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Finally an event that brings together the key players in the Central & Eastern European ATMs market! Researching the important issues and arranging to meet the right people can take up too much time. At SMi’s two-day conference, the hard work has been done for you.

Our comprehensive programme will give you an insight into new opportunities and potential pitfalls in the market. Find out what benefits lie in a common ATMs centre, what lessons can be learnt from the US and how to build a global ATMs alliance. We guarantee you that a place at Central & Eastern European ATMs will ensure you have the competitive edge in this region.

And that’s not all. Feel secure in the knowledge that these issues are brought to you by top industry experts including:

  • Brian Cunnington, Group Product Manager, Money Transmission, Barclays Bank
  • Zoltan Krasznai, Senior Manager, Postabank Hungary
  • Stephen McCarthy, ATM Business Manager, AIB Bank, Payments and Business Support, AIB Bank
  • Pavel Jurík, Card Strategy and Business Development Manager, Bank Austria Creditanstalt Czech Republic
  • Andrzej Wolski, Deputy General Director, Polish Bank Association
  • Michael J Brown, Chairman/C.E.O., Euronet Worldwide
  • Zdenek Houser Regional Business Manager, Europay International
  • Stevi Lowmass, General Manager, Mosaic Software
Don’t miss out on our one-day interactive workshop - What consumers really want in web-enabled self-service devices, 8th February 2001, Inter-Continental Hotel, Prague

Plus, if you register for Central and Eastern European ATMs, you or a representative from your company can also attend SMi’s Central and Eastern European Cards conferences at a special discounted rate! For more information, contact Gareth Walker on +44 (0)20 7827 6158.

Conference programme

9:00 Registration and Coffee

9:30 Chairman's Opening Remarks

Stephen McCarthy

Stephen McCarthy, ATM Business Manager, AIB Bank, Payments and Business Support, AIB Bank

9:40 OPENING ADDRESS

Andrzej Wolski

Andrzej Wolski, Deputy General Director, Polish Bank Association

  • An overview of the banking structure in Central and Eastern Europe
  • Current banking regulations
  • The evolution of multi-channel banking
  • The role of the ATM in distribution strategy
  • Opportunities for ATM development
  • The development and future of banking channels in Poland
  • 10:20 THE CARD MARKETS IN CENTRAL AND EASTERN EUROPE

    Zdenek Houser

    Zdenek Houser, Regional Business Manager, Europay International

  • Payment habits in Central and Eastern Europe
  • An overview of card market development in Central and Eastern Europe
  • The size and trends of the card market
  • Barriers to growth for payment cards
  • The relationship between card ownership and ATM usage
  • Technological developments in cards and its implications for ATMs
  • 11:00 Morning Coffee

    11:20 ATM OUTSOURCING

    Michael J Brown

    Michael J Brown, Chairman/CEO, Euronet Worldwide

  • Monitoring and maintaining the ATMs
  • Managing the cash flow
  • Selecting profitable locations
  • Marketing to increase traffic and profits
  • Creating added value marketing options
  • Integrating the ATMs into the existing back office infrastructure
  • 12:00 THE BENEFITS OF A COMMON ATM CENTRE

    Pavel Jurík

    Pavel Jurík, Card Strategy and Business Development Manager, Bank Austria Creditanstalt Czech Republic

  • The history of ATM services in the Czech Republic
  • MUZO’s role in Czech Bank card processing
  • MUZO’s performance 1992-2001
  • ATM operators in Czech Republic
  • Quo vadis ATM?
  • 12:40 Lunch

    14:00 WEB-ENABLED ATMS

    Mike Bengtson

    Mike Bengtson, VP Product Strategy, Mosaic Software

  • The benefits of web-enabled ATMs
  • The products and services offered by web-enabled ATMs
  • Rich and responsive CRM
  • Integrating web-enabled ATMs into the distribution strategy
  • Deploying web enabled-ATMs
  • 14:40 CASE STUDY: POSTABANK

    Zoltan Krasznai

    Zoltan Krasznai, Senior Manager, Postabank Hungary

  • An overview of Postabanks card and ATM operations
  • Setting up and controlling the distribution network
  • ATM use versus POS use
  • Increasing the services available from an ATM
  • Writing a location strategy
  • The impact of surcharges on usage
  • 15:20 CASE STUDY: EUROTEL PRAHA

