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**Drinks reception sponsored by SSB now added following Day 1**

Are you interested in SEPA developments throughout and beyond the EuroZone in the next couple of years?

Do you want to meet with and hear from leading industry senior representatives from both regional and local banks concerning the growing trends and challenges of this vibrant region?

Our exceptional speaker line-up includes a Keynote Presentation by:
  • Gerard Hartsink, Chairman, European Payments Council, & Senior Executive Vice President, EU Affairs and Market Infrastructures, ABN AMRO Bank
Exclusive presentations from industry leaders such as:

  • Erwin Petsch, Head, Card Business, CEE Retail Division, Unicredit
  • Teréz Hargitai, Managing Director, Card Business Directorate, OTP Bank
  • Giannis Delis, Senior IT Director, Eurobank
  • Mario Jurišic, Executive Director, PBZ Card Product Development, Marketing and Sales Division, PBZ Card
  • Raulis Üksvärav, Head, Acquiring, Hansabank
  • Pavel Jurik, Manager, Cards, Home Credit International, PPF Group
  • Pascal J Guignard, Vice President & General Manager, Global Network Services EMEA, American Express
  • Dr Toni Merschen, Group Head, Chip, MasterCard Worldwide
  • Pekka Mattila, Head, Chip Integration, Visa Europe
Come together with leading speakers and delegates from the CEE card community to discuss the latest developments in the industry. This year there will be even greater opportunities to:

Understand the challenges, risks and benefits of the card markets throughout Central and Eastern Europe by listening to insights from local experts
Hear how SEPA is expanding throughout Europe and beyond the Eurozone
Learn about the latest regulatory issues affecting these regions
Identify the importance and power of partnerships
Meet an influential mix of bank representatives from throughout Europe

Conference programme

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

Fabrizio Canedoli

Fabrizio Canedoli, International Market & Sales Department Director, SSB Group- Societa per I Servizi Bancari

9:10 KEYNOTE PRESENTATION

SEPA TO BE PAN-EUROPEAN, NOT EUROZONE EXCLUSIVE
Gerard Hartsink

Gerard Hartsink, Chairman, European Payments Council, & Senior Executive, ABN AMRO Bank

  • Combination of self-regulation and market forces are sufficient to drive banks to deliver the SEPA initiative
  • Improving bank communications
  • Putting the SEPA Cards Framework (SCF) in clear perspective
  • Plans to build co-ordination among individual banks
  • Delivering consumer benefits quicker
  • 9:50 PIONEERING A WAY FORWARD

  • CEE card markets and local requirements
  • How to provide a centralised solution with local customised functionalities
  • How to deliver high quality local support services
  • Recent experience in six countries where SSB Group are processing
  • Future key differentiators that reinforce competitiveness
  • Claude Wolff

    Claude Wolff, Business Development & International Partnerships Manager, SSB Group- Societa per I Servizi Bancari

    10:30 Morning Coffee

    11:00 MONITORING CEE CARD MARKETS

    Pavel Jurik

    Pavel Jurik, Manager, Cards, Home Credit International, PPF Group

  • Starting with debit cards
  • The successful implementation of Business and Gold cards
  • Co-branded cards on emerging markets
  • Company cards - missing opportunity?
  • Home credit cards
  • 11:40 CONTRIBUTION OF THE CARD BUSINESS IN CEE MARKETS

    Erwin Petsch

    Erwin Petsch, Head, Unicredit CEE Retail Division, Bank Austria Creditanstalt

  • Understanding local needs for card business
  • Consolidation aspects of unified card processing approach
  • Embedding cards into common retail strategy
  • Designing proper products for various markets
  • 12:20 Networking Lunch - Sponsored by Euronet Essentis Ltd

    13:50 THE CHALLENGES FOR PAN—CEE PLAYERS

    Mitch Armstrong

    Mitch Armstrong, Sales and Marketing Director, Euronet Essentis Ltd

  • CEE card market trends
  • Responding to competition
  • Finding the right partners
  • Key learning points
  • 14:30 GLOBAL TECHNOLOGY AND INNOVATION

    Dr Toni Merschen

    Dr Toni Merschen, Group Head, Chip, MasterCard Worldwide

  • Latest global technological innovations
  • Benefits for banks
  • Goals and overviews
  • Infrastructure investments and challenges
  • Importance of cooperation
  • When will the CEE be ready to adapt?
  • 15:10 Afternoon Tea

    15:40 IS IT CHIP BUSINESS AS USUAL?

