Home
overview

Kiosks have been with us for the last twenty years and have recently been appearing in many new locations including the airport, railway station, bank and supermarket. Banks are now turning to kiosks, as a hybrid of the ATM, to improve customer service and increase profitability. As web technology develops the usage of web payphone kiosks throughout Europe is set to explode over the next few years. This conference aims to examine the next generation of kiosks and ATM’s, identifying and discussing the market forces which will drive the industries forward. Through a series of case studies and detailed presentations it will focus on new technological advances, emerging markets and discuss current revenue sources and opportunities to create new revenue streams.

Benefits of Attending
· Gain an overview of the kiosks’ market and key technologies
· Identify ways of raising the profile and usage of kiosks in retail banks
· Formulate good business cases and understand how to achieve a return on investment
· Learn how to influence the customer at point of sale
· Understand the changing potential of the ATM delivery channel
· Learn about new technologies and services for ATMs

A unique opportunity to learn from leading industry experts including:
Karl Shields, Head of Strategic Planning and Development, LINK Interchange Network
Guy Browes, Project Manager, Jobcentre Plus
Craig A Keefner, Executive Director, Kiosks.org Association
Andy Green, General Manager, Multimedia Kiosks, British Telecom
Sam Morris, B2C Manager, E Business, BP Oil UK
Gunnar Enroth, Strategic Development Director, BANQIT
Roger Bracken, EMEA FSD Self Service VP WCS, NCR Financial Solutions Division
Guy Wolfenden, Market Development Manager, Cityspace

“This conference served to bring me up to speed with the current status of the kiosk market” Stuart Miller, Account Director, Wincor Nixdorf – previous delegate at Kiosks 2002

Conference programme

8:30 Registration and Coffee

9:00 Chairman's Opening Remarks

Craig A. Keefner

Craig A. Keefner, Executive Director, Kiosks.org Association

9:10 ATM NETWORKS

Karl Shields

Karl Shields, Head of Strategic Planning and Development, LINK Interchange Network

  • UK ATM network developments
  • Challenges for the future
  • Cost efficiency of the UK ATMs
  • Re-engineering the ATM value chain
  • 9:40 CHANGING POTENTIAL OF THE ATM DELIVERY CHANNEL

    Gunnar Enroth

    Gunnar Enroth, Strategic Development Director, BANQIT

  • New ATM applications?
  • Web-enabled advanced technology for ATMs?
  • Self-service vs direct-service
  • Future direction for the ATM delivery channel
  • Cost justification
  • 10:20 BUSINESS DYNAMICS

    Derek Hough

    Derek Hough, Director, Services Marketing EMEA, NCR Financial Solutions Division

  • The self service channel today
  • Issues, business drivers, regulatory requirements
  • Alternative approaches to service improvements
  • 11:00 Morning Coffee

    11:20 SELF-SERVICE MARKETS

    Craig A. Keefner

    Craig A. Keefner, Executive Director, Kiosks.org Association

  • Overview of kiosk markets and technology
  • Overview of ATM application
  • The unbanked market
  • What about POS?
  • The merging of all
  • 12:00 THE KIOSK INDUSTRY IN 2003 – THINGS ARE LOOKING UP

    Frances Mendelsohn

    Frances Mendelsohn, President, Summit Research Associates

  • Major industry sectors – communications and retail
  • Web payphones – BT at the forefront
  • Exciting projects - loyalty programmes, photography, self-checkout
  • Remaining hurdles to overcome - staff acceptance, maintenance
  • What’s on the horizon?
  • 12:40 Lunch

    14:00 RAISING THE PROFILE OF KIOSKS IN RETAIL BANKING

    Steve Lanaway

    Steve Lanaway, Director of Retail Payment Solutions, LogicaCMG

    14:40 NEW LOCATIONS FOR ATM DEPLOYMENT

    Nigel Mills

    Nigel Mills, Sales Director, Cardpoint

  • Increasing the market for ATM use
  • Funding for more ATM locations
  • Partnerships with the financial institutions
  • Monitoring and maintaining ISO ATMs
  • Criteria for a successful ISO network
  • Obstacles to launching new ATM locations
  • 15:20 MANAGING BANK ATM

