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As counterfeit and fraud rise sharply there is little doubt that protection is needed for card transactions at the point of sale. To combat this problem the UK banking industry is pressing ahead with a programme to ensure that by 2005 all UK credit and debit card transactions will be authorised by keying in PIN (personal identification number) rather than by signing a receipt. This measure is expected to cut card fraud in the UK by half but to implement such a programme and engage the support of customers the banking industry and retailers must work together closely. As credit and debit cards in the UK are re-issued with chip and PIN capability to meet international specifications laid down by the card scheme Europay/Mastercard and Visa (EMV) the estimated cost of migration is some £1.1 billion and remains a contentious issue.

This conference will look at the migration to EMV and PIN transactions at POS (point of sale) and will discuss the issues that must be overcome by the banks and retailers to ensure successful implementation of the programme. The event will look at practical and relevant case studies and an insight into the solutions presently being implemented by retailers, other areas include investment decisions; focusing on fraud and security, improving customer service, and costs cutting strategies.

Benefits of Attending
· Understand the key issues involved in the implementation of Chip and PIN
· Review the developments of Chip and PIN migration within the UK and Europe
· Identify practical issues for the customer and the shop-keeper
· Learn how to implement Chip and PIN infrastructure
· Meet and network with the leading industry players

A unique opportunity to learn from leading industry experts including:
Peter Forbes, Manager, Store Financial Operations & Systems, Marks & Spencer
Nick Mourant, Treasury Director, Tesco
Carole Oldham, Business Focus Manager Service Solutions Sainsbury’s
Derek Allen, Business Systems Director, The Boots Company
Roy Ford, IT Controller, SPAR UK
Jeremy Acklam, IT Director, Virgin Trains
Chris Querée, Senior Manager, Detica (full-time ATOC)
Waqar Qureshi, Vice President, Visa EU
Brian Morris, Head of E-Business Solutions, MasterCard Europe
Stephen Sinclair, Communications Director, Project Management Office
Mike Postle, Head of National Accounts, Streamline Merchant Services
Nick Green, Consultant, Barclaycard Merchant Services

“We are confident that the start of the PIN programme will be remembered as the defining moment in the fight against card crime”
Chris Pearson Chief Executive, Association for Payment Clearing Services

Conference programme

8:30 Registration and Coffee

9:00 Chairman's Opening Remarks

Richard Rolfe

Richard Rolfe, Editor, European Card Review

9:10 INTRODUCING EMV

Waqar Qureshi

Waqar Qureshi, Vice President, Visa EU International

  • An introduction of EMV
  • The rationale behind EMV
  • The aims and objectives of EMV for all stakeholders
  • The structure for EMV enforcement
  • Implementation of EMV and the changing of infrastructure
  • The next stage, obstacles and hurdles
  • 9:40 THE UK IMPLEMENTATION OF CHIP AND PIN

    Stephen Sinclair

    Stephen Sinclair, Communications Director, Project Management Office

  • A closer look – strategy update
  • Timetable for trials and rollout of Chip and PIN
  • Governance and management of the multi-stakeholder project
  • The challenge of card holder and retailer education
  • Lessons to be learnt from the town trial

    The shape of the national roll out

  • The retailers’ route map
  • 10:20 CHIP AND PIN MIGRATION

    Brian Morris

    Brian Morris, Head of E-Business Solutions, MasterCard Europe

  • An overlook of what is happening to date
  • The benefits of the Chip and PIN programme
  • Mastercard’s commitment to Chip
  • Migration status in various EU member states
  • EMV debit and credit migration – a European outlook
  • 11:00 Morning Coffee

    11:20 BELGIUM’S EMV MIGRATION

    Philippe Bellens

    Philippe Bellens, Chief Technology Officer, Banksys (Belgium)

  • The present situation in Belgium
  • Drivers for moving to EMV
  • New card technologies
  • Timetable for rolling out EMV compliant cards
  • Migration priorities
  • Lessons learned so far
  • 12:00 NORWAY’S MOVE TO EMV MIGRATION

    Jan Sigurd Aarberg

    Jan Sigurd Aarberg, Product Manager, Union Bank of Norway

  • Update of EMV status in Norway
  • Moving towards EMV- The challenges & obstacles
  • Acquiring – upgrading to EMV: retail bank agreement
  • Issuing which technology?
  • Looking to the future?
  • 12:40 Lunch

    13:40 THE UK BANKS’ VIEW OF EMV

    Nick Green

    Nick Green, Consultant, Barclaycard Merchant Services

  • EMV as a key tool in the fraud prevention strategy
  • The UK banks’ role in assisting the development of EMV
  • Drivers behind the UK’s choice of Chip plus PIN
  • EMV is not the preserve of Card Schemes
  • 14:20 IMPLEMENTING CHIP & PIN

