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Following on from the success of last year’s Kiosk’s conference we are once again bringing together the international specialists within the kiosk field and tackling the issues that matter.

Kiosk deployment is steadily growing across the UK and Europe, however compared to America we could be said to be lagging behind. The Kiosk market will grow to almost $3 billion by 2003, European businesses cannot afford to miss out on this massive opportunity. As always the Internet has a part to play in this picture, web-enabled kiosks have led to more possible ways in which the kiosk can be deployed. This conference aims to facilitate information sharing from the most upto date kiosk developments, drawing from the US and European experience.

European Kiosks 2000 is organised and produced by SMi: we specialise in providing senior executives with timely, strategic and focused business information. SMi conferences are leading-edge business events offering delegates the opportunity to meet and network with senior industry figures.

Please register now to guarantee your place at this important conference.

Conference programme

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

Peter Lowe

Peter Lowe, Managing Director, LGC Associates

9:10 EXAMINING KIOSK DEVELOPMENT INTO THE NEW MILLENIUM

Frances Mendelsohn

Frances Mendelsohn, President, Summit Research Associates

  • The current size of the market and future trends
  • Leading trends and successful kiosks projects undertaken around the world
  • Kiosk technological developments in the internet arena
  • Some innovative and interesting kiosk uses and future possibilities
  • A brief overview of some failed initiatives and how these can be avoided
  • 10:00 FINANCIAL KIOSKS

    Frank Kidd

    Frank Kidd, Kiosk Sales Specialist, EMEA, NCR

  • Self-Service availability to the Internet World
  • Secure Public Access to the FI Internet
  • Consumer Privacy and Electronic Data Security
  • Consumer fulfilment-Ability to deliver WEB transactional content
  • Revenue Generator-Relationship between content provider and Kiosk deployer
  • Cost efficiency-alternate lower cost channel
  • 10:40 ‘ATM’S ON STEROIDS’-THE EMERGENCE AND POTENTIAL OF ATM/KIOSK HYBRIDS

    Chris Paul

    Chris Paul, Director of International Strategic Alliances, Head of ATM Coverage, American Express

  • The state of Amex’s ATM businesses around the world
  • Recent growth in the company’s US proprietary ATM network; Key business drivers; Key operational challenges
  • ATMs on Steroids - the future?
  • Is the US the model for other markets?
  • 11:20 Morning Coffee

    11:40 PARTNERSHIP KIOSK ARRANGEMENTS

    John Holroyd

    John Holroyd, Head of Network Specifications, The Post Office

  • Realising the future possibilities of the Post Office Kiosks
  • The functionality required to enable successful electronic delivery of services via the Post Office Kiosk network
  • Using Kiosks to improve service efficiency and increase competitiveness
  • Current experiences and lessons learnt in the delivery of kiosk services
  • 12:20 CASE STUDY-XPO NETWORK

    James Rossi

    James Rossi, Chief Marketing Officer, XPO Network

  • Ensuring full access to airport kiosk terminal
  • Kiosk positioning and accessibility
  • Utilising the kiosk to improve staff productivity and efficiency
  • Incorporating the functionality of the kiosk with the advertising opportunity
  • Providing adequate support networks for the kiosk programme
  • Applying these factors for success to other industry sectors
  • 13:00 Networking Lunch

    14:00 WHAT CONSUMERS REALLY WANT FROM KIOSKS ?-A US STUDY

    Ann Schmitt

    Ann Schmitt, Director, Dove Consulting

  • Identify and clarify what products and services consumers would value in kiosk-style devices
  • What screen presentation and navigational capabilities do consumers want ?
  • Would consumers be willing to perform PC like transactions through a Kiosk facility?
  • An overview of the types of self-service commerce products/services that consumers would value
  • Would consumers be willing to pay for such services and if so how much ?
  • 14:40 PHOTO-ME PLANET

    Peter Ogborne, François De Freitas & Kamlesh Vithlani

    Peter Ogborne, François De Freitas & Kamlesh Vithlani, , Photo-Me International & BT

  • The intricacies of the arrangement of the Photo-Me Planet
  • The various services available to consumers
  • Ensuring consumer choice and flexibility in delivery of this new service using kiosk technology
  • Networking considerations
  • Ensuring that the intended market is accurately segmented and targeted
  • Realising the potential of the market and exploiting it
  • 15:20 Afternoon Tea

    15:40 CASE STUDY-THE SOUTH AFRICAN EXPERIENCE

    Marcelo Hermida

    Marcelo Hermida, General Manager, Customer-Activated Systems, Natech

  • The performance of kiosk technology
  • Customer acceptance and usage
  • The introduction of Internet services
  • Applying biotechnology to self-service
  • Likely futures in self-service technology
  • Electronic delivery channels becoming a global phenomenon
  • 16:10 TOUCHSCREEN KIOSK TECHNOLOGY TRENDS

    Stephan Herron

    Stephan Herron, Marketing Manager Europe, Elo TouchSystems

  • Which applications are driving volume today?
  • What are the touch suppliers developing to serve the kiosk market?
  • How do you select your touch solution?
  • Where is touch technology heading ?
  • 16:40 PROBLEMS AND PITFALLS OF INTERACTIVE KIOSKS

    John Purcell

    John Purcell, CEO, Purcell Associates

  • A fact-based speech based on case study and client history brings all of the problems and pitfalls associated with interactive kiosk deployment to this event
  • Find out why certain technologies have failed and why others have worked
  • Europe’s only dedicated public access technology consultancy firm shares with you their unique insights including the ‘top ten’ kiosk projects do’s and don’ts
  • What technologies are working in what niches and more importantly, how to maximise your focus and minimise your risk when deploying interactive kiosks
  • 17:10 Chairman’s Closing Remarks and Close of Day One

