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Benefits of Attending · Identify the key innovations in developing ATM revenue sources · Protect yourself and your customer from ATM fraud by discussing crime issues and the solutions available · Exploit this superb opportunity to discuss the future of the ATM market with the key industry players · Discuss and evaluate the expanding global opportunities in the ATM market and how to exploit them · Improve ATM profitability by discussing development and deployment strategies

Conference programme

8:30 Registration and Coffee

9:00 Chairman's Opening Remarks

Richard Ambrose

Richard Ambrose, Manager, Technical and ATMs Card Services, APACS

9:10 THE FUTURE OF THE ATM MARKET

Diminic Hirsch

Diminic Hirsch, Managing Director, Retail Banking Research

  • ATM market saturation
  • Will the ATM maintain its current, strong position as a payment delivery channel
  • The expansion of services of available through ATM infrastructure – ticketing, stock market transactions
  • The pressure to surcharge
  • Developing new revenue sources
  • Adapting to ever changing technological advances

    The long term outlook?

  • 9:40 PROFITABILITY

    Mark Mills

    Mark Mills, Chief Executive Officer, Cardpoint

  • Why become an independent ATM deployer
  • Funding a start up independent ATM deployer
  • Bringing profitability to the fore
  • Maintaining profitability during growth
  • Existing the business
  • 10:20 EVALUATING THE OFF-PREMISES MARKET

    Michael McHale

    Michael McHale, ATM Operation Manager, Woolwich

  • An overview of the off-premises market in the UK
  • Market size for off-premises ATMs
  • Customer expectations and demands
  • How to evaluate revenue generated
  • Location strategies
  • 11:00 Morning Coffee

    11:20 DEPLOYING ATMS ACROSS THE ENTIRE VOLUME SPECTRUM

    Brad Fletcher

    Brad Fletcher, President, Moneytree

  • All ATM locations are different
  • All merchants have different motivations
  • Deploy an entire product line for maximum revenue
  • 12:00 THE INDEPENDENT DEPLOYER

    John Hardy

    John Hardy, Chief Executive Officer, Link Interchange Network

  • The governance role of the network
  • The role of the independent deployer within the network
  • Independent deployer models
  • Surcharging and interchange
  • Developments in the independent deployer market
  • 12:40 Lunch

    14:00 THE GLOBAL EXPANSION OF THE ATM

    Paul Stanley

    Paul Stanley, Chief Executive Officer, Moneybox Corporation

  • The indispensable ATM?
  • Netherlands – a Moneybox Corporation case study
  • Other countries with growing ATM potential
  • The future role of the ATM in the global market place?
  • 14:40 TRAVELEX GROUP

    Keith Richbell

    Keith Richbell, Managing Director, Travelex Currency Services, Travelex Group

  • Travelex Group’s global ATM operations
  • The move into the retail and high street ATM market
  • The importance of branding
  • Expansion of the Travelex network – plans and current developments
  • The use of strategic partnerships to gain market share
  • The future of the off-premises ATM
  • 15:20 Afternoon Tea

    15:40 THE TURKISH RETAIL MARKET

    Taner Ayhan

    Taner Ayhan, Executive Vice-President, Alternative Delivery Channels, Disbank

  • Where the Turkish market is
  • Lessons to be learnt from the Turkish market
  • Where the Turkish market is heading to
  • 16:20 ATM – AN EFFICIENT AND PROFITABLE DELIVERY CHANNEL IN DEVELOPING MARKETS

    Emil Videnovic

    Emil Videnovic, Jr Manager, Research & Development and Marketing Services, Monetary Sector, Postal Savings Bank of Yugoslavia

  • Building confidence in the banking sector
  • Introduction of a national card using Visa/MasterCard accepted terms
  • Education and customer training
  • Distancing ATMs away from the Post Offices and persuading convenience store owners and supermarket chains to install off premises ATMs – acceptance of the novelty
  • Co-operation and partnership amongst local financial institutions
  • Generating income from transactions
  • 17:00 Chairman's Closing Remarks and Close of Day One

