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6 Benefits of Attending
  • 1. Familiarise yourself with the most recent regulatory developments
  • 2. Identify how your customers will benefit from a liberalised market
  • 3. Develop your competition strategies in time for transition
  • 4. Discover how to overcome the challenges of the universal postal service in a liberalised environment
  • 5. Debate the industry’s hot topics by participating in our interactive panel discussions
  • 6. Learn how the latest innovative e-solutions can help you maximise your organisation’s profitability Hear valuable contributions from:

  • · Phillipe Bodson, President, Free & Fair Post Initiative
  • · Gregor McGregor, Chief Executive, Postwatch
  • · Paul Waterschoot, Director, Internal Market DG, European Commission
  • · John Ivers, Chairman, Mail Users Association
  • · Mark van der Horst, Chairman, Postal Committee, European Express Association
  • · Uwe Frigge, Managing Director, Deutsche Post Com
  • · Stephen Agar, Business Strategy Director, Royal Mail
  • · Francesca Coratella, Director, International Mail Department, Poste Italiane
  • · Duarte Ivo Cruz, Director, Directorate of International Relations, CTT – Correios de Portugal
  • · Bill Cockburn, Deputy Chairman, Business Post Group
  • Conference programme

    8:00 Registration and Coffee

    8:30 OPENING WELCOME

    Phillipe Bodson

    Phillipe Bodson, President, Free & Fair Post Initiative

    9:00 Chairman's Opening Remarks

    John Ivers

    John Ivers, Chairman, Mail Users Association

    9:10 KEYNOTE ADDRESS

    Paul Waterschoot

    Paul Waterschoot, Director, Internal Market DG, European Commission

  • The current state of postal competition across Europe
  • How can fair access to the postal network be guaranteed?
  • Positive regulatory methods of promoting competition
  • Ways of encouraging co-operation between postal operators
  • 9:40 POSTWATCH

    Gregor McGregor

    Gregor McGregor, Chief Executive, Postwatch

  • Increasing choice, innovation and customer focused products
  • Encouraging value for money and better, more reliable services
  • Strengthening the universal service
  • Helping Consignia become a better, more efficient operator
  • 10:20 THE COST OF NON-EUROPE

    Mark van der Horst

    Mark van der Horst, Chairman, Postal Committee, European Express Association

  • The fine line between universal and competitive services
  • The role of the independent regulator
  • The cost of non-competition
  • How to encourage competition
  • What’s on offer?
  • 11:00 Morning Coffee

    11:20 REGULATION POLICY AND REGULATION STRATEGIES IN AUSTRIA

    Thomas Auboeck

    Thomas Auboeck, Head of Legal & Regulatory Affairs, Austrian Post

  • Liberalisation - does it mean deregulation or more regulation?
  • Regulation policy – is there a good or bad regulation policy?
  • Corporate governance and stakeholders – what can the national postal operator do?
  • Regulation and business strategy – example on restructuring the Austrian postal infrastructure
  • 12:00 FROM PUBLIC SERVICE TO COMMERCIAL COMPANY

    Stephen Agar

    Stephen Agar, Director Strategy & Regulatory Affairs, Royal Mail

  • Achieving profitable growth in the face of competition
  • Maintaining the Universal Service
  • Risks and opportunities
  • 12:40 Networking Lunch Sponsored by Printronix

    13:40 STRATEGIES OF THE PUBLIC POSTAL OPERATORS IN A LIBERALISED ENVIRONMENT

    Duarte Ivo Cruz

    Duarte Ivo Cruz, Director, Directorate of International Relations, CTT- Correios de Portugal

  • De-globalisation
  • Public versus private operators
  • Concept, scope and perspectives of the universal postal service in a liberalised environment
  • Concept of the postal service client/consumer
  • 14:20 PRINTRONIX SOLUTIONS

    Terrel Pruett

    Terrel Pruett, Director Strategic Solutions, Printronix

  • Visibility…on every point of process from receiving to shipping and beyond
  • Effective management… of every point of output
  • Total bar code quality control… as an Enterprise standard
  • Supply Chain System compatibility…to ease integration
  • 15:00 DOWNSTREAM ACCESS

