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The card markets in the Benelux countries (Netherlands, Belgium and Luxembourg) are some of the most mature markets in the world. The Belgium Market has one of the most advanced electronic payment systems in the world. The Netherlands also has an established market that is growing at a rapidly increasing rate.

As the market for debit cards begins to become saturated this conference will address where the card market in benelux countries will go next in order for it not to stagnate.

This conference will address all aspects of the card market and it will asssess, EMV, changes in the debit and credit card markets, and how smart card technology is being developed across the Belelux markets and how the ATM'S and electronic payments markets are increasing.

Key issues to be discussed at the conference

Domestic Payment Schemes

Attitudes to Credit

Payment Systems

Transaction Processing

Mobile Commerce

EMV Implementation - Preparing for 2005

Regulation and Infrastructure

Cross Border Payment Systems

Credit Card Churn and reducing it

EFTPOS

ATMs market

Debit cards

Private Label cards in Benelux Market

Exploiting the potential to increase card use in the Benelux countries

Segmentation of the market - targeting consumer groups

Comments from Previous SMi finance Conferences “Excellent quality of speakers, content and information on the market”

P McCormack, Sales Manager, Trintech

“Done very professionally” Eva Karnikova, Managing Director, Diners Club International

“Very good conference, very timely and relevant” Kerstie Cooper, Marketing Manager, UK Sport

“Good content, good speakers” Lisa Browne, Sponsorship Manager, Bank of Ireland

Previous Attendee's of SMi Finance Conferences;

Europay International, Nordea, Paysys, Visa, Proton World, Mastercard, Schlumberger Efunds Int'l, Intellect International, austriacard, YKB, ACI Worldwide Bank Ekspres

Conference programme

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

Richard Rolfe

Richard Rolfe, Editor, European Card Review

9:40 BENELUX MARKET

Marc Dutrieux

Marc Dutrieux, Vice President Benelux, Mastercard Europe

  • Developing credit cards in a debit card market
  • How much impact will technology have?
  • An assessment of future trends
  • What will be the future shape of the card market?
  • 9:40 PAYMENT CARDS

    David G W Birch

    David G W Birch, Director, Consult Hyperion

  • What technological changes are likely to impact the mass market over the next two or three years?
  • Why is contactless technology gaining momentum around the world?
  • Can multi-application technology make an impact in the EMV transition period?
  • Will the cards being issued by the mobile operators and transit companies really compete with the cards being issued by banks?
  • How will the card's value chain-react to technological change?
  • 10:20 TRANSACTION PROCESSING

    Diederik Bruggink

    Diederik Bruggink, Head Card Competence, Global Financial Services, Cap Gemini Ernst & Young

  • An overview of the card processing market
  • Developments of card processing services - technological advancements
  • What’s happening at point of sale?
  • Implications for the future
  • 11:00 Morning Coffee

    11:20 PRIVATE LABEL CARDS

    Samzun Oliver

    Samzun Oliver, Marketing Director, FIDEXIS

  • Increasing the loyalty of customers
  • Retaining customer base
  • Reducing the churn
  • Promotional opportunities
  • Co-branding v PLC
  • Loyalty cards and PLC – merging?
  • 12:00 EMV Migration

    Alec Nacamuli

    Alec Nacamuli, Global Payments Systems Executive, IBM

  • An overview
  • Benefits to customer and merchants
  • Security issues
  • Initial acceptability and global potential
  • Effects on ATMs and existing hardware
  • Success stories
  • 12:40 Lunch

    14:00 EMV IMPLEMENTATION

    Philippe Bellens

    Philippe Bellens, Chief Technology Officer, Banksys

  • Overview of company
  • Demonstration of support for EMV standards
  • The replacement of the magnetic strip
  • Benefits of adoption
  • Expanding possibilities
  • 14:40 MULTIPLE APPLICATION SMART CARD PROGRAMS

    Nigel Cullum

    Nigel Cullum, Sales Manager – Smart Cards, Samsung SDS Europe

  • Background to multi-application cards - mistakes and lessons learnt
  • Current trends world-wide and how they impact the West European Market
  • Barriers and challenges to implementation of a multi-application programme
  • When EMV infrastructure hits critical mass - who will be ready to exploit the opportunity?
  • 15:20 Afternoon Tea