    17:20 Networking Drinks Reception for delegates and speakers

    8:30 Re-registration and Coffee

    9:00 Chairman's Opening Remarks

    Tim Reynolds

    Tim Reynolds, Self Service Manager, ICL Financial Services

    9:10 TAKING KIOSKS TO THE PUBLIC

    Mario Castelhano

    Mario Castelhano, Director, Papelaco (Portugal)

  • How to attract users to Kiosks
  • Integrating Kiosks in other equipments
  • Enhancing ATMs with Kiosks functions
  • Customer coaching
  • 9:40 BELL ATLANTIC INSTALLS FIRST INTERNET KIOSKS AT RHODE ISLAND AIRPORT

    Jay Richman

    Jay Richman, Product Manager, Verizon (Formerly Bell Atlantic)

  • An overview and background of the Internet Kiosks at TF Green Airport in Providence and other sites
  • Providing greater customer care by allowing travellers a hassle-free medium to many services
  • Ensuring call up security
  • The importance of simple, clear and effective operating instructions
  • Technical requirements and support services needed for Kiosks within the airport domain and other sites
  • Possible future functions and capabilities of the interactive kiosk
  • 10:20 DELIVERY CHANNELS

    Anthony Catalfano & Dale Dentlinger

    Anthony Catalfano & Dale Dentlinger, Director, EDS Consumer Network Services & Client Delivery Executive, EDS

  • Comparing markets for ATMs and kiosks in the US
  • The benefits of ATM delivery channels
  • The benefits of kiosk delivery channels
  • Strategies of deploying both delivery channels for complementary business purposes
  • Information or commerce: what will be the driver of kiosk development?
  • 11:00 Morning Coffee

    11:20 CASE STUDY-I-PLUS POINTS

    Marc Meyohas

    Marc Meyohas, Managing Director, Cityspace

  • The development of Touch Screen Information Kiosks
  • Design considerations
  • Revenue model
  • Cultural and behavioural considerations
  • Modernising Government issues
  • Future Plans e.g. smart card applications
  • 12:00 UTILISING SMART CARD TECHNOLOGY IN KIOSK DEVELOPMENT

    Juhani Maattola

    Juhani Maattola, Sales Director, Sonera Solutions

  • Developing open web architecture platforms using SmartCard technology
  • Security and personal identification issues in open web architectures
  • Enabling bill payment for utilities via the kiosk network
  • Adding transactional facilities in order to generate revenue; Integrating mobile commerce considerations
  • Effectively using the feedback from existing customers to develop successful interaction between mobile phones and kiosks using GSM technology
  • The revenue streams available from developing smart applications
  • 12:40 Networking Lunch

    14:00 CASE STUDY-THE EMPLOYMENT AGENCY

    Guy Browes

    Guy Browes, Project Manager, Jobcentre Plus

  • Update of the public sectors utilisation of kiosk technology
  • The role of the kiosk within the employment agency
  • Consumer reactions and feedback
  • Value for money
  • The importance of kiosk development in the future
  • 14:40 CASE STUDY

    Clas Almerud

    Clas Almerud, Project Manager, Internet Related Services, MeritaNordbanken

  • Background to our decision providing WEB-kiosk infrastructure
  • Our overall strategy
  • The value of a kiosk as a new channel for our e-customer
  • Why are we doing this now
  • The possibilities of the data base and data mining
  • Co-branding and co-operation
  • 15:20 Afternoon Tea

    15:40 CASE STUDY-TOWN PAGES

    Ben Thomas

    Ben Thomas, Marketing Manager, Town Pages

  • Reasons and justifications for Town Pages proceeding with Kiosk development as a tool to enhance overall company growth
  • Re-addressing the strategic location of kiosk placement
  • Identifying revenue opportunities which support the cost of installing and maintaining the kiosks
  • Sharing kiosk-related costs in return for co-branding the kiosk
  • The importance of kiosk design and accessibility
  • Contract negotiations within the partnership arrangements
  • 16:20 Priorities for protection

    John Benton

    John Benton, Director, Association of Security Consultants

  • A brief introduction to risks and physical counter measures for security of various kinds of kiosk
  • Priorities for protection
  • Location location location
  • Standards current and future
  • Future development-Is rising crime inevitable?
  • 17:00 Chairman's Closing Remarks and Close of Conference

    +

    Workshops

    The Explosion of the Internet:US and International Trends
    Workshop

    The Explosion of the Internet:US and International Trends

    The Hatton, at etc. venues
    8th November 2000
    London, United Kingdom

    The Explosion of the Internet:US and International Trends
    Workshop

    The Explosion of the Internet:US and International Trends

    The Hatton, at etc. venues
    8th November 2000
    London, United Kingdom

    Kiosks Revenue Sreams in the Commercial and Public Sector
    Workshop

    Kiosks Revenue Sreams in the Commercial and Public Sector

    The Hatton, at etc. venues
    8th November 2000
    London, United Kingdom

    Kiosks Revenue Sreams in the Commercial and Public Sector
    Workshop

    Kiosks Revenue Sreams in the Commercial and Public Sector

    The Hatton, at etc. venues
    8th November 2000
    London, United Kingdom

    The Hatton, at etc. venues

    51/53 Hatton Garden
    London EC1N 8HN
    United Kingdom

    The Hatton, at etc. venues

    HOTEL BOOKING FORM

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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