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This conference will give a key insight into the current and future ATM marketplace and the factors influencing it. It will examine all aspects of the industry - the user, service and support providers and the main companies operating in the industry, allowing the implementation of strategic initiatives to maximise revenue generation and to reduce costs.

The conference shall also identify and discuss the market forces which will drive the ATM industry forward including means of generating additional revenue with ATMs, including advertising and product sales.

The conference will have an international perspective in order to give the audience a real sense of the Global ATMs industry.

BENEFITS OF ATTENDING :
· Understand the key trends and the advances that will drive the future of the self-service channel
· Learn about the latest regulation changes within the ATM industry
· Be informed where in the world ATMs are being used innovatively
· Discover the interrelation between the consumer, business and technology that underpins successful channel developments
· Keep abreast of the technological advances and see how they might impact ATMs and self-service
· Gain an insight into the industry’s concerns over ATM fees

A unique opportunity to learn from leading industry experts including:
Adele Sohier Clarke, Channel Manager ATMs, ABN AMRO
Graham Mott, Head of ATM Business and Strategy, Abbey
Mark Grossi, Chief Technology Officer, NCR
Martin Lewis, Manager ATMs, APACS
Geoff Worsdell & Guy Wicker, Detective Constables, Dedicated Cheque and Plastic Crime Unit, Metropolitan Police Service
Andy Green, General Manager, Multimedia Kiosks, British Telecom
Dominic Hirsch, Managing Director, Retail Banking Research
Seymour Fortescue, Chief Executive, The Banking Code Standards Board
Jonathan Lewis, Head of ATM Strategy, Link Interchange Network
Nigel Constable, Group Technology Director, Moneybox
Craig A Keefner, Software Manager, Kiosk Information Systems
Adeyinka Adeyemi, Managing Director, Intermarc Consulting

“Varied and interesting”
David Anderton, Project Manager, RBBS – Direct Channel (Halifax)

This conference is currently in production. A full overview and programme will be available on-line shortly, in the mean-time, if you require further information, please call us on +44 (0) 870 9090 711. Alternatively, you can fill in our Feedback Form and we will be happy to call you.

If you are interested in speaking at this conference, please call +44 (0) 207 827 6000.

Conference programme

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

Seymour Fortescue

Seymour Fortescue, Chief Executive, Banking Code Standards Board

9:10 CONSUMER TRENDS AND TECHNOLOGIES

Mark Grossi

Mark Grossi, Chief Technology Officer, NCR

  • Business/consumer/technology/trends
  • Consumer adoption – keys to success
  • Card replacement
    • Biometrics
    • PDAs
    • Radio Frequency Identifier
  • Human computer interface
    • Humanisation of the interface
    • Dislocation of the interface
    • Avatars
  • New transactions
    • Virtual value media
  • 9:40 OFF SITE ATMS IN WESTERN EUROPE

    Dominic Hirsch

    Dominic Hirsch, Managing Director, Retail Banking Research

  • Overview of the off-site ATM market in Western Europe
  • Market size and growth
  • Latest news and trends
  • Country characteristics
  • Surcharging vs interchange fees
  • 10:20 THE UK ATM NETWORK

    Jonathan Lewis

    Jonathan Lewis, Head of ATM Strategy, Link Interchange Network

  • UK ATM network issues and opportunities
  • Driving out inefficiency
  • The ATM - a marketing tool or commodity?
  • Creating UK ATM
  • 11:00 Morning Coffee

    11:20 MOVING FORWARD

    Graham Mott

    Graham Mott, Head of ATM Business and Strategy, Abbey

  • Business environment in the UK
  • Internal understanding and buy in
  • Winning over internal stakeholders
  • Delivering what the customer wants
  • What changes need implementing
  • Potential pitfalls and associated costs
  • Benefits to single ownership
  • 12:00 CHANGING POTENTIAL OF THE ATM DELIVERY CHANNEL

    Gunnar Enroth

    Gunnar Enroth, Strategic Development Director, BANQIT

  • Information services: self-service Vs direct service
  • Cash handling: core or commodity business
  • Cash in circulation: infrastructure?
  • Cost justification
  • 12:40 Networking Lunch