    8:30 Re-registration and Coffee

    9:00 Chairman's Opening Remarks

    Seymour Fortescue

    Seymour Fortescue, Chief Executive, Banking Codes Standards Board

    9:10 POST OFFICE BANKING SERVICES

    Basil Larkins

    Basil Larkins, Executive Director, Strategic Alliances, Post Office

  • The impact of the government’s move to the Automated Credit Transfer in 2003
  • Opening a relatively untapped market
  • Convenience charging and small communities
  • The use and benefits of outsourcing
  • 9:40 ATM CRIME

    Alan Townsend, Chairman, ATM Security Working Group & Crime Prevention Co-ordinator

    Alan Townsend, Chairman, ATM Security Working Group & Crime Prevention Co-ordinator, , Metropolitan Police Service Flying Squad

  • ATM crime statistics and trends
  • Effects on business
  • Criminal business plan
  • ATM crime risks and reduction strategies
  • Industry and Police liaison
  • 10:20 NEW TECHNOLOGY IN ATMS

    Adèle Sohier Clarke

    Adèle Sohier Clarke, Product Manager, ATM/Acquiring, ABN AMRO

  • Payment services in the Netherlands
  • The role of cash and the role of ATMs as payment possibilities
  • ABN AMRO’s ATM product portfolio
  • 11:00 Morning Coffee

    11:20 ATM NETWORK AND MOBILE INDUSTRY LIASION

    Wojciech Wojciechowski

    Wojciech Wojciechowski, Deputy Director, Service Delivery Network Department, Bank Zachodni WBK

  • The new mobile phone top up facility project
  • The technology involved
  • What new services can be performed through this application
  • The success of the scheme so far
  • Other new technologies being implemented at Bank Zachodni WBK
  • 12:00 ADVANCED ATM TECHNOLOGY FOR 2002 AND BEYOND

    Michael Brown

    Michael Brown, Chairman and Chief Executive Officer, Euronet Worldwide

  • Browser-based ATM technology
  • Outsourcing advanced ATM technology
  • Single-source delivery across multiple platforms and ATM device types
  • Addressing various content server information at ATM (internet banking, CRM, one to one marketing and advertising)
  • Full complement of value added services such as bill pay, mobile phone top up and advertising
  • 12:40 Lunch

    13:40 THE ATM'S RIGHTFUL INHERITANCE

    Ralph Hasselgren

    Ralph Hasselgren, Strategic Director, i.design

  • ATMs ­ a better channel than the Internet or television?
  • Unifying a fragmented network.
  • Branding the channel.
  • ATM advertising ­ unlocking the revenue stream.
  • Building the digital high street.
  • 14:20 ATMS AND THE NEXT GENERATION

    Patrick Pettaway

    Patrick Pettaway, Director, Sales, Hanco ATM Systems

  • What the market will require in the future both from performance and look
  • Where is the next generation of ATMs coming from?
  • Are we expecting too much from the next generation of ATMs?
  • The change in the market, who is the buyer today and tomorrow?
  • What challenges we face in the future as an ISO, with changing equipment
  • 15:00 CONVENIENCE

    Andrew Martin

    Andrew Martin, Sales Director, Securicor Cash Machine

  • Why convenience is a key factor in developing the next generation of ATMs
  • What issues and expectations must be considered and met
  • The technological advancements that will facilitate these future trends
  • Future predictions for this consumer oriented industry
  • 15:40 Afternoon Tea

    16:00 ARE BANKS LOOSING CONTROL OF THE ATM CONSUMER

    Peter Jones

    Peter Jones, Managing Director, Payment Systems Europe

  • Review of traditional bank consumer proposition
  • Differences between “service” and “cash marketing” focus
  • Impact of new convenience propositions
  • Strategies banks can adopt to retail control
  • 16:40 DEVELOPING THE NEXT GENERATION OF ATMS

    Robert Feeney

    Robert Feeney, Managing Director, Robert Feeney Associates

  • Reduce the likelihood of user errors
  • Reduce transaction times
  • Improve security and privacy
  • Be equally usable by disabled and non-disabled users
  • Provide multi-channel user/machine communication
  • Provide a flexible, secure and user friendly customer verification process
  • 17:20 Chairman's Closing Remarks and Close of Conference

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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