    Eduard Eck

    Eduard Eck, Data Services & New Product Development Manager, Eurotel Praha

  • An overview of Eurotel’s operations
  • Using ATMs to allow consumers to recharge their pre-pay phone accounts
  • Introducing the scheme to the consumer
  • The advantages to the ATM provider
  • Funding the scheme
  • Operational experience with different system arrangements
  • 16:00 Chairman's Closing Remarks and Close of Day One

    9:00 Re-registration and Coffee

    9:30 Chairman's Opening Remarks

    Stephen McCarthy

    Stephen McCarthy, ATM Business Manager, AIB Bank, Payments and Business Support, AIB Bank

    9:40 BUILDING A GLOBAL ATM ALLIANCE

    Brian Cunnington

    Brian Cunnington, Group Product Manager, Money Transmission, Barclays Bank

  • An overview of the network partnership
  • The advantages to the customers and the banks involved
  • Combining customer bases
  • Offering global customer service
  • The implications on ATM usage
  • Expanding the network to include other companies
  • 10:20 CASE STUDY: CZECH REPUBLIC-CO-OPERATION AGAINST FRAUD

    Miloslav Boucek

    Miloslav Boucek, Risk Control & Corporate Systems Manager, Diners Club Czech

  • Fraud trends in the Czech Republic
  • An overview of card fraud in the Czech Republic
  • Key measures to combat fraud
  • The role of the ATM in preventing fraud
  • The key role of co-operation against fraud
  • 11:00 Morning Coffee

    11:20 CASE STUDY: SLOVENSKÁ SPORITELNA

    Peter Šmid

    Peter Šmid, Deputy General Director, Multiple Sales Channels, Slovenská Sporitelna

  • Distribution channels used by Slovenská Sporitelna
  • Integrating the ATMs into the distribution strategy
  • An overview the card brands issued by Slovenská Sporitelna
  • Expanding Slovenská Sporitelna's ATM network
  • Services to encourage ATM usage
  • Funding the card and ATM developments
  • 12:00 DEVELOPING A NEW GENERATION OF CASH POINTS

    Stephen McCarthy

    Stephen McCarthy, ATM Business Manager, AIB Bank, Payments & Business Support, AIB Bank

  • An overview of AIB’s self service banking operations
  • Exploiting the potential of “Meca-tronic” devices
  • Integrating the ATM into the distribution strategy
  • Introducing new ATM services
  • Keeping the customer informed
  • Generating revenue from ATMs
  • 12:40 Lunch

    14:00 WHAT CAN WE LEARN FROM THE USA?

    Kevin Lacey

    Kevin Lacey, Global Service Sales & Marketing Director, De La Rue

  • Is the only constant change?
  • Convenience ATMs, what do we mean?
  • Is success a matter of facts?
  • Does everything America export well - can this model work in Central and Eastern Europe?
  • Case study on the UK market
  • The Future of ATMs in Central and Eastern Europe
  • 14:40 INTRODUCING NEW LOCATIONS FOR ATMS

    Mark Mills

    Mark Mills, CEO, Cardpoint

  • Increasing the market for ATM use
  • Funding more ATM locations
  • Working in partnership with the financial institutions
  • Monitoring and maintaining ISO ATMs
  • The criteria for a successful ISO network
  • The challenges to launching new ATM locations
  • 15:20 Afternoon Tea

    15:40 SMART SERVICES FOR EMV SMART CARDS AND ATMS

    Valery Vignaud

    Valery Vignaud, EMEA Market & Sales Manager, Welcome Real-time

  • The need to raise security of financial transaction cards
  • Common specifications for chip cards to reduce fraud
  • Technology to reduce costs and increase revenue
  • Retaining loyal ATM customers
  • The implications of smart cards on ATM usage
  • 16:20 MANAGING A PROFITABLE ATM NETWORK

    Dave Alveraz

    Dave Alveraz, Sales Manager EMEA, Gasper Corporation

  • The potential of the Self Service channel
  • Challenges facing the ambitious
  • What is meant by Self Service Channel Management?
  • How can you better manage the channel?
  • 17:00 Chairman's Closing Remarks and Close of Conference

    +

    Workshops

    What Consumers really want in web-enabled self-service devices
    Workshop

    What Consumers really want in web-enabled self-service devices

    Inter-Continental Praha
    8th February 2002
    Prague , Czech Republic

    Inter-Continental Praha

    Namesti Curieovych 43/5
    Prague 11000
    Czech Republic

    Inter-Continental Praha

    HOTEL BOOKING FORM

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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