    13:40 NEW LOCATIONS FOR ATM DEPLOYMENT

    Andrew Martin

    Andrew Martin, Business Development Director, Cardpoint

  • Increasing the market for ATM use
  • Funding for more ATM locations
  • Partnerships with the financial institutions
  • Monitoring and maintaining ISO ATMs
  • Criteria for a successful ISO network
  • Obstacles to launching new ATM locations
  • 14:40 MANAGING ATM PROFITABILITY

    Tom Meurer

    Tom Meurer, President and CEO, e-ClassicSystems

  • Transaction mix and volume analysis
  • Income and expense categories
  • Fixed and variable costs
  • Calculating the cost of cash
  • Allocating costs to a group of ATMs
  • One time costs
  • Depreciating assets
  • Analysing trends and taking action
  • 15:20 MANAGING BANK ATMS

    Helen Bradley

    Helen Bradley, Business Development Director, Infocash

  • Partnering with financial institutions
  • Outsourcing – networks & services
  • Improving profitability & managing costs
  • Growing your brand presence
  • Adding value – delivering financial service products
  • 16:00 Chairman’s Closing Remarks and Close of Day One

    8:30 Re-registration & Coffee

    9:00 Chairman's Opening Remarks

    Frances Mendelsohn

    Frances Mendelsohn, President, Summit Research Associates

    9:10 EUROPE’S SEARCH FOR THE OPTIMUM ATM CARD PROCESSING MODEL

    Peter Jones

    Peter Jones, Managing Director, Payment Systems Europe

  • History of Europe’s processing model
  • Europe vs Anglo Saxon
  • Alternative processing strategies
  • PDAs
  • Radio Frequency Identifier
  • Winners and losers
  • 9:40 HOW TO DEPLOY “CONVENIENCE” ATMs PROFITABLY

    Terry Turner

    Terry Turner, Deputy Chairman, Hanco ATM Systems

  • Getting the business model right
  • Siting the ATM profitably
  • The opportunities and the risks
  • 10:20 NEW TECHNOLOGIES FOR ATMS

    Nigel Constable

    Nigel Constable, Group Technology Director, Moneybox

  • Open software platforms
  • Support for the UK Chip & Pin programme
  • Logical security developments
  • The broadband ATM
  • 11:00 Morning Coffee

    11:20 ATM CRIME

    Martin Lewis

    Martin Lewis, Manager ATMs, APACS

  • Current UK situation
  • Industry preventative measures
  • The future of ATM crime
  • Case studies from the Dedicated Cheque and Plastic Crime Unit
  • An overview of closed and on-going investigations into ATM crime
  • Examples of police CCTV footage
  • 12:00 AWARD WINNING KIOSK SOLUTIONS FROM A GLOBAL SUPPLIER

    Andrew Wood

    Andrew Wood, Vice President, Business Development, Marconi Interactive Services

  • Kiosk solutions
  • Kiosk technology for Financial Services
  • Kiosk R.O.I in the Financial Services Sector
  • The components of a full solution
  • 12:40 Networking Lunch

    14:00 MAJOR KIOSK INITIATIVES – WHAT’S HOT? WHAT’S NOT?

    Frances D Mendelsohn

    Frances D Mendelsohn, President, Summit Research Associates

  • Leading industry sectors – retail, transportation and government
  • What happened to Web Payphones?
  • Growth areas – digital photography, airline check in, self- checkout, human resources
  • Remaining hurdles to overcome – hardware reliability, security, staff acceptance
  • Predictions – industry consolidation, consumer acceptance, pricing
  • 14:40 TRENDS IN SELF-SERVICE KIOSK MARKETS

    Craig A Keefner

    Craig A Keefner, Software Manager, Kiosk Information Systems

  • Market sizing and players
  • Conventional markets
    • Retail
    • HR
    • Hospitality
    • Travel
    • Government Service
  • Emerging markets
    • Security
    • Entertainment
    • Financial Service
    • Gaming
  • Conclusions
  • 15:20 Chairman's Closing Remarks and Close of Conference

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