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The US ATM’s market is one of the biggest in the world, and has experienced more developments and changes in the last 10 years than any other.

This conference aims to facilitate information sharing from the most up to date ATM developments, the latest technologies, advertising strategies and key companies ATM experience.

US ATMs is organised and produced by SMi: we specialise in providing senior executives with timely, strategic and focused business information. SMi conferences are leading-edge business events offering delegates the opportunity to meet and network with senior industry figures.

Please register now to guarantee your place at this important conference.

Conference programme

8:30 Registration & Coffee

8:50 Chairman's Opening Remarks

Lyle Elias

Lyle Elias, President, ATM Industry Association

9:00 FUNCTIONALITY

Thomas Sladowski

Thomas Sladowski, Senior Vice President - Self Service Delivery/Debit Cards, Chase Manhattan Bank

  • The web-enabled E-cash ATM
  • Extending the advertising content
  • Providing an e-commerce platform via the ATM
  • Diversifying functionality
  • Servicing issues and difficulties
  • Future developments
  • 9:30 CONVERGENCE

    Mitchell Caplan

    Mitchell Caplan, Chief Banking Officer, E*Trade

  • Can the two be defined separately?
  • Increasing service provision of ATM’s
  • Commercial applications
  • E-commerce and it’s impact on ATM/Kiosks
  • Convergence - a possibility or certainty?
  • 10:00 COMPETITION

    Mitch Stevens

    Mitch Stevens, General Manager, ATM Division, American Express

  • The effects of surcharges on competition
  • The fast pace of technical change
  • Outsourcing of ATM operations
  • Next generation technologies
  • Problems of market saturation?
  • Effective marketing strategies
  • 10:30 Morning Coffee

    11:00 CASE STUDY

    Daniel J Delaney

    Daniel J Delaney, Director, Global Design, Diebold

  • The benefits of accessing pre-registered customer information
  • Dispensing more than just money
  • Accessing information via the web enabled terminal
  • Adapting technology to meet the needs of the customer
  • 11:30 TAKING KIOSKS TO THE PUBLIC

    Mario Castelhano

    Mario Castelhano, Director, Papelaco (Portugal)

  • How to attract users to Kiosks
  • Integrating Kiosks in other equipments
  • Enhancing ATMs with Kiosks functions
  • Customer coaching
  • 12:00 ADVERTISING

    Steve Pidgeon

    Steve Pidgeon, Assistant Vice President - ATM Services, Union Federal Savings Bank

  • The advertising opportunities
  • How to get your program off the ground
  • Pricing and design
  • Who your customers are?
  • 12:30 Lunch

    14:00 WEB-ENABLED ATM’S

    Rick Duvall

    Rick Duvall, ATM Product Manager, ACI Worldwide

  • The technology behind web-enabled ATM’s
  • The market demand
  • Bank versus non-bank locations
  • Web based kiosks or ATM’s
  • Web-based services
  • Customer expense
  • 14:30 OFF PREMEISIS DEPLOYMENT

    Michael Hudson

    Michael Hudson, Executive Vice President & CEO, Tidal

  • Trends of the last 10 years
  • Changing regulatory environment
  • Market opportunities
  • Critical success factors
  • Surcharges
  • Summary
  • 15:00 INDENPENDENT SALES ORGANISATIONS

    Tommy Glen

    Tommy Glen, President, Financial Technologies

  • How the ISO concept works in the USA
  • How cost effective is this for ATM owners and the ISO
  • Getting the backing of the banks
  • Managing 1500 ATM’s under contract
  • What are the main benefits to ATM owners of having a managed contract
  • 15:30 Afternoon Tea

    16:00 ENABLING ONLINE DEBIT

    Robert Lee

    Robert Lee, President, UTM Systems

  • The Henry Ford story - building the highway
  • How the current system evolved in the US and Europe
  • The need for evolution over revolution
  • The advent of online debit payments
  • Security issues; The value of online authentication
  • The next 10 years
  • 16:30 ATM DEVELOPMENTS

    Bill Koch

    Bill Koch, Senior Consultant, Convenience Banking for Retail Locations, NCR

  • Worldwide & US ATM Shipment & Installed base trends
  • 3 Countries' approaches to surcharging
  • What makes surcharging work
  • Western Europe
  • Background/trends; What to look for in addressing a country for ATM deployment
  • Cross border ATM deployment Issues & suggestions
  • 17:00 SUCCESSFUL SITE SELECTION

    Bob Cannon

    Bob Cannon, President, Momentum Cash Systems

  • The difficulties involved in site selection
  • Off-premises ATM installation
  • The problems of selecting the right retailers
  • Choosing the right location
  • Geographical desirable sites
  • 17:30 Chairman’s Closing Remarks and Close of Day One

    18:00 Drinks Reception

    8:30 Re-registration and Coffee

    8:50 Chairman's Opening Remarks

    Steve Pidgeon

    Steve Pidgeon, Assistant Vice President - ATM Services, Union Federal Savings Bank

    9:00 VENDORS

    Gretchen Herrin

    Gretchen Herrin, Contract Administrator/Project Manager, First Republic

  • Contract Negotiations and Monitoring
  • Establishing and Montioring Service Level Agreements
  • Maintaining and Improving your Partner Relationships
  • 9:30 CASE STUDY

    Campbell Burgess

    Campbell Burgess, President, Core Data Resources

  • Making ATM’s accessible to the blind/visually impaired
  • The talking cash machine - the technology involved
  • How to maximise customer service and customer retention
  • How the next generation of ATM’s can benefit certain groups
  • Customer reactions and the resulting benefits
  • How to retain the high standards of security in new ATM machines
  • 10:30 Morning Coffee

    10:30 STANDADIZED ADVERTISING

    Lyle Elias

    Lyle Elias, President, Greenlink Technologies

  • The role of the ATMIA
  • Setting the standards for ATM advertising
  • How the standardised model will effect the ATM industry
  • Revenue implications
  • Customer reactions
  • 11:00 MULTIMEDIA KIOSKS AND ATMS

    Ian Spandau

    Ian Spandau, Director, Interact Services Ireland

  • Can the two be defined separately?
  • Increasing service provision of ATMs
  • The impact of e-commerce
  • Commercial applications
  • The future - Web kiosks for e-banking
  • 12:00 SURCHARGES

    Lynn White

    Lynn White, Strategics Initiatives Group, Synovus Financial

  • Customer reaction to surcharging
  • Surcharging bans and the resulting ATM limitations
  • Federal and state surcharging bans
  • Consumer group pressure to regulate the cost of ATMs
  • What lies ahead?
  • 13:00 Chairman's Closing Remarks and Close of Conference and Networking Lunch

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