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SMi's 'Self Service: ATM's and Kiosks' will give insight into the current and future ATM marketplace and the factors influencing it. It will examine all aspects of the industry - the user, service and support providers and the main companies operating in the industry, allowing the implementation of strategic initiatives to maximise revenue generation and to reduce costs.

The conference shall also identify and discuss the market forces which will drive the ATM industry forward including means of generating additional revenue with ATMs, including advertising and product sales. The conference will have an international perspective in order to give the audience a real sense of the Global ATMs industry.

Confirmed speakers include...
Ian Kerr, Manager of Management Information, Policy Division, APACS
Chris Herbert, Associate, Retail Banking Research
Graham Mott, Head of External Relations, Card Scheme, Link
John Cameron, Manager & Senior Consultant, NCR Financial Solutions Group
Andrew Martin, CEO - Europe, Cardpoint GmbH
John Ennis, Director of Banking, Wincor Nixdorf
Mike Smith, Group Director of Marketing & Strategy, International Currency Exchange Group Plc
Steven Philippsohn, Head of Fraud Litigation, Phillipsohn Crawfords Berwald
Martin Macmillan, Business Development Director, Level Four Software
Chris Sutton, General Manager, Asahi Seiko Europe
Anthony Pickup, Consultant, Consult Hyperion
Ana Stewart, Managing Director, i-design
Andy Egan, Chief Executive, Felix Corporation Ltd
Matthew Garratt, Head of ATM & WiFi Payphones, BT Multimedia Solutions - BT Retail Enterprises

Conference programme

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

9:10 ATM MARKET OUTLOOK 2007

Ian  Kerr

Ian Kerr , Manager, Management Information, APACS

9:50 LINK SEPA AND EUROPE

Graham Mott

Graham Mott, Head of External Relations, Card Scheme, LINK Interchange Network

  • UK developments
  • Managing an independent ATM market
  • Effects of regulation and deregulation
  • SEPA options and developments
  • Developments with EAPS
  • Potential customer impacts
  • Future of SEPA
  • 10:30 Morning Coffee

    11:00 ATM'S IN A GLOBAL CONTEXT

    Chris Herbert

    Chris Herbert, Associate, Retail Banking Research

  • Key current trends
  • Country specific charateristics
  • Major growth sectors
  • Future market outlook
  • 11:40 COMBATING AND TARGETING FRAUD

    Steven Phillippsohn

    Steven Phillippsohn, Senior Partner, Philippsohn Crawfords Berwald

  • Current situation in the UK
  • New challenges facing ATM security
  • ATM's and other POS
  • 'Skimming' - what is being done to fight this crime?
  • Future solutions
  • 12:20 Networking Lunch

    13:50 THE FUTURE OF OUTSOURCING

    John Ennis

    John Ennis, Director of Banking, Wincor Nixdorf

  • Benefits and problems
  • Providers
  • Where has outsourcing worked?
  • Developments in the UK market
  • Predictions for the future
  • 14:30 THE VARYING OPERATING MODELS FOR EUROPEAN INDEPENDENT ATM NETWORKS

    Andrew Martin

    Andrew Martin, CEO - Europe, Cardpoint Gmbh

  • Differing operating models around  Europe
  • Differing service models
  • How to extract maximum value from the ATM
  • 15:10 Afternoon Tea

    15:40 ATM MARKETING AND ADVERTISING

    Ana Stewart

    Ana Stewart, Managing Director, i-design

  • What makes an effective ATM advert?
  • New technology developments
  • How can ATMs best target potential customers?
  • Adverts targeting crime
  • 16:20 OPTIMISATION OF BANK SELF SERVICE

    John Cameron

    John Cameron, Manager & Senior Consultant, NCR Financial Solutions Group Ltd

  • Customer teller behaviour and transactions
  • Customer behaviour to inform self service decisions
  • Global perspective
  • Quantifying self service branch effects on service, capacity and cost
  • Hope is not a method
  • Making it happen and you get what you measure
  • 17:00 Chairman’s Closing Remarks and Close of Day One

    8:30 Registration & Coffee

    9:00 Chairman's Opening Remarks

    9:10 LAUNCHING FOREIGN CURRENCY DISPENSING ATMs AND DYNAMIC CURRENCY CONVERSION IN THE UK MARKET

    Mike Smith

    Mike Smith, Group Director of Marketing & Strategy, ICE

  • Background to the currency market
  • Challenges in delivering the project
  • How the schemes are involved
  • The commercial opportunities
  • 9:50 DEVELOPMENTS IN THE EUROPEAN KIOSK MARKET

    Andy Egan

    Andy Egan, Chief Executive, Felix Corporation Ltd

  • Why has progress in Europe been slower than elsewhere?
  • Areas of growth for 2007
  • Consumer trends
  • UK focus
  • 10:30 Morning Coffee

    11:00 THE TECHNOLOGY ROAD MAP FOR RETAIL PAYMENTS

    Anthony Pickup

    Anthony Pickup, Consultant, Consult Hyperion

  • Building up a long term picture to understand technology trends
  • Likely evolution in smart cards, mobile phones, biometrics and other technologies that will impact payments
  • What changes will this evolution cause in payment and service providers?
  • How will these changes impact the unattended point of service and payment?
  • 11:40 CASE STUDY- BT KIOSKS

    Matthew Garratt

    Matthew Garratt, Head of ATM & WiFi Payphones, BT Multimedia Solutions - BT Retail Enterprises

    12:20 Networking Lunch

    13:50 IS CASH STILL RELEVENT TO KIOSKS?

  • Continued cash usage in society
  • How is a cash kiosk constructed?
  • Advantages and disadvantages of including cash in a kiosk project
  • Case study - Cash kiosk trial in Burger King in the UK
  • Christopher Sutton

    Christopher Sutton, General Manager, Asahi Seiko

    Chris Evans

    Chris Evans, General Manager, Self Service Kiosks Ltd

    14:30 COMPARING AND CONTRASTING ATMS & KIOSKS

    Terry Turner

    Terry Turner, Director, Atlas Retail Solutions

  • The characteristics of the ATM/Kiosk markets in particular:
  • Customer preference for 'Cash & Dash' versus 'Linger Longer'
  • Single or multi function?
  • Keys to success in implementing an ATM or Kiosk programnme
  • 15:10 Afternoon Tea

    15:40 EMERGING TECHNOLOGIES IN ATM SOFTWARE

    Martin Macmillan

    Martin Macmillan, Business Development Director, Level Four Software

  • How to maximise your investment from migration to Windows
  • Changing ATM functionality aspirations
  • Delivering value through employing a holistic approach
  • 16:20 Chairman’s Closing Remarks and Close of Conference

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    London EC1N 8HN
    United Kingdom

    The Hatton, at etc. venues

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