    Peter Jones

    Peter Jones, Managing Director, Payment Systems Europe

  • Organisational structures to succeed
  • Product development, marketing, sales optimisation
  • Meeting the requirements of internal and external customers
  • Building a profitable portfolio and P&L
  • 16:00 Chairman’s Closing Remarks followed by Afternoon Tea
    Close of Day One

    9:00 Chairman's Opening Remarks

    Frances Mendelsohn

    Frances Mendelsohn, President, Summit Research Associates

    9:10 DEVELOPING THE NEXT GENERATION OF KIOSKS

    Andrew Wood

    Andrew Wood, Vice President, Business Development, Marconi Interactive Services

  • An overview of self service kiosk operations
  • Maximising revenue potential
  • Kiosk distribution strategy
  • Introducing new kiosk services
  • Keeping the customer informed
  • 10:20 MODERNISING THE PAY PHONE

    Andrew Green

    Andrew Green, General Manager Multimedia Kiosks, British Telecom

  • Drivers behind the modernisation programme
  • Definition of a multi-phone and benefits over the traditional payphone
  • Selecting the right kiosk design
  • Competing with mobile phone and WAP technology
  • Trial of multimedia kiosks
  • Customer response and acceptance of new kiosks
  • 11:00 Morning Coffee

    11:20 KIOSKS IN JOBCENTRE PLUS

    Guy Browes

    Guy Browes, Project Manager, Jobcentre Plus

  • Overview of kiosk programme
  • Why use kiosks?
  • Piloting new kiosk programmes
  • Impact on job applicants
  • Feedback and success of scheme
  • 12:00 FUTURE OF THE ATM MARKET

    Dominic Hirsch

    Dominic Hirsch, Managing Director, Retail Banking Research

  • European market update
  • The top 100 ATM deployers in Western Europe
  • Global market update
  • Drivers of change
  • ATM forecasts to 2007
  • Surcharging and interchange fees
  • 12:40 Lunch

    14:00 NEW ATM SERVICES

    David Sutcliffe

    David Sutcliffe, International EFT Product Manager, eFunds

  • New technologies and ATM programmes
  • Defining business objectives
  • Formulating a good business case and return on investment
  • Implementing new ATM services
  • Delivering new ATM technology without alienating the customer
  • 14:40 NEW TECHNOLOGIES FOR ATMS

    Nigel Constable

    Nigel Constable, Group Technology Director, Moneybox

  • New transaction types
  • Exploiting Internet technology
  • Enhanced security and deployment management
  • Preventative maintenance software
  • Multi vendor software – myth or reality?
  • 15:20 Afternoon Tea

    15:40 LEVERAGING CHIP MIGRATION FOR ATMS AND KIOSKS

    Waqar Qureshi

    Waqar Qureshi, Vice President Chip Marketing, Visa International EU

    16:20 SMART CARDS AND SMARTER KIOSKS

    David Birch

    David Birch, Director, Consult Hyperion

  • The key benefits: security and authentication
  • Where are we: a snapshot of the market and technology
  • The key trends worldwide and their potential impact in the UK
  • Why businesses will change: the shift from attended to unattended service
  • 17:00 Chairman’s Closing Remarks and Close Of Conference

    +

    The Hatton, at etc. venues

    51/53 Hatton Garden
    London EC1N 8HN
    United Kingdom

    The Hatton, at etc. venues

    HOTEL BOOKING FORM

    Title

    SubTitle
    speaker image

    Content


    Title


    Description

    Download


    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

    Event Title

    Headline

    Text
    Read More

    I would like to speak at an event

    I would like to attend an event

    I would like to sponsor/exhibit at an event

    SIGN UP OR LOGIN

    Sign up
    Forgotten Password?

    Contact SMi GROUP LTD

    UK Office
    Opening Hours: 9.00 - 17.30 (local time)
    SMi Group Ltd, 1 Westminster Bridge Road, London, SE1 7XW, United Kingdom
    Tel: +44 (0) 20 7827 6000 Fax: +44 (0) 20 7827 6001
    Website: http://www.smi-online.co.uk Email: events@smi-online.co.uk
    Registered in England No: 3779287 VAT No: GB 976 2951 71




    Forgotten Password

    Please enter the email address you registered with. We will email you a new password.