customer experience
  • 9:40 CREATING THE PLATFORM FOR BUSINESS VALUE

    Andrew Smart

    Andrew Smart, Managing Director, Sodexho Facilities Management

  • Managing the impact of structural and cultural changes within organisations
  • Identifying and demonstrating the broader impact of facilities
  • FM contributing through:
    • Performance
    • Innovation
    • Productivity
  • Relating facility management outputs to business drivers
  • Balanced approach to performance management
  • FM constantly evolving
  • 10:20 FM STRATEGY

    Paul Crilly

    Paul Crilly, Managing Director, Gardiner & Theobald Facilities Management

  • Managing expectations
  • Partnering
  • Performance monitoring
  • Key performance indicators
  • The market view
  • A better product
  • 11:00 Morning Coffee

    11:20 FUTURE GOALS AND STRATEGIES FOR THE PUBLIC SECTOR

    Sam M Maroli

    Sam M Maroli, Managing Director, Interserve FM

  • Insight into corporate strategy
  • Understanding the key strategies
  • Supporting business needs
  • Facilities strategy
  • Delivering at the lowest cost
  • Preventing business risk
  • 12:00 IT IN FM

    Mick Dalton

    Mick Dalton, Director of Operations, White & Case and Chairman of IT Special Interest Group, BIFM

  • Key drivers of demand and supply technology
  • Research into the changing needs of accommodation
  • Where is technology used in FM today?
  • New technology
  • FM market
  • The role of IT used in FM
  • 12:40 Networking Lunch

    14:00 KEY ISSUES IN FM CONTRACTS

    Duncan Reid-Thomas

    Duncan Reid-Thomas, Partner, Baker & McKenzie

  • Service levels / performance indicators
  • Sub-contractors
  • TUPE liabilities
  • Project Management
  • Liability
  • Exit provisions
  • 14:40 THE ROLE OF FM IN PFI/PPP CONTRACTS

    Clive Moorman

    Clive Moorman, Director of PFI, Carillion Health

  • Delivery strategy
  • Operators’ specification
  • Mobilisation
  • Transition
  • Risk transfer
  • Contract monitoring
  • 15:20 Afternoon Tea

    15:40 THE ROLE OF FM IN PPP/PFI DEFENCE

    Shona Henderson

    Shona Henderson, Assistant Director, PricewaterhouseCoopers
    View Bio

  • Background to FM outsourcing
  • Supporting non-core support services in PPP
  • Focus on value and effective delivery
  • Payment mechanism
  • Structural issues for FM operators in PPPs
  • 16:20 RETHINKING FM

    Michael Sparrow

    Michael Sparrow, Sales & Marketing Manager, Norfolk County Services

  • Changing expectations of the public sector
  • True partnerships in FM
  • Economies of scale
  • Local identity
  • Quality and performance management
  • 17:00 Chairman's Closing Remarks and Close of Conference

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

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