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As European retail banking markets reach maturity and competition intensifies, banks will have to look outside their own market for new business opportunities. The aim of this event is to cover the latest developments in the four Nordic Countries - Denmark, Sweden, Norway and Finland. As well as ant outlook to the Baltic card market. This conference will further look at Payment to Payment Initiatives, The Management of EMV and Cross Boarder Payment Systems.

BENEFITS OF ATTENDING

  • Gain a thorough understanding of the Nordic economic and financial progress
  • Learn from Danish, Swedish, Norwegian and Finnish case studies
  • Hear about the upcoming technological advances in the Nordic
  • Benefit from the latest information on consumer trends and behaviour
  • Identify new strategies with low risks when leveraging EMV technology
  • Apply new techniques to further the Nordic card market


INDUSTRY EXPERTS:

Sven Estwall, General Manager, Nordics and Baltics, Visa Europe
Peter Clason, Vice President, Country Manager Nordic, American Express
Jørgen Bo Andersen, Senior Vice President, Danske Bank
Lars Nyberg, Deputy Governor, Sveriges Riksbank
Markus Edström, Card Managing Director, Swedbank
Eirik Harildstad, Product Manager, DnB NOR
Jarko Anttiroiko, Vice President, Product Development, OP Bank Group
Francesca M Terrell, Consultant, Nordea
Thomas Strid, Manager, Ticketless Tools and Payment Solutions SAS Corporate Card, Scandinavian Airlines

Conference programme

9:00 Chairman's Opening Remarks

Nils Hilbard

Nils Hilbard, Executive Vice President, Payment Cards, PBS A/S

9:10 KEYNOTE ADDRESS

Eva Hoffmann

Eva Hoffmann, National Expert, European Commission

9:50 THE DANISH CARD MARKET

Jørgen Bo Andersen

Jørgen Bo Andersen, Senior Vice President, Danske Bank

  • Trends in the Danish card market
  • Opportunities for card issuers
  • Customer focus - locating customer attitudes
  • New technologies for the Danish consumers
  • Applying techniques to further the Danish card market
  • Looking towards the future
  • 10:30 Morning Coffee

    11:00 THE SWEDISH CARD MARKET

    Markus Edström

    Markus Edström, Card Managing Director, Swedbank

  • Innovation retail strategies
  • Ways of increasing the use of cards
  • Organic growth - what is the outlook for the Swedish card market
  • Consumer regulations
  • Developing new strategies
  • Future opportunities and expansion in Sweden
  • 11:40 MOBILE

    Liisa Kanniainen

    Liisa Kanniainen, Workgroup Executive, Mobey Forum

  • New business opportunities for banks in mobile payments
  • Micro and macro payments – do they need to be differentiated?
  • From user’s perspective – creation of the usage habit
  • The role of mobile in local payments
  • Banks' natural role: ID-business
  • Should banks wait or be pro-active?
  • 12:20 Networking Lunch

    13:30 COMMERCIAL CARDS

    Francesca M Terrell

    Francesca M Terrell, Consultant, Nordea

  • Challenges in the Nordic commercial cards market
  • Trends, success stories and lessons learned within other card markets
  • An increasing focus on services related to cards and beyond
  • Opportunities for the Nordic commercial cards market – today and tomorrow
  • 14:10 CARD FRAUD IN THE NORWEGIAN MARKET

  • Defining fraud
  • The key types of fraud – most popular methods
  • Investigation methods
  • The importance of international co-operation
  • Ways of reducing fraud
  • How technology can decrease fraud
  • Eirik Harildstad

    Eirik Harildstad, Product Manager, DnB NOR

    14:50 SEPA

  • Europe as a unique and changing market place
  • The need for a distinct Single European Payments Area
  • Europeanisation of the Visa business
  • Sven Estwall

