Home
overview
SMi’s forthcoming Back Office Focus within Financial Services conference will explore how back office systems can and will support both current and future delivery channels within financial organisations. This conference will examine operational & organisational requirements and cost-efficient technologies, procedures and processes from the introduction of STP & T+1. Ensuring that capacity and integration issues are not overlooked, this event will also scrutinise, ways of coping with varying levels of security and risk management issues.

Furthermore, the event will analyse the requirements of CRM systems within back office functions with particular reference to the recent developments in T-, M- and E-commerce. The two-day conference will consist of presentations given by an international panel of industry experts covering areas including:

· Payment systems & straight through processing (STP) for real-time delivery

· Capacity issues

· Security & risk management issues surrounding back office handling

· In-house versus outsourcing

· Compliance

· Data capture & data mining tools and practices

· Automation tools & techniques

· Call centre back office support systems

· Integration of people, processes and technologies

· Trading settlements

Attracting senior finance professionals from both the investment and retail sectors, this conference will provide the perfect forum for networking with speakers and other delegates, giving you the opportunity to discuss market developments while exchanging industry specific knowledge. So register now to guarantee your place.

As a senior industry specialist, you will be aware of the importance of this subject matter. We would therefore like to take this opportunity to invite you to register for this valuable conference where you can benefit from the practical insight and hard advice provided by an outstanding panel of speakers.

Conference programme

8:30 Registration and Coffee

9:00 Chairman's Opening Remarks

Mike Williams

Mike Williams, Partner, Deloitte and Touche

9:10 MAKING USE OF NEW TECHNOLOGY TO OVERHAUL BACK OFFICE OPERATIONS

TBA

TBA, , TBA

9:40 ASSESSING STP & T+1

Geoff Harries

Geoff Harries, Securities Product Development Manager, HelioGraph

  • The importance of STP in financial services
  • A Business Objects approach to STP
  • Enabling ISO 15022 to achieve operational efficiencies
  • The role of centralised matching in a T+1 environment
  • 10:20 CONNECTIVITY AND STP – OPERATIONAL, ORGANISATIONAL AND SYSTEMS REQUIREMENTS

    Geoff Mizen

    Geoff Mizen, Director Operations, Client Services, Merrill Lynch

  • Meeting the needs of Clients
  • Rising trade volumes and cost reduction pressures
  • Transaction and data capture
  • Overcoming the hurdles of STP
  • Examining case studies of implementation in business channels
  • Determining the lessons learnt from applying STP

    Predicting the future challenges from the perspective of the broker

  • 11:00 Morning Coffee

    11:20 CREDIT & RISK DECISIONS WITHIN BACK OFFICE SYSTEMS

    Andrew Woelflein

    Andrew Woelflein, Director, eCredit.com

  • Expanding sales through the power of real time credit
  • Assessing credit risk at internet speed
  • System challenges - integrating the whole solution
  • Managing referrals through automation tools
  • 12:00 CASE STUDY

    Jonathon Penny

    Jonathon Penny, Head of elnitiative Delivery, eWorld, Barclays Bank

  • Maximising services and sales opportunities to customers
  • Utilising existing front-end content, customer information and integrated back office systems
  • Maintaining Barclays position as one of the UK’s most innovative providers of online banking services and provider of an integrated multi-channel strategy
  • 12:40 Lunch

    14:00 THE BACK OFFICE – INTELLIGENT AUTOMATION OF RISK AND OPPORTUNITY MANAGEMENT

    Graham Bailey

    Graham Bailey, Consultant, Searchspace

  • The challenges of the current back office environment
  • The problems with traditional solutions
  • An Intelligent Automation approach
  • Applying Intelligent Automation to the back office
  • Implementation issues
  • Conclusions
  • 14:40 CASE STUDY – RIGGS PRIVATE BANK

    Mike MacDonagh

    Mike MacDonagh, Corporate and Private Banking Business Development, Midas Kapiti International

  • Providing a high level of integration between the front and back office
  • STP transactions – how is this achieved?
  • Provision of back office transactions information to CRO’s in the front office
  • Impact of CRM on the back office
  • Lessons learnt along the way
  • 15:20 Afternoon Tea

    15:40 BACK OFFICE PROCESSING – YOUR TODAY, OUR TOMORROW

    Ian Shields

    Ian Shields, Manager, Hi Tech, Investment New Zealand

  • The time zone leap
  • Enhancing competitiveness
  • Enhancing profit
  • Global connectivity
  • Tech savvy customer centric society
  • Case study
  • 16:20 E-INTEGRATION

    Kevin Dilton-Hill

    Kevin Dilton-Hill, Director, Financial Services Consulting, WCI

  • eCommerce as a component in a multi-channel strategy
  • Designing the integration of eCommerce and the back office
  • Analysing customer ‘touch’ points for CRM e-nablement
  • ‘Last minute customisation’ design principle
  • 17:00 Chairman's Closing Remarks and Close of Day One

