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The traditional image of ATM’s as a cash point machine has changed. Technological developments have seen the emergence of web-enabled ATM’s and the growth in independent operators. What do these changes mean for you? Are you fully prepared for the competition in this market? Well there is only one event this year that will enable you to find out the answer to these questions and many more…

In just two days, you will have an opportunity to meet some of the leading players in the ATM market, including:

· Jonathan Velline, Senior Vice President, ATM Banking Division Manager, Wells Fargo, some say the leading ATM bank in the world

· Stewart Gow, ATM Programme Manager, Tesco Personal Finance & Chris Shott, Business Development Manager, Technology Self Service Banking, Nationwide Business Society – looking at ATM developments within the UK

· Taner Ayhan, Executive Vice President, Alternative Delivery Channels, Disbank & Emil Videnovic, ATM Director, Postal Savings Bank of Yugoslavia – concentrating on the issues in developed Europe

· Sherif Seddik, Director, ATM Solution for Retail Locations, NCR Financial Solutions Divisions, NCR Corporation will be discussing the latest technological developments and enhanced functionality that the 21st Century ATM can offer

Conference programme

8:30 Registration and Coffee

9:00 Chairman's Opening Remarks

John Purcell

John Purcell, VP Marketing, Netshift Software

9:10 IS THE ATM BECOMING OBSOLETE

Mario Castelhano

Mario Castelhano, Director, Papelaco

  • Overview of the European market and the future of the ATM
  • Internet & ATM networks- New menace or New opportunity
  • Enhancing the capabilities of your existing ATM networks
  • Educating the customer to expect more from their ATM network
  • Case Studies: Channels Integration
  • 9:40 RUNNING THE NATIONAL NETWORK – THE ISSUES

    John Hardy

    John Hardy, Chief Executive, LINK Interchange Network

  • Governance and regulation
  • Membership
  • Operating Rules
  • Schemes and infrastructure
  • The way ahead
  • 10:20 CONSUMER USE OF OFF-PREMISE ATMS

    Brian Kett

    Brian Kett, SVP Worldwide Sales and Marketing, Triton Systems

  • Options to drive usage to terminals
  • Impact of surcharge and how to off-set
  • Point of sales purchases
  • Selecting the correct ATM for sites based on foot-traffic and potential ATM usage
  • Up-time of terminals. Terminals that are consistently down due to empty cassettes, etc.,can diminish transaction volume
  • Impact of debit cards on transaction volume

    Traditional user-interface versus non-traditional interface

  • 11:00 Morning Coffee

    11:20 SECURICOR DEVELOPING CONVENIENCE ATMS

    Andrew Martin

    Andrew Martin, Sales Director, Securicor Cash Services

  • Developing and monitoring traffic patterns
  • Increasing site operational sophistication
  • Installation, service and maintenance arrangements
  • Achieving competitive edge
  • Introducing security logistics synergies
  • 12:00 ATMS FIT FOR THE 21ST CENTURY

    Sherif Seddik

    Sherif Seddik, Director, ATM Solution for Retail Locations, NCR Financial Solutions Division, NCR Corporation

  • Expanding the functionality and marketing potential of your cash machine
  • Personalise the ATM experience
  • Trigger awareness and enhance marketing campaigns
  • Balancing convenience with cross-selling opportunities
  • Increasing revenue and driving service
  • 12:40 Lunch

    14:00 SMART ATM’S: THE AIB WAY

    Stephen McCarthy

    Stephen McCarthy, ATM Business Manager, Electronic Banking, AIB Bank

  • An overview of the Smart ATM and its unique functions
  • “Meca-tronic” devices-exploiting their potential
  • Personalisation of your Smart ATM
  • Designing and simplifying your screen design
  • Using ATM technology to increase customer profitability
  • Creating the “Unique Selling Proposition”
  • 14:40 DISABILITY DISCRIMINATION ACT

    Sarah Langton-Lockton

    Sarah Langton-Lockton, Chief Executive, Centre for Accessible Environments (CAE)

  • Modification or radical changes: what is the future?
  • Developing new, and more user-friendly designs for all users
  • The CAE guidelines for the design, installation and management of ATM
  • Far-reaching implications for the manufacturers of ATMs
  • Resolving all the interested parties requirements and bringing together a solution
  • 15:20 Afternoon Tea

    15:40 WELLS FARGO’S TALKING ATMS

    Jonathan Veline

    Jonathan Veline, Senior Vice President, Distribution Strategies Group, Wells Fargo

  • Using voice instructions to perform various transactions
  • Part of the overall strategy of providing outstanding services to diverse customer groups
  • Using audio jacks to delivery voice information privately
  • Choosing pilot sites
  • Audio symbols to identify the Talking ATMs
  • 16:20 THE ISO ENTRY INTO THE EUROPEAN MARKET

