Home
overview
Benefits of attending this event:
· Understand the impact of the council scorecard
· Learn from others’ experiences of implementing performance measures
· Hear about future trends in performance measurement
· Benefit from the opportunities provided by the Executive Briefings to transfer knowledge and best practice
· Learn how performance measures can be linked to strategic development

A unique opportunity to learn from leading industry experts including:
· HM Treasury
· The National Audit Office
· The British Quality Foundation
· London Borough of Lewisham
· Portsmouth City Council
· Bradford Council
· Brent Council

Conference programme

8:30 Registration and Coffee

9:00 Chairman's Opening Remarks

Tom Allchorne

Tom Allchorne, Editor, PFI Intelligence Bulletin

9:10 THE GOVERNMENTS PERFORMANCE FRAMEWORK FOR PUBLIC SERVICES

Stephen Mitchell

Stephen Mitchell, Head of Better Public Services Team, HM Treasury

  • The story of PSAs since 1998
  • PSAs in the 2002 Spending Review
  • Performance information strategy: FABRIC
  • From performance to delivery
  • Where next?
  • 9:40 PERFORMANCE MEASUREMENT, IMPROVEMENT AND ACCOUNTABILITY

    Robin Owen

    Robin Owen, Audit Manager, Performance Measurement/DFID (VFM) Team, National Audit Office

  • The central government performance framework
  • Selecting appropriate measures and targets
  • Achieving good quality performance data
  • Integrating performance measurement into corporate management
  • 10:20 DRIVING THE BUSINESS FORWARD –THE CASE STUDY OF THE ORDNANCE SURVEY

    Greame C M Smith

    Greame C M Smith, CSSC Business Improvement Management, Ordnance Survey

  • Implementing an enterprise wide CRM solution
  • Managing change to people, processes and technology
  • Performance indicators of the new customer service
  • 11:00 Morning Coffee

    11:20 GOOD, BETTER, BEST VALUE: PERFORMANCE MANAGEMENT IN PRACTICE

    Lesley Lee

    Lesley Lee, Performance, Quality and Information Manager, Regeneration Directorate, London Borough of Lewisham

  • The corporate approach
  • The comprehensive performance assessment view of Lewisham’s approach
  • Building a performance management culture
  • Developing local performance indicators
  • Monitoring and reporting performance
  • Linking performance indicators to performance evaluation
  • 12:00 CASE STUDY

  • The drivers for change
  • The process followed
  • A cheap and effective approach
  • Developing the performance management culture
  • Paddy May

    Paddy May, Principal Strategy Adviser, Portsmouth City Council

    Kelly Nash

    Kelly Nash, Principal Strategy Adviser, Portsmouth City Council

    12:40 Lunch

    14:00 AFTERNOON SESSION : EXECUTIVE BRIEFING - HOW TO APPLY THE BALANCED SCORECARD TO PERFORMANCE MEASUREMENT IN THE PUBLIC SECTOR

    8:30 Re-registration and Coffee

    9:00 Chairman's Opening Remarks

    Derek Watson

    Derek Watson, Senior Lecturer & Consultant, University of Sunderland

    9:10 LITIGATION RISK ASSESMENT

    Derek Watson

    Derek Watson, Senior Lecturer & Consultant, University of Sunderland

  • Appreciate how management systems can unnecessarily fail to act in a company’s best interest
  • Appreciate and clarify potential weaknesses related to aspects of your own company manuals and thereby reduce risk
  • Be in a position to recognise the need to facilitate changes to your own company manuals and policies as a means of enhancing their use legally
  • Identify the need to analyse and reduce complexity as a means of reducing risk
  • Comprehend that innovative solutions do not always mean an increase in expenditure
  • 9:40 CAN’T PRETEND ANY MORE - CHANGING OR DUMPING OUR USE OF THE EXCELLENCE MODEL

    Chris Keady

    Chris Keady, Head of Exchequer Services, Brent Council

  • Why performance improvement is failing to deliver new millennium public services
  • Why public services are failing in their use of the EFQM Excellence Model
  • Making a real difference
  • The new paradigm explained
  • 10:20 USING THE LATEST TECHNIQUES & TOOLS FOR PERFORMANCE MEASUREMENT

  • Complexity of public sector performance measurement
  • Indexing,aggregating & weighting performance measures
  • Practical applications
  • Colin Morgan

    Colin Morgan, Senior Lecturer in Public Policy & Management, University of Glamorgan

    11:00 Morning Coffee

    11:20 STANDARDS AND PERFORMANCE MEASUREMENT IN CUSTOMER SERVICE

    Helen Clipsom

    Helen Clipsom, Customer Relations Manager, Performance and Improvement, Bradford Council

  • Organisational culture and the style of service delivery
  • Introducing performance standards in customer service across the organisation
  • The roll out of a programme of monitoring at Bradford Council
  • 12:00 Lunch

    14:00 AFTERNOON SESSION : EXECUTIVE BRIEFING - UNCERTAINTY IN PFI CALCULATIONS Avoiding the perils of inadequate information

    +

    Workshops

    How to apply the Balanced Scorecard to Performance Measurement in the Public Sector
    Workshop

    How to apply the Balanced Scorecard to Performance Measurement in the Public Sector

    The Hatton, at etc. venues
    4th December 2002
    London, United Kingdom

    How to apply the Balanced Scorecard to Performance Measurement in the Public Sector
    Workshop

    How to apply the Balanced Scorecard to Performance Measurement in the Public Sector

    The Hatton, at etc. venues
    4th December 2002
    London, United Kingdom

    Uncertainty in PFI Calculations - Avoiding the perils of inadequate information
    Workshop

    Uncertainty in PFI Calculations - Avoiding the perils of inadequate information

    The Hatton, at etc. venues
    5th December 2002
    London, United Kingdom

    Uncertainty in PFI Calculations - Avoiding the perils of inadequate information
    Workshop

    Uncertainty in PFI Calculations - Avoiding the perils of inadequate information

    The Hatton, at etc. venues
    5th December 2002
    London, United Kingdom

    The Hatton, at etc. venues

    51/53 Hatton Garden
    London EC1N 8HN
    United Kingdom

    The Hatton, at etc. venues

    HOTEL BOOKING FORM

    Title

    SubTitle
    speaker image

    Content


    Title


    Description

    Download


    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

    Event Title

    Headline

    Text
    Read More

    I would like to speak at an event

    I would like to attend an event

    I would like to sponsor/exhibit at an event

    SIGN UP OR LOGIN

    Sign up
    Forgotten Password?

    Contact SMi GROUP LTD

    UK Office
    Opening Hours: 9.00 - 17.30 (local time)
    SMi Group Ltd, 1 Westminster Bridge Road, London, SE1 7XW, United Kingdom
    Tel: +44 (0) 20 7827 6000 Fax: +44 (0) 20 7827 6001
    Website: http://www.smi-online.co.uk Email: events@smi-online.co.uk
    Registered in England No: 3779287 VAT No: GB 976 2951 71




    Forgotten Password

    Please enter the email address you registered with. We will email you a new password.