    Pekka Mattila

    Pekka Mattila, Head, Chip Integration, Visa Europe

  • Status of EMV in Europe
  • Building the business case
  • Fraud reduction and migration
  • Lessons learnt
  • The way forward
  • 16:20 BEYOND EMV – LEVERAGING MULTI-APPLICATION TO MAXIMIZE PROFITABILITY

    Mario Jurišic

    Mario Jurišic, Exectuve Director, Product Development, Marketing and Sales, PBZ Card d.o.o.

  • The impact of EMV
  • How the infrastructure of Chip and PIN can be used to offer increased card functionality
  • Driving customer loyalty and profitability with multi-application cards
  • PBZ’s loyalty program overview
  • 17:00 Chairman’s Closing Remarks and Close of Day One

    17:10 NETWORKING DRINK RECEPTION Sponsored by SSB - Società per i Servizi Bancari S.p.A.

    8:30 Registration & Coffee

    9:00 Chairman's Opening Remarks

    Pavel Jurik

    Pavel Jurik, Manager, Cards, Home Credit International, PPF Group

    9:10 PORTFOLIO MANAGEMENT

    Terez Hargitai

    Terez Hargitai, Managing Director, Card Business Directorate, OTP Bank

  • OTP's current card portfolio
  • The role of credit cards in Hungary
  • Distribution channels
  • Portfolio management lessons learnt
  • Expanding fields and standards
  • 9:50 ESTABLISHING MORE COMPREHENSIVE CREDIT BUREAUS

    Petr Kucera

    Petr Kucera, Vice-Chairman of the Board and Executive Director, Czech Credit Bureau

  • Progress and development
  • Banking registers of client information
  • Information exchange with banks
  • Building positive and negative factors
  • Standards and expectations
  • 10:30 Morning Coffee

    11:00 BRINGING CLIENT SERVICES EXPERTISE FORWARD

    Raulis Uksvarav

    Raulis Uksvarav, Head, Acquiring, Hansabank

  • Increasing customer awareness
  • Technological advances for customer convenience
  • Risks and challenges in Estonia
  • Immediate security protection
  • Expanding the market
  • 11:40 INTERACTIVE PANEL DISCUSSION

    Stefanos Karapetsis

    Stefanos Karapetsis, Executive Director, Mellon Group

    Erwin Petsch

    Erwin Petsch, Head, Unicredit CEE Retail Division, Bank Austria Creditanstalt

    Zdenek Houser

    Zdenek Houser, General Manager Croatia, Hungary, Slovenia & Head of New Business Development & Strategic Operations CEE Region, MasterCard Worldwide

    12:40 Networking Lunch

    14:00 REGIONAL PARTNERSHIPS IN THE CARD BUSINESS VALUE CHAIN

  • Providing and managing the ICT infrastructure
  •                ATMs and POS terminals deployment and management

                   Managed services

                   Card personalization

  • Outsourcing
  •                Capturing new customers

                   Customer support

                   Debt collections

                   Transaction processing

  • Examples of proven partnerships within the CEE
  • Stefanos Karapetsis

    Stefanos Karapetsis, Executive Director, Mellon Group

    Jannis Delis

    Jannis Delis, Senior IT Director, Eurobank

    15:00 POWER OF PARTNERSHIP

    Pascal J Guignard

    Pascal J Guignard, Vice President & General Manager, Global Network Services EMEA, American Express

  • Achieving market leadership: the challenge of staying on top
  • Leveraging strengths: making a partnership greater than the sum of the parts
  • Driving value: creating a win-win-win scenario for partners and customers
  • Winning in the marketplace: capitalizing on premium economics
  • Sharing best practice: American Express partnership success stories
  • 15:40 Chairman’s Closing Remarks, followed by Afternoon Tea

    +

    Workshops

    Are you Future-Competitive?
    Workshop

    Are you Future-Competitive?

    Corinthia Aquincum Hotel
    28th March 2007
    Budapest, Hungary

    Corinthia Aquincum Hotel

    Árpád fejedelem útja 94
    Budapest H-1036
    Hungary

    Corinthia Aquincum Hotel

    HOTEL BOOKING FORM

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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    Opening Hours: 9.00 - 17.30 (local time)
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