    Mark Mills

    Mark Mills, CEO, Cash Card

  • An analysis of the trend to provide off-premise low cost ATMs
  • Is the UK infrastructure ready for the deployment of retail machines
  • Benefits to the outlets of housing CashCard machines
  • Operating fully transparent surcharging policies
  • Maintenance arrangements and charges
  • Certification and regulatory issues
  • 17:00 Chairman's Closing Remarks and Close of Day One

    17:10 Drinks reception for delegates and speakers

    8:30 Re-registration and Coffee

    9:00 Chairman's Opening Remarks

    Michael Lee

    Michael Lee, Executive Director, International, ATMIA (The ATM Industry Association)

    9:10 CASE STUDY: NATIONWIDE BUILDING SOCIETY

    Chris Shott

    Chris Shott, Business Development Manager, Technology Self Service Banking, Nationwide Building Society

  • Results of the advertsing pilot
  • Judging customer success rates
  • The opportunity to promote Nationwide and non-Nationwide products
  • Introducing a NT-based platform, standardising the entire network
  • Business Relationships
  • 9:40 YESTERDAY USA, TODAY UK, TOMORROW THE WORLD?

    Kevin Lacey

    Kevin Lacey, Global Marketing Manager, De La Rue

  • Chain of events or events of the chain?
  • Is success a matter of facts?
  • Cash and media confusion?
  • Brand managed or brand damaged?
  • 10:20 CASE STUDY: MONEYBOX

    Paul R Stanley

    Paul R Stanley, CEO, Moneybox Corporation

  • Providing ATM services in a wider market area
  • Levying fees for this premier service
  • Moneybox’ Partnership Programme explained
  • Taking advantage of the First Mover theory
  • Partnering with large chain retailers
  • Launching Moneybox SmartShopper on existing ATM sites
  • 11:00 Morning Coffee

    11:20 CASE STUDY: POSTAL SAVINGS BANK OF YUGOSLAVIA

    Emil D Videnovic

    Emil D Videnovic, Junior Manager, Development and Marketing Services, Monetary Sector, Postal Savings Bank of Yugoslavia

  • Evaluating the current infrastructure and the ATM needs
  • The National Card Project- Introducing a nationally accepted card
  • Using VISA/MC accepted terms
  • Building confidence in the banking sector
  • Encouraging support and partnership among local financial institutions
  • 12:00 THIRD PARTY ATM PROCESSING

    Peter Morrill

    Peter Morrill, General Manager, ATMOS

  • The UK third-party processing market and drivers for dial-up technology
  • What solutions are available? What are the key decision criteria?
  • Change management in dial-up estates
  • Measuring availability
  • New channels and services – wireless communications and the Internet
  • 12:40 Lunch

    14:00 MAD with my ATMs

    Stewart Gow

    Stewart Gow, ASTM Programme Manager, Tesco Personal Finance

  • Understanding & fulfilling your core purpose
  • Review of techniques to tackle complex problems, manage uncertainty, and identify opportunities
  • Examples of techniques applied to some of the classic ATM challenges of today implementation guidelines for your organisation
  • 14:40 LEARNING FROM THE TURKISH ATM MARKET

    Taner Ayhan

    Taner Ayhan, Executive Vice President Alternative Delivery Channels, Disbank

  • Delivering quality services as well as new products and services via the ATM
  • Lessons learnt within the Turkish ATM market
  • Points to consider when launching and re-launching an ATM scheme
  • How to reduce the operating costs of the ATM
  • The future role of ATMs in the Turkish Market
  • 15:20 Afternoon Tea

    15:40 THE ATM - NEW MEDIA, NEW DELIVERY

    Ben Stone

    Ben Stone, Sales Manager, Fantastic Corporation

  • The benefits of connecting an ATM to a broadband network
  • Providing a rich customer experience
  • Managing distribution of advertising to an entire ATM network
  • Integrating the ATM into an overall marketing strategy
  • Provision of training to support specific campaigns
  • 16:20 PROMOTING MERCHANT CASH REPLENISHMENT

    Patrick M Pettaway

    Patrick M Pettaway, Director of Sales and Marketing, Hanco ATM Systems

  • Copying the US standard model of leasing machines to merchants in the European ATM Marketplace
  • The economic arguments for merchant cash replenishment
  • Deploying the right kind of machine to keep the costs of operations down
  • Key to success: Upfront Investment
  • Link membership and the associated cost implications
  • 17:00 Chairman's Closing Remarks and Close of Conference

    +

    Workshops

    What Consumers Really Want in Web-Enabled Self-Service Devices
    Workshop

    What Consumers Really Want in Web-Enabled Self-Service Devices

    Royal Garden Hotel
    13th June 2001
    London, United Kingdom

    Royal Garden Hotel

    2-24 Kensington High Street
    London W8 4PT
    United Kingdom

    Royal Garden Hotel

    HOTEL BOOKING FORM

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