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REGISTER FOR THIS EVENT AND RECEIVE A 2nd PLACE FOR JUST £100!
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New for this year, SMi's annual conference 'Self Service: ATMs & Kiosks' has been extensively revamped to focus on leading bank case studies. The exceptional speaker line up, including five bank innovators, will demonstrate the application of the latest developments in ATMs & Kiosks and provide more insight into the role of self service as part of an overall banking strategy.
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With both UK and international case studies delegates will hear practical presentations on the importance of self service in achieving profitable growth. 

If you want to gain a truly global perspective on this industry then this is your chance. With all the market leaders gathered in one room you will have the opportunity to find out what is going on behind the scenes.

 
Confirmed speakers include...
  • John Warren, Manager Self Service, Barclays
  • Deniz Güven, Manager, Channel Management, Garanti Bank
  • Adrian Roberts, Senior Manager, Retail Distribution, Nationwide
  • Laura Urquizu Barasoain, Organization and Technology Director, Caja Navarra
  • Daniel Dawson, Researcher, Retail Banking Research
  • Graham Mott, Head of External Relations, Card Scheme, Link
  • John Cameron, Manager & Senior Consultant, NCR Financial Solutions Group
  • YngveSvensson, Managing Director, SCAN COIN Europe
  • David Birch, Consultant, Consult Hyperion
  • David Cavell, Advisor to the Financial Services Industry
  • Peter Jones, Managing Director, Payment Services Europe
  • William R M Long, Counsel, Sidley Austin LLP
  • John Milliken, Managing Director, MONILINK

 
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Why should you attend?
  • Hear real life case studies from banks
  • Understand the latest self service technology
  • Examine the issues facing the industry
  • Meet your peers to share knowledge and ideas
.Who should attend?
  • Banks
  • Building Societies
  • Retailers
  • ATM Providers
  • Technology Providers
  • Kiosk Providers
  • and anyone else interested in self service

Conference programme

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

David Cavell

David Cavell, Freelance Advisor, Advisor to the Financial Services Industry

9:10 A journey in self-service

John Warren

John Warren, Manager, Self Service and Online Banking, Barclays

  • Explaining the evolution of self service in branches
  • Considering added value services
  • Outlining the possibilities with kiosks
  • 9:50 ATM's as an alternative "banking channel"

    Deniz Güven

    Deniz Güven, Manager of Channel Management Unit, Garanti Bank

  • Potential of ATM's to serve mass customer base
  • Potential to serve unbanked and non customers
  • ATM as an efficient up sales channel
  • Generating fee revenue from ATM's
  • 10:30 Morning Coffee

    11:00 European ATM Crime - threats and responses

    Graham Mott

    Graham Mott, Head of External Relations, Card Scheme, LINK Interchange Network

  •               European incident volumes
  •               Types of attack
  •               Responses and recommendations
  • 11:40 ATMs in Europe - A Market Update

    Daniel Dawson

    Daniel Dawson, Researcher, Retail Banking Research

  • ATM market size and growth
  • Latest location trends
  • Functionality update
  • ATM software news
  • Outsourcing of CIT, service and maintenance
  • 12:20 Networking Lunch

    13:20 How to optimise branches with self service

    John Cameron

    John Cameron, Senior Consultant & Manager, NCR

  • "You need to know where you are in order to go somewhere else"
  • Benchmarking to understand where you are
  • Understand customer branch behaviour
  • What's new
  • Making it work
  • 14:00 Caja Navarra Case Study - Using self-service anywhere for civic banking:

    Laura Urquizu Barasoain

    Laura Urquizu Barasoain, Deputy Assistant Director General, Caja Navarra

  • Online banking: an alternative banking, more than simple transactions
  • Mobile banking: the future that is present by now
  • ATM: using them to get loans. New functionalities
  • 14:40 The impact of the PSD on ATMs, self service and retail banking

    William Long

    William Long, Counsel, Sidley Austin LLP

  • Relevance of the PSD on ATMs and payment providers
  • Licensing of Payment Institutions under the PSD
  • New Customer Disclosure Requirements under the PSD
  • New Rights and Liability Obligations on Payment Providers and Users under the PSD
  • 15:20 Chairman’s Closing Remarks

    9:00 Registration & Coffee

    9:30 Chairman's Opening Remarks

    Adrian Roberts

    Adrian Roberts, Senior Mananger, Retail Distribution, Nationwide Building Society

    9:40 Mobile banking and payments - The ATM of the digital high street

    John Milliken

    John Milliken, Managing Director, MONILINK

  • Leveraging the ATM switch - how this can be utilised to create a secure and highly efficient digital service
  • How the future of payments will develop - will future technology eventually make cash redundant?
  • NFC - is a contactless world inevitable? - will we ever be completely contact and ticket free?
  • International remittances without the middle man - how individuals can create, track and control
  • Mobile banking - Enabling the transparency of cash in an increasing electronic society
  • The role of mobile as a key self-service channel
  • 10:20 Case Study – Self service in the National Bank of Greece

    Michael Ondrias

    Michael Ondrias, System Analyst, National Bank of Greece SA

  • ATM fraud (incidents and solutions)
  • ATM added value transactions (top-up, on line deposits etc.)
  • ATM EMV upgrade
  • Outlining the development of a new network of payments in NBG that is called APS (Automated Payment Systems)
  • 11:00 Morning Coffee

    11:30 THE EUROZONE IS LOSING THE WAR ON CASH

    Peter Jones

    Peter Jones, Managing Director, Payment Systems Europe

    12:10 Use of ATMs for advertising

    Adrian Roberts

    Adrian Roberts, Senior Mananger, Retail Distribution, Nationwide Building Society

  • Setting the scene: Our ATM Footprint
  • ATM advertising in branch environments
  • ATM advertising in remote locations
  • Outlining the results of ATM advertising
  • What are the next steps
  • 12:50 Networking Lunch

    13:50 How long has cash got?

    David Birch

    David Birch, Director, Consult Hyperion

  • What are the actual trends around cash use?
  • Will the high social costs of cash begin to influence policy?
  • Could public attitudes on cash change and if so, how?
  • What scenarios might on the horizon?
  • 14:30 Self Service CDS (Cash Deposit Systems) for bank branches

    Yngve  Svensson

    Yngve Svensson, Managing Director, ScanCoin

  • Cash Deposit - The Missing Link in Self Service 
  • Increased and Extended Customer Service
  • Use Branch Staff More Profitably 
  • How to Calculate ROI 
  • 15:10 Chairman’s Closing Remarks and Close of Conference followed by afternoon tea

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    Copthorne Tara Hotel

    Scarsdale Place
    Kensington
    London W8 5SR
    United Kingdom

    Copthorne Tara Hotel

    The Copthorne Tara Hotel London Kensington is an elegant contemporary four-star hotel in prestigious Kensington, located just a two minutes walk from High Street Kensington underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments. Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax with a delicious drink at West8 Cocktail Lounge & Bar.

    The Copthorne Tara Hotel boasts 745 square meters of flexible meeting space, consisting of the Shannon Suite and the Liffey Suite, ideal for hosting conferences, weddings and social events. Facilities include access to the business centre 24 hours a day, fully equipped fitness room, gift shop, theatre desk and Bureau de Change. With ample onsite parking outside the London congestion charge zone and excellent transport links via Heathrow Airport, the hotel is the perfect location for business or leisure stays. The hotel is within close proximity to the shops of High Street Kensington, Knightsbridge and Westfield London, Olympia Conference Centre, Royal Albert Hall, Kensington Palace and Hyde Park.

     

    HOTEL BOOKING FORM

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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