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overview
  • Hear how CEE card markets are weathering the economic storm
  • Analyse the impact of the changing regulatory landscape
  • Discover advances in the region's m-payment and m-commerce programmes
  • Experience fresh,lively and topical debate through our regional round-ups
  • Identify the direction that emerging technologies are taking  

"Fighting to maintain its momentum" is how the FT recently described parts of the CEE economy. So how are its Card Markets faring in these turbulent times?  SMi's 2013 CEE Cards Market Conference - now in its 8th successful year - digs behind the headlines to bring you a programme that delivers on all the major issues industry practitioners are talking about.

Key Opinion Formers from across the industry offer you their thought provoking insights into this complex, yet dynamic market.  Through real-life case studies and vibrant panel discussions we bring to life the issues that matter to card market professionals.  Expert, topical and engaging this unmissable event is the go-to conference for all those working in or with the CEE card and payments industry.

 

Join us at this unmissable event to:

  • Hear how CEE card markets are weathering the economic storm
  • Analyse the impact of the changing regulatory landscape
  • Discover advances in the region's m-payment and m-commerce programmes
  • Experience fresh,lively and topical debate through our regional round-ups
  • Identify the direction that emerging technologies are taking
  • Network with other industry professionals
  • Engage in debate

 

VPs, Directors, Managers, Team Leaders, Consultants involved in any of the following areas:

  • Payments industry
  • Debit/Credit Card Industry
  • Financial Services
  • Telecommunications
  • Technology
  • Internet 
  • NFC
  • Card solutions providers

Austria Card; Bank Zachodni WBK / Santander Group; BCR-Banca Comerciala Romana; Borgun; BPC Banking Technologies ; Ceridian Stored Value Solutions; Collis; Compass Plus; Credit Europe Bank (Romania) SA; Datacard; Dinocolor Zagreb d.o.o.; DSK BANK; ePlus Systems; Euromonitor International; First Data International; FIS; Garanti Bank Romania; GE Money Czech Republic ; Gemalto; H&M Hennes & Mauritz AB; Hewlett Packard; IKEA; Instabill; Komercní banka / Societe Generale Group; Magyar Cetelem Bank / BNP Paribas Personal Finance; Mellon International; Michael Page; Pay Vision; Paymint AG; PBZ Card d.o.o.; Piraeus Bank; Printec Bulgaria JSC; Swedbank; Tesco Poland; The National Bank Of Romania; Tieto; TSYS Card Tech Services Ltd; UniCredit Consumer Financing; United Bulgarian Bank A D;

Conference programme

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

Robert Kajic

Robert Kajic, International Business Development, Austria Card

9:10 The evolving payments regulatory landscape

Thaer Sabri

Thaer Sabri, Chief Executive, Electronic Money Association

• Implications of the new FATF recommendations
• The revision of the EU money laundering directive
• Review of the payment services directive

9:50 Turbulent times - how is the economic environment affecting CEE card markets?

Bianca Ionita

Bianca Ionita, Head of Cards Product Management, Credit Europe Bank (Romania) SA

• How the market has performed over the last 12 months
• Has growth been affected?
• Impact on innovation and the adoption of new ideas
• Future prospects

10:30 Gabriel Ghita presentation: MasterCard Mobile – Driving Mobile Remote Payments?

Gabriel Ghita

Gabriel Ghita, Business Development Manager, MasterCard

  • What is MasterCard Mobile
  • MasterCard’s remote payments strategy
  • Launch in Romania: mobilPay MasterCard Mobile
  • 10:50 Morning Coffee

    11:20 SEPA for cards – De Nederlandsche Bank’s vision and what it might mean for CEE

    • The European Cards Market
    • SEPA-monitor of the Dutch market
    • The functioning of iDEAL
    • Policy issues

    Michiel Van Doeveren

    Michiel Van Doeveren, Secretary of the National Forum on SEPA-Migration, De Nederlandsche Bank N V