    Sven Estwall, General Manager, Nordics & Baltics, Visa Europe

    15:30 Afternoon Tea

    16:00 INTERACTION BETWEEN RETAILER, VENDOR AND ACQUIRER

    Torben Ellgaard

    Torben Ellgaard, Product Manager Payment Solutions, Sagem Denmark A/S

  • Security issues and key management
  • Interface specifications
  • Host protocol
  • Parameter configuration
  • Approvals
  • 16:40 TOKEN BASED AUTHENTICATION

  • Rise of the electronic society
  • Phising and fraud
  • Leveraging EMV technology
  • Maximising your investment
  • Utilising TBA across the enterprise
  • 17:20 Chairman's Closing Remarks and Close of Day One

    9:00 Chairman's Opening Remarks

    Peter J Cox

    Peter J Cox, Chief Executive Officer, ID Data

    9:10 ADVANCEMENTS IN THE SWEDISH CARD MARKET

    Lars Nyberg

    Lars Nyberg, Deputy Governor, Sveriges Riksbank

  • New trends and developments
  • Growth opportunities for the Scandinavian market
  • Dealing with possible challenges
  • What are the key issues for retail banks to consider?
  • Developing opportunities for partnerships
  • The future Nordic card market
  • 9:50 EMV AND BEYOND

  • Managing risk associated with EMV projects
  • Increasing the delivery channel proposition
  • How does this effect the card market?
  • Means of decreasing operational costs
  • Developing new strategies with low risks
  • Learning from successful players
  • Dominique Hautain

    Dominique Hautain, Finance and Id. Solutions, Sales and Business Development Director, STMicroelectronics

    10:30 Morning Coffee

    11:00 CARDS IN FINLAND

    Jarkko Anttroiko

    Jarkko Anttroiko, Vice President, Product Development, OP Bank Group

  • What distribution options are available for banks?
  • Increasing the delivery channel proposition
  • How do most issuers reach their target market?
  • To what extent has the internet distribution channel lived up to its potential?
  • Gaining competitive advantage from other issuers
  • Developing new strategies with low risk
  • 11:40 MARKETING TO THE LUXURY CONSUMER

    Peter Clason

    Peter Clason, Vice President, Country Manager Nordic, American Express

  • Problem areas
  • Possible improvements
  • 12:20 Networking Lunch

    13:30 CARD TECHNOLOGY

  • What can the card industry offer today and tomorrow?
  • Trends within other card markets
  • From proprietary to standardised products
  • From standardised products to cost effective customisation
  • Managing the card life cycle
  • An increasing focus on services related to cards and beyond
  • Erik Andersin

    Erik Andersin, Managing Director, Setec TAG

    14:10 THE CARD MARKETS IN LATVIA

    Zanda Brivule

    Zanda Brivule, Managing Director, BankServiss

  • The background for the card business
  • Strategies undertaken to promote payment card use
  • Established and emerging card markets
  • Prominent issues in the card market
  • Card issuance market trends
  • Future strategies and projects for expansion
  • 14:50 THE LITHUANIAN CARD MARKET

    15:30 Afternoon Tea

    15:50 REGIONAL PROCESSING SERVICES FROM THE NEW EU MEMBER STATES

    Johan Reinsli

    Johan Reinsli, Chief Executive Officer, EuroProcessing International ASA

  • Overview of current capabilities in Central and Eastern Europe
  • Trends in European cards payments processing
  • Utilising low operational costs and state of the art technology
  • Impact on Western European banks and processors
  • 16:20 ACSC - All Cards Service Center AB

    17:00 Chairman's Closing Remarks

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    Workshops

    Cross Border Service Providing & Processing
    Workshop

    Cross Border Service Providing & Processing

    Sheraton Stockholm Hotel and Towers
    26th January 2005
    Stockholm, Sweden

    Sheraton Stockholm Hotel and Towers

    Tegelbacken 6
    PO Box 195
    Stockholm SE-101 23
    Sweden

    Sheraton Stockholm Hotel and Towers

    HOTEL BOOKING FORM

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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