    15:40 TOWARDS A EUROPEAN INTEROPERABLE SMART CARD PLATFORM

    Lutz Martiny

    Lutz Martiny, Chairman, eEurope Smart Cards

  • Where do we come from?
  • The use of smart cards in Europe: what are the technical issues?
  • The use of smart cards in Europe: what are the business issues?
  • The world does not end in Europe: the global interoperability framework
  • What is in the future?
  • 16:20 Chairman’s Closing Remarks and Close of Day One

    8:30 Re-registration & Coffee

    9:00 Chairman's Opening Remarks

    Steve Warner

    Steve Warner, Director of Marketing, Europe, ATM Market Place

  • Steve works for Networld Alliance the premier publishers of daily up-to-the-minute information for the ATM and kiosk worlds. Acting as the Director of Marketing - Europe he has forged strong links with the European sides of the business and is often in conversation and discussion about the impact of Europe's changing card markets on the kiosk and ATM business.
  • 9:10 REGULATION IN THE CARD MARKET

    Seymour Fortescue

    Seymour Fortescue, Chief Executive, Banking Code Standards Board

  • Self regulation v statutory regulation
  • What aspects of credit cards need regulation?
  • Creating transparency in a complex market place
  • Handling complaints
  • Avoiding over-indebtedness by cardholders
  • How should customers in financial difficulty be treated?
  • 9:40 CROSS BORDER TANGLE

    Peter Jones

    Peter Jones, Director, Payment Systems Europe

  • Why conflict has arisen
  • The search for low cost processing solutions
  • Analysis of traditional processing options
  • Analysis of possible new solutions
  • What Europe's banks have to do to succeed
  • 10:20 CASH IS STILL KING IN THE WORLD OF CARDS AND E-BANKING

    Gunnar Enroth

    Gunnar Enroth, Strategic Development Director, BANQIT (Sweden)

  • Cash volume is still growing - will the Euro accelerate the growth?
  • Cash handling costs must be reduced!
  • Cards - the traditional major option to cut the cost!
  • Can consumers trust the cards, when fraud is rising to the sky?
  • New technology - an option for efficient cash handling!
  • Is it time to move cash handling to infrastructure?
  • 11:00 Morning Coffee

    11:20 CASE STUDY – MOBILE COMMERCE

  • The concept - explained
  • Application domain – the benefits
  • How will it relate in the business case?
  • The future for technology and mobile commerce
  • The Mobistar prospective
    • Collaboration between Telco & bank sector
    • Secured mobile payments - the current situation
    • Lessons learnt from the pilot
    • Plans for the future in mobile commerce
  • Bernhard Vandealande

    Bernhard Vandealande, E & M Commerce Project Manager, Banksys

    Erik Cuvelier

    Erik Cuvelier, Head of Product Management and Development, Mobistar

    12:00 ATMS

    Adele Sohier-Clarke

    Adele Sohier-Clarke, Product Manager, ATMs, ABN-AMRO

  • History of ATMs
  • Current viewpoint
  • How will the Internet’s rise and dominance impact ATMs
  • Effects of EMV on the future
  • The future. Is it still a growth market?
  • 12:40 Lunch

    14:00 CREDIT CARD CHURN

    Paul Gribbon

    Paul Gribbon, Solutions Consultant, Logica CMG

  • Current competitive climate
  • The increase in competition for the future
  • The need to differentiate
  • Customer loyalty
  • Customisation and personalisation
  • Beyond loyalty
  • 14:40 MAXIMISING MARKET SHARE

    Taner Ayhan

    Taner Ayhan, Executive Vice President of Alternative Delivery Channels and Retail Operations, Disbank

  • Market overview
  • Name of the game: to survive
  • New players – identified
  • New opportunities and strategies for the future
  • 15:20 Afternoon Tea

    15:40 MARKETING AND SEGMENTATION IN THE CARD MARKET

    Luc Robijns

    Luc Robijns, Marketing Director, LUON

  • Internet marketing basics
  • Reaching profitable market segments
  • Effective marketing strategies to attract and retain customers
  • Staying ahead of competition
  • 16:20 Chairman's Closing Remarks and Close of Conference

    +

    Workshops

    EMV The Way Forward
    Workshop

    EMV The Way Forward

    Royal Windsor Hotel
    3rd December 2002
    Brussels, Belgium

    Royal Windsor Hotel

    5 Rue Duguessey
    Brussels 1000
    Belgium

    Royal Windsor Hotel

    HOTEL BOOKING FORM

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