    Mirjam Plooij

    Mirjam Plooij, Policy Adviser, Cash and Payment Systems, De Nederlandsche Bank N V

    12:00 Keynote Address – The synergy between cards, electronic benefit disbursement and postal administration

    Viorel  Motoroiu

    Viorel Motoroiu, Director of Sales, CN Posta Romana SA

    • Background and context
    • Identifying the synergies
    • Benefits of synergy
    • How this is applicable to other businesses

    12:40 Networking Lunch

    13:40 How cards have beaten consumer loans

    Mislav Blazic

    Mislav Blazic, President of the Management Board, PBZ Card

    • Introduction to the market in Croatia
    • Consumer finance products
    • Financing through cards vs. consumer loans
    • Instalment option as a key differentiator

    14:20 When cards go social – card products and social media

    Eleni Skoura

    Eleni Skoura, Director, Garanti Bank Romania

    • Who wants to become “facebook friends”?
    • How to get from indifference to “like” then “uber-like”
    • Content, content, content: do you want it shared?
    • A step too far?  Balance, balance, balance!

    15:00 Afternoon Tea

    15:30 Case study: Credit Europe’s launch of the first Master DDA debit display card

    Baris Cosan

    Baris Cosan, Project Manager, Credit Europe Bank (Romania) SA

    • Rationale behind the launch – why was this identified as a key product?
    • Specifications of the product package
    • How the product was implemented
    • Impact of the products on work flows
    • Where is the bank taking things from here?

    16:10 Merchant acquiring and its position in the banking product portfolio

    Sirus Zafar

    Sirus Zafar, Manager of Cards Operations, Komercni Banka

    • Trends in merchant acquiring business
    • What are common business models?
    • How important is merchant acquiring for banks?
    • Who are newcomers, what are their solutions?

    16:40 Chairman’s Closing Remarks and Close of Day One

    8:30 Registration & Coffee

    9:00 Chairman's Opening Remarks

    Erwin Petsch

    Erwin Petsch, Senior Card Consultant, Paymint AG

    9:10 Mobile payments in Romania

    Paul Stefan

    Paul Stefan, Expert, Financial Stability Department , The National Bank Of Romania

    • Role of the central bank
    • What are the risks/opportunities?
    • What is driving change?
    • Where are payments heading to next?

    9:50 New technologies in the payments industry

    Catalin  Cretu

    Catalin Cretu, Country Manager, Romania, Visa Europe

    • The adoption of contactless technology in Romania
    • Mobile payments in Romania
    • Merchant loyalty platforms
    • Visa’s electronic wallet (V.me)

    10:30 Loyalty and Reward Solutions - Building Stronger Relationships to Create Loyal Customers

    Cosmin  Vladimirescu

    Cosmin Vladimirescu , Country Manager Romania and Moldova, MasterCard

  • Background – Key features of the new economy
  • MasterCard Loyalty & Rewards Solutions – customizable solutions for the banks; how cardholders can earn more points
  • MRS  - Case study
  • 10:50 Morning Coffee

    11:20 Contactless Trends and Opportunities in Romania

    Bogdan  Ionescu

    Bogdan Ionescu, Project Manager, Banca Comerciala Romana (BCR)

  • Overview of the contactless market
  • Contactless opportunities
  • Contactless vs. remote payments
  • 12:00 Beyond loyalty – the future of data

    Doug West

    Doug West, SVP Consulting & Advisory Services , Visa Europe

    • Where is loyalty now?
    • The future of payments – new payment methods
    • How can we use data to facilitate the new world?

    12:40 Networking Lunch

    13:40 Case Study - Credit card sales activation - turning credit card sales "from zero to hero"

    Koen Maegherman

    Koen Maegherman, Country Manager, KBC Consumer Finance, Hungary, K & H Bank

    • 2011 experiences and results
    • 2012 activation and innovation
    • How ‘Lean’ can contribute to more sales

    14:20 Panel discussion: The future of payments in CEE

    • Advent of Chip and Pin
    • Impact of changing regulation
    • The changing customer
    • Where do the Banks fit in?