    Guy Buswell

    Guy Buswell, Managing Director, UK Mail Ltd

  • The current position
  • Points of access
  • Innovation and development
  • Wholesale v retail
  • 15:40 Afternoon Tea

    16:00 COMPETING IN A DEREGULATED ENVIRONMENT

    James Symons

    James Symons, Managing Director, Guernsey Post

  • Key strategic goals
  • Identifying the opportunities
  • Defining the customer base
  • Defining the product offering
  • Partnership or competition?
  • The end game
  • 16:40 PANEL DISCUSSION

    17:20 Chairman's Closing Remarks and Close of Day One

    17:30 Drinks Reception Sponsored by Zebra Technologies

    8:30 Re-registration and Coffee

    9:00 Chairman's Opening Remarks

    Bill Cockburn

    Bill Cockburn, Deputy Chairman, Business Post

    9:10 HELLENIC POST

    Georges Goumas

    Georges Goumas, Director, International Post, Hellenic Post

  • The Greek postal market · Trends · Strategic developments
  • The regulatory framework · Financing the US · Licensing system
  • ELTA’s strategic development
  • New corporate structure · Economic restoration · Protect portfolio · QS improvement
  • Facing the competition
  • Expansion opportunities
  • 9:40 THE POSTS FOR THEIR CUSTOMERS

    Francesca Coratella

    Francesca Coratella, Director, International Mail Department, Poste Italiane

  • Leadership in major international activities
  • Universal Postal Union: Publishing Sector Industry Group
  • PostEurop: Customer Relations Task Force
  • Strategies and internal policies
  • Modernisation and enhancement of traditional services
  • Major innovations
  • 10:20 PANEL DISCUSSION

    11:00 Morning Coffee

    11:20 ELECTRONIC POSTAL SERVICES AND ONLINE INITIATIVES

    Uwe Frigge

    Uwe Frigge, Managing Director, Deutsche Post Com

  • Overview about e-initiatives
  • Electronic communication and unified messaging services
  • Promotion of b2c e-commerce via portals
  • e-procurement
  • 12:00 EVOLVING INTO AN E-POSTAL OPERATOR

    John Hurlen

    John Hurlen, , Hurlen Consulting

  • Developing a clear e-business strategy to ensure ROI
  • Time-to-market in a rapidly changing environment
  • Exploiting the Internet for efficient cost-effective business processes
  • 12:40 Lunch

    13:40 A ZEBRA TECHNOLOGIES PRESENTATION

    Andy Penfold

    Andy Penfold, Marketing Communications Manager, Zebra Technologies

  • Current ID applications
  • Future applications
  • RFID
  • 14:20 THE BELGIAN E-INITIATIVE

    Jan Van Leuven

    Jan Van Leuven, Manager Product Development, Belgian Post Group e-Services

  • Digital certificates and email accounts for all Belgian citizens
  • Targeting mass mailing businesses
  • Providing a complete electronic solution
  • 15:00 NEXT GENERATION E-COMMERCE FULFILMENT SOLUTIONS

    Kerry McLellan

    Kerry McLellan, Chief Executive Officer, Kinek Technologies

  • Last mile challenges: consumers, retailers and Post Offices
  • Changing landscape of opportunity
  • The new delivery paradigm: e-commerce delivery process & integrated infrastructure
  • Value as barrier to competition
  • Where to start…
  • 15:40 Afternoon Tea

    16:00 THE FUTURE OF THE BRANCH NETWORK

    Ulf Sjödin

    Ulf Sjödin, Vice President, Head of Corporate Market & Business Development, Posten Sverige

  • Extending the branch network to meet customer needs
  • Building around core business operations
  • Re-branding to portray a unified organisation
  • 16:40 DO POSTS WANT TO SURVIVE?

    Bill Collister

    Bill Collister, Chief Executive, Post Office Headquarters, Isle of Man Post

  • Managing performance
  • Taking people with you
  • Looking to the future
  • 17:20 Chairman's Closing Remarks and Close of Conference

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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