    17:10 Drinks reception

    8:30 Re-registration and Coffee

    9:00 Chairman's Opening Remarks

    Nicholas Sandall

    Nicholas Sandall, Head of Financial Services, Arthur Andersen

    9:10 MAINTAINING REAL TIME CUSTOMER INFORMATION FOR FINANCIAL SERVICES

    Chris Wood

    Chris Wood, Head of Business Development, Prophit Share

  • Turning customer data in knowledge
  • Building 1-1 relationships through intelligent use of customer knowledge and back office systems
  • Making data ‘come alive’ and in real time
  • Linking customer knowledge into the Consumer Buying Process
  • Targeting financial service customers through the internet
  • 9:40 BACK OFFICE INFORMATION SECURITY

    Dr John Meakin

    Dr John Meakin, Managing Director, Global Head of IT Security, Dresdner Kleinwort Wasserstein

  • Confidentiality and security within financial services back office systems – how is this monitored?
  • Guaranteeing security of financial information – protecting the customer
  • Impact of new technology on security issues within the back office system
  • Breaching security levels – how is this monitored?
  • New innovations to keep up security measures
  • Current trends of the financial market
  • 10:20 THE FACTOR-E SECURITY EXPERIENCE

    Patrick Roberts

    Patrick Roberts, Head of Risk Management, Factor-e

  • How we deal with the faceless customer
  • Customer to Back Office Integration
  • Protecting the Bank and the Customer
  • Dealing with third party service providers
  • The lessons learnt – so far!
  • 11:00 Morning Coffee

    11:20 BUSINESS PROCESS OUTSOURCING FOR COMPETITIVE ADVANTAGE

    Tony Rawlinson

    Tony Rawlinson, Head Business Development, Financial Services Sector, Siemens Business Services

  • Insourcing, outsourcing and alliancing
  • Exploiting scale benefits
  • Flexibility and speed to market
  • Shared service opportunities
  • Consolidation, centralisation and standardisation
  • Traditional and e – economy requirements
  • 12:00 CASE STUDY – BANK OF IRELAND

    Sean Reynolds

    Sean Reynolds, Head Service Delivery, Branch Banking, Bank of Ireland

  • Back Office operations – the “Old Way”
  • Centralisation – opportunity or threat?
  • A new organisational culture
  • Tools and techniques
  • Measured success – working the “New Way”
  • 12:40 Lunch

    14:00 EBPP AND BACK OFFICE SYSTEMS

    Peter Jones

    Peter Jones, Managing Director, Payment Systems Europe

  • Different payments Back Office requirements of consumers e-tailers/merchants and banks
  • Problems and issues associated with individual physical world payments processing in financial services
  • Use of EBPP to reduce Back Office costs and improve efficiency
  • Growing importance of multi-currency acceptance and settlement in virtual/physical world payments
  • Customer concerns – remote and EBPP payments
  • Developing a totally integrated payments processing environment
  • 14:40 EURO AS A BUSINESS THREAT

    David Webber

    David Webber, Managing Director, Lynx Financial Systems

  • Summary of current Euro status
  • The threats to retail financial service organisations
  • Strategic business decisions and their impact on back office systems
  • A case study on preparedness – Ulster Bank
  • Urgent decisions needed now
  • 15:20 Afternoon Tea

    15:40 CRM AND THE BACK OFFICE

    Michael Kelly

    Michael Kelly, Chief Executive Officer, FINEOS

  • Multi-channel CRM. What’s after it? The answer: integrated front to back office software
  • Why? Because financial services offers unique opportunity for e-fulfilment
  • Several steps to front to back office integration: - Integrate channels and customer information in the front office with legacy-based systems - Automate workflow to drive information around the organisation - Migrate products and policies from legacy-based systems to a component-based enterprise platform
  • Front to back office case study examples: - Royal Nederland Leven: Web-enabled life and pensions contract administration - ABN AMRO Bank: Integrated bancassurance from Holland to Brazil
  • 16:20 OPTIMISING PERFORMANCE THROUGH YOUR PEOPLE

    Joe Liddane

    Joe Liddane, Managing Director, Setanta Performance International

  • Serving internal and external customers
  • Integrating people, processes and technology
  • Ensuring investment in new technology is fully exploited
  • Building in improvement processes
  • 17:00 Chairman's Closing Remarks and Close of Conference

    +

    The Hatton, at etc. venues

    51/53 Hatton Garden
    London EC1N 8HN
    United Kingdom

    The Hatton, at etc. venues

    HOTEL BOOKING FORM

    Title

    SubTitle
    speaker image

    Content


    Title


    Description

    Download


    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

    Event Title

    Headline

    Text
    Read More

    I would like to speak at an event

    I would like to attend an event

    I would like to sponsor/exhibit at an event

    SIGN UP OR LOGIN

    Sign up
    Forgotten Password?

    Contact SMi GROUP LTD

    UK Office
    Opening Hours: 9.00 - 17.30 (local time)
    SMi Group Ltd, 1 Westminster Bridge Road, London, SE1 7XW, United Kingdom
    Tel: +44 (0) 20 7827 6000 Fax: +44 (0) 20 7827 6001
    Website: http://www.smi-online.co.uk Email: events@smi-online.co.uk
    Registered in England No: 3779287 VAT No: GB 976 2951 71




    Forgotten Password

    Please enter the email address you registered with. We will email you a new password.