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This conference will give a key insight into the current and future ATM marketplace and the factors influencing it. It will examine all aspects of the industry - the user, service and support providers and the main companies operating in the industry, allowing the implementation of strategic initiatives to maximise revenue generation and to reduce costs.

The conference shall also identify and discuss the market forces which will drive the ATM industry forward including means of generating additional revenue with ATMs, including advertising and product sales.

The conference will have an international perspective in order to give the audience a real sense of the Global ATMs industry.


Reasons to attend:

  • Keep up to date with developments in the ATM market
  • Learn about the latest regulation changes within the ATM industry
  • Be informed where in the world ATMs are being used in an innovative way 
  • Discover the changing potential of the ATM delivery channel
  • Determine where the new threats and opportunities within the industry lie
  • Gain an insight into the industry’s concerns over ATM fees

Conference programme

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

Steve Hensley

Steve Hensley, Vice President Sales & Marketing, KAL

9:10 CURRENT ATM LANDSCAPE

Martin Lewis

Martin Lewis, Manager ATMs, APACS

  • Transactional values and volumes
  • Ownership of machines
  • ATM density and geographic distribution
  • 9:50 THE FUTURE OF ATMs IN THE UK

    Jonathan Lewis

    Jonathan Lewis, Head of ATM Strategy, LINK Interchange Network

  • What is a reasonable distance to have to travel to get cash?
  • What are the access channels?
  • What is the role of the UK ATM network, the banks, building societies and independent deployers?
  • Where are cash access places located, who decides and what are the decision factors?
  • To chargeor not to charge - that is the question
  • 10:30 Morning Coffee

    11:00 THE GLOBAL ATM MARKET

    Tom Hutchings

    Tom Hutchings, Senior Researcher, Retail Banking Research

  • Overview of global ATM deployment
  • Key factors driving and inhibiting ATM growth
  • The market for automated deposit: notes and cheques
  • Summary of current trends
  • Forecasts of ATM installations and shipments to 2009
  • 11:40 ATM OPERATIONS – INSOURCE OR OUTSOURCE?

    Nigel Constable

    Nigel Constable, Service Delivery Director, Moneybox Corporation

  • Service delivery dynamics in the industry
  • Core competencies
  • What can be insourced?
  • What is best outsourced?
  • Factors in choosing service partners
  • Moneybox experience of increased vertical integration
  • 12:20 Networking Lunch

    13:50 OUTSOURCING THE ATM

    Peter Jones

    Peter Jones, Managing Director, Payment Systems Europe

  • The current economic environment
  • Outsourcing as a solution
  • Growth in the market
  • Providers – the need to understand each market
  • Future predictions
  • 14:30 ATMS & ADVERTISING

    Jack Vincent

    Jack Vincent, Head of Media Sales, ATM:ad

  • How does it work?
  • How ATMs can better target than other forms of media
  • Meeting advertisers expectations
  • One-to-one marketing the economical way
  • Internal or external advertising?
  • Future developments
  • 15:10 Afternoon Tea

    15:40 ATM CRIME

  • Current UK situation
  • Forms of ATM crime
  • Crime patterns
  • Current action
  • Possible further action
  • Steven Philippsohn

    Steven Philippsohn, Senior Partner, Philippsohn Crawfords Berwald

    16:20 AN ALTERNATIVE APPROACH TO PROFITABILITY AT THE ATM

    David Oates

    David Oates, Business Manager - Financial Services, Mosaic Software

  • The static UK market
  • Making a business case for new services at the ATM
  • Proven success - where it works
  • What needs to change?
  • Leverage the opportunity - make it happen!
  • 17:00 Chairman’s Closing Remarks and Close of Day One

    8:30 Registration & Coffee

    9:00 Chairman's Opening Remarks

    9:10 THE KIOSK MARKET

    Wyn Griffin

    Wyn Griffin, Head of Payment Services, BT

  • Kiosk industry overview
  • Major development areas
  • Initiatives that will have the greatest impact
  • Development of activity on a global scale
  • Predictions for the future
  • 9:50 WINDOW ON THE FUTURE

    Mark Grossi

    Mark Grossi, Chief Technology Officer, NCR

  • Innovation process
  • Technology to support business needs
  • Consumer trends
  • Areas of technology focus
  • Examples of technology pullthru in ATM business
  • What’s next for self service
  • 10:30 Morning Coffee

    11:00 FUTURE DEVELOPMENTS IN SELF-SERVICE BANKING

    Scott Anderson

    Scott Anderson, Director of Business Development and Client Services, Phoenix Interactive Design

  • Consumer, technology and business trends
  • CRM technology – how can it help?
  • Consumer adoption – how to succeed
  • New ideas
  • 11:40 NATIONWIDE DEPLOYS KALIGNITE: A CASE STUDY

    Matthew Wood

    Matthew Wood, Marketing Manager, KAL

  • Multi-vendor ATM software is strategic for Nationwide
  • New features including advertising, enhanced security, virus checking, software distribution, Windows policy, remote management
  • Industry standard technology with XFS Device Management, ‘Plug and play’ financial hardware, and enhanced diagnostics and support services
  • Single software platform for managing devices on multiple channels - ATM, FAST, Kiosk, Branch teller
  • Seamlessly mixing NDC with web services
  • 12:20 Networking Lunch

    13:50 TRENDS IN THE KIOSK MARKET

    Denis Madden

    Denis Madden, Business Development Manager, Unattended Payments, Trintech

  • Drivers of change
  • Key markets at present
  • Design considerations for kiosk providers
  • Opportunity for kiosk operators
  • Solving the bank certification problem
  • 14:30 CARD MARKETS IN EUROPE

    Fflur Roberts

    Fflur Roberts, Head of Financial Cards Research, Euromonitor International

  • An overview of the market: 1999-2004
  • Key trends within the card market
  • An East-West divide?
  • Forecasts for the future: 2004-2009
  • 15:10 Afternoon Tea

    15:40 THE SUPPLIERS’ VIEW – OUTSOURCING THE SELF SERVICE CHANNEL

    John Ennis

    John Ennis, Director of Banking, Wincor Nixdorf

  • Creating an ATM operational utility service
  • The business case and benefits
  • Growth in the UK market
  • Future services that an outsource self service operation facilitates (advertising etc)
  • 16:20 MANAGING THE MIGRATION TO OPEN STANDARDS

    Martin Macmillan

    Martin Macmillan, CEO, Level Four Software

  • Drivers for change: XFS/IFX
  • Lessons learnt from the early adopters
  • Changing landscape for hardware and software providers
  • How to maximise the opportunity for ATM network owners
  • 17:00 Chairman’s Closing Remarks and Close of Day One

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    United Kingdom

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