    Mike Postle

    Mike Postle, Head of National Accounts, Streamline Merchant Services

  • Initial Stages · Testing/type approval support · Moving to trial
  • Roll-Out · Communication · Staff training · Issue resolution
  • Managing Change · Processes · Rules & regulations · Migration
  • 15:00 CHIP CARDS AT POS- THE IMPLICATIONS FOR EPOS

    Roy Ford

    Roy Ford, IT Controller, SPAR UK

  • The implications of POS upgrades on retailers
  • Moving to Chip and PIN at point of sale
  • The next generation of EPOS – selecting and implementing suitable systems
  • Barriers to implementation
  • Solutions – moving forward
  • 15:40 Afternoon Tea

    16:00 EMV/PIN GREAT? NOW WHAT?

    Edwin van Staden

    Edwin van Staden, CEO, SyntiQ International

    16:40 To be confirmed

    Jeremy Wyman

    Jeremy Wyman, , Safeway

    17:20 Chairman’s Closing Remarks and Close of Day One

    8:30 Re-registration and Coffee

    9:00 Chairman's Opening Remarks

    Dr John Simpson

    Dr John Simpson, Interim Deputy Director, Emergency Response Division, Health Protection Agency

    9:10 CREATING AN EMV COMPLIANT EPOS ENVIRONMENT

    Nick Mourant

    Nick Mourant, Treasury Director, Tesco

  • An overview of the Tesco EMV programme
  • The business case for migration of EMV compliant technology
  • Challenge of migration to new technology
  • Maintaining a total transaction processing environment
  • The next stage for Tesco
  • 9:40 PRACTICAL ISSUES FOR THE CUSTOMER & THE SHOP-KEEPER

    Peter Forbes

    Peter Forbes, Manager, Store Financial Operations & Systems, Marks & Spencer

  • Working with staff to ensure a smooth changeover and reduce customer related issues
  • Examining ways to reduce disruptions to customers
  • Educating and communicating to customers and staff to understand how Chip & PIN works
  • Communicating the benefits to customers to aliviate the culture shock
  • Overcoming the difficulties
  • 10:20 COST IMPLICATIONS OF EMV

    Carole Oldham

    Carole Oldham, Business Focus Manager Service Solutions, Sainsbury’s

  • Setting up the infrastructure – the challenges and obstacles
  • Meeting the requirements for the new EPOS System
  • Delivering the technology to support retailers’ growth and EMV
  • Ensuring a cost effective change-over
  • Alleviating the expense- examining the different possibilities for retailers
  • 11:00 Morning Coffee

    11:20 INTEGRATING SECURE CHIP AND PIN FOR RETAILERS

    Tim Stratton

    Tim Stratton, Managing Director, Retail Logic

  • Overcoming concerns and meeting the needs of retailers
  • How to architect systems and utilise existing infrastructure
  • Accreditation to EMV standards
  • Development and deployment of EPOS systems
  • Pan European/global solutions
  • Accelerating the move to Chip & PIN – meet the deadline
  • 12:00 BUSINESS CASE ISSUES FOR EMV

    Jan Dart

    Jan Dart, Director of Solution, Aconite

    12:40 Lunch

    14:00 CHIP & PIN TO REDUCE FRAUD

    Steve Lanaway

    Steve Lanaway, Director of Retail Payment Solutions, LogicaCMG

  • The present and future outlook on fraud trends
  • The benefits of adoption
  • Dates and milestones through to 2005
  • Expanding the possibilities
  • 14:40 SMART CARD PAYMENT TECHNOLOGY - THE IMPLICATIONS FOR THE TRANSPORT SECTOR

    Chris Querée

    Chris Querée, Senior Manager, Detica (full-time ATOC)

  • How will Chip and PIN affect the transport sector?
  • Understanding the foundations and fundamentals of a Smart Card Payment System
  • Secure payment methods for telesales and websales
  • Added value benefits through smart cards
  • Discussing experiences and lessons learned
  • 15:20 Afternoon Tea

    16:00 PLANNING THE IMPLEMENTATION FOR SMART CARDS

    Jeremy Acklam

    Jeremy Acklam, IT Director, Virgin Trains

  • Strategies for implementation for Smart Cards’ systems
  • Dealing with the impact of a new system on the business
  • Choosing the right software for your needs
  • Ensuring a smooth change over after transition
  • Challenges and obstacles
  • Future developments
  • 16:40 BEYOND EMV

    Chris White

    Chris White, Director, Payment Systems Europe

  • How will the Chip be exploited?
  • What is the future for multi applications?
  • Can banks support Chip exploitation?
  • What strategies should banks adopt?
  • Who will be the winners and losers?
  • 17:20 Chairman's Closing Remarks and Close of Conference

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