    Erwin Petsch

    Erwin Petsch, Senior Card Consultant, Paymint AG

    Radu Topliceanu

    Radu Topliceanu, Executive Director , Raiffeisen Bank SA

    Bianca Ionita

    Bianca Ionita, Head of Cards Product Management, Credit Europe Bank (Romania) SA

    Koen Maegherman

    Koen Maegherman, Country Manager, KBC Consumer Finance, Hungary, K & H Bank

    Sirus Zafar

    Sirus Zafar, Manager of Cards Operations, Komercni Banka

    Catalin  Cretu

    Catalin Cretu, Country Manager, Romania, Visa Europe

    Mislav Blazic

    Mislav Blazic, President of the Management Board, PBZ Card

    Gabriel Ghita

    Gabriel Ghita, Business Development Manager, MasterCard

    15:00 The adventure of debit (in the Romanian Market)

    Radu Topliceanu

    Radu Topliceanu, Executive Director , Raiffeisen Bank SA

    • The birth: necessary evil
    • The present: product or channel?
    • The future: hero or zero?

    15:40 Chairman’s Closing Remarks and Afternoon Tea

    Erwin Petsch

    Erwin Petsch, Senior Card Consultant, Paymint AG

    16:00 Close of Conference

    +

    FEATURED SPEAKERS

    Baris Cosan

    Baris Cosan

    Project Manager, Credit Europe Bank (Romania) SA

    Baris Cosan

    Project Manager, Credit Europe Bank (Romania) SA
    Baris Cosan

    Bianca Ionita

    Head of Cards Product Management, Credit Europe Bank (Romania) SA
    Bianca Ionita

    Bogdan Ionescu

    Project Manager, Banca Comerciala Romana (BCR)
    Bogdan  Ionescu

    Catalin Cretu

    Country Manager, Romania, Visa Europe
    Catalin  Cretu

    Cosmin Vladimirescu

    Country Manager Romania and Moldova, MasterCard
    Cosmin  Vladimirescu

    Doug West

    SVP Consulting & Advisory Services , Visa Europe
    Doug West

    Eleni Skoura

    Director, Garanti Bank Romania
    Eleni Skoura

    Erwin Petsch

    Senior Card Consultant, Paymint AG
    Erwin Petsch

    Gabriel Ghita

    Business Development Manager, MasterCard
    Gabriel Ghita

    Koen Maegherman

    Country Manager, KBC Consumer Finance, Hungary, K & H Bank
    Koen Maegherman

    Michiel Van Doeveren

    Secretary of the National Forum on SEPA-Migration, De Nederlandsche Bank N V
    Michiel Van Doeveren

    Mirjam Plooij

    Policy Adviser, Cash and Payment Systems, De Nederlandsche Bank N V
    Mirjam Plooij

    Mislav Blazic

    President of the Management Board, PBZ Card
    Mislav Blazic

    Paul Stefan

    Expert, Financial Stability Department , The National Bank Of Romania
    Paul Stefan

    Radu Topliceanu

    Executive Director , Raiffeisen Bank SA
    Radu Topliceanu

    Robert Kajic

    International Business Development, Austria Card
    Robert Kajic

    Sirus Zafar

    Manager of Cards Operations, Komercni Banka
    Sirus Zafar

    Thaer Sabri

    Chief Executive, Electronic Money Association
    Thaer Sabri

    Viorel Motoroiu

    Director of Sales, CN Posta Romana SA
    Viorel  Motoroiu

    Athenee Palace Hilton Bucharest Hotel

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    Bucharest 010292
    Romania

    Athenee Palace Hilton Bucharest Hotel

    HOTEL BOOKING FORM

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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