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SMi introduces its 15th Annual Nordic Card Market Conference. The Nordic Card Payments industry is an area which is currently undergoing major change. There are new regulatory demands coming from the EU, which is impacting the banks business revenue models in payments meaning banks need to be more creative to ensure their services are still economically viable. The importance of a good strategy has also never been more important as there has also been a large increase in new market players competing with the traditional banks. Finally, Fintech is an increasingly important area for Nordic Banks to keep pace with, as new technologies including wallets, E-Signature and mobile payments are becoming available effectively increasing competition. Questions that arise from this such as customer retention and keeping the banks place in the market will be discussed in depth at this well established conference.

  •  Understand how to navigate the rapidly changing payment landscape
  • Discuss new forms of payment including E-Signature and Cloud Wallet
  • Learn how to tailor services to how your customers want to pay
  • Hear from the Nordic Banks leading the way in Payment innovation

The core audience for the conference will come from banks, card issuers, mobile telecom, and non-bank payments market entrants with responsibility for the following:

Card Services

Payment Systems and Infrastructure

Product Development

Marketing Contactless

NFC m-payments Card Services

Payments Innovation and Strategy

Bankomat AB; BDB Bankernas Deparing; AB; BitPesa ; Coinify; Copenhagen Business School; Danish Bankers Association; Danske Bank; De Nederlandsche Bank N V; Den Norske Bank Plc; DNB; DnB NOR; Ekspres Bank A/S; Equens SE; Ing; Innovalue Management Advisors; Jyske Bank; Laumloumkringar Bank AB; Multi Media ; Nordea; Nykredit Group; Pan Nordic Card Association; Pan?Nordic Card Association; Privredna Banka Zagreb D.D.; SEB; SEB KORT; SEB Merchant Banking; SIA; SIA S.p.A.; SIGNICAT AS; Six Payment Services AG ; Sparbanken resund AB; Swedbank; Tervuren Plaza; TSYS Card Tech Services Ltd; Value Partners;

Conference programme

8:30 Registration

9:00 Chairman's Opening Remarks

Francesco Burelli

Francesco Burelli, Consultant, Innovalue Management Advisors

9:10 Innovations in retail Payments after SEPA

Michiel Van Doeveren

Michiel Van Doeveren, Senior policy advisor, Cash and payment systems, De Nederlandsche Bank N V

Innovations in SEPA
Instant payments in the Netherlands
Contactless and mobile payments
The National Forum on the Payment System’s Assessment Framework of innovations in the Netherlands
Concluding remarks
 

9:50 Real time payment solutions and the effect on card payments

David  Rockliff

David Rockliff, Head of Payments , Tesco Bank

• What are the impacts of real time payment solutions on the card market?
• How consumers view this service
• How can banks deal with the impact on the banking infrastructure?
• Commercialising the process: How can this fit into the banking business model?
 

10:30 Morning Coffee

10:50 Payments in Sweden - a look in the rear view mirror and into the future

Magnus Eneskär

Magnus Eneskär, Account Manager, Swedbank Card Services

• The banking landscape in Sweden has changed significantly over the last few decades 
• Internet is everywhere but traditional bank branches are hard to find
• Is cash still king?
• How will we pay in the future?
 

11:30 Understanding the market: Ensuring that banks aren’t out played

Henrik Bergman

Henrik Bergman, Senior Manager, SEB

• Are the new regulations, technology and rapidly changing payments landscape a threat or an opportunity to banks?
• How to evolve alongside the new players in the payment sphere
• The new skills required of banks: Flexibility to rapidly emerging changes
• The big question: Are new entrants really a threat or can they be ignored?
 

12:10 Networking Lunch

13:30 Evolving European payments landscape: Opportunities and challenges for incumbents and newcomers

Kari Kemppainen

Kari Kemppainen, Senior Advisor, Bank Of Finland

  • European payment landscape: The big picture and more detailed pictures
  • National payment solutions or pan-European solutions: Agile implementation versus economies of scale
  • How will digitalisation affect the playing field in retail payment markets?
  • Central bank’s objective: Safe and efficient retail payment systems 

     

     

  • 14:10 Transforming banking business to the future – approach to technologies

    Jukka Salonen

    Jukka Salonen, COO, Nordea
    View Bio

    • How customers and regulators are driving the change
    • What simplification means as the tool for transoformation
    • Which approach to use for data, payments and core banking platforms
    • What are future banking models?

    14:50 Afternoon Tea

    15:20 PANEL SESSION: Who will be the winners and the losers in the fintech world?

    • With so many players; who are the ones to watch?
    • What do telecom companies offer to consumers that banks don’t?
    • What will be the deciding factors?
    • Making sure that your bank keeps on the winning side

    Francesco Burelli

    Francesco Burelli, Consultant, Innovalue Management Advisors

    Peter Dalsgaard

    Peter Dalsgaard, Development Director, Danske Bank
    View Bio

    Bob Ford

    Bob Ford, Industry Expert in the UK's Payment Sector, Bob Ford Associates

    Michiel Van Doeveren

    Michiel Van Doeveren, Senior policy advisor, Cash and payment systems, De Nederlandsche Bank N V

    16:00 Customer experience: The biggest challenge for customer retention

    Jes Rasmussen

    Jes Rasmussen, Senior Advisor, Business Development, Eurocard AB

    • What makes a superior customer experience?
    • Using technology to facilitate an outstanding experience
    • Allowing the customer distance: the e-signiture
    • The core benefits to the e-signiture and how it can be implemented
     

    16:40 Chairman's Closing Remarks

    8:30 Registration & Coffee

    9:00 Chairman's Opening Remarks

    Francesco Burelli

    Francesco Burelli, Consultant, Innovalue Management Advisors

    9:10 Business issues and opportunities of the PSD2 and EU MIF legislation

    Luke Purser

    Luke Purser, Principle Consultant, PSE Consulting

    • How can Nordic banks navigate the new world?
    • Ensuring that your bank is compliant
    • Using regulatory changes to your advantage. 


     

    9:50 Protecting the Bank’s interests in an interchange fee free world.

    Francesco Burelli

    Francesco Burelli, Consultant, Innovalue Management Advisors

    • How can banks source revenue without the help of the interchange fee – a few suggestions
    • Understanding how these changes will affect the banks long term
    • Using this as an opportunity for innovation
     

    10:30 Morning Coffee

    10:50 Deriving business benefit from regulatory oversight

    Bob Ford

    Bob Ford, Industry Expert in the UK's Payment Sector, Bob Ford Associates

    •  Review major regulations
    •  Determine business potential
    •  Build the opportunities
     

    11:30 The next step for mobile payments: Preparing customers for mobile proximity payments

    Thomas  Glimstedt

    Thomas Glimstedt, Head of Payments, Länsfösäkringar Bank

    • Understanding how consumers are using mobile payments
    • How can mobile payments be utilised as a stepping stone
    • Encouraging customers to adopt mobile payments for P2P, biller and retailer payments
    • Preparing for non-card NFP payments?
     

    12:10 Networking Lunch

    13:10 Commerce disrupters

    Martin Ten Houten

    Martin Ten Houten , Executive Director, Nordic and Baltics, Visa Europe

    • Commerce disruptors: The five forces that will disrupt retail
    • Global, but local – increase of cross border transactions
    • Function and form of bricks and mortar retail is evolving - the role of stores will change as more purchases are carried out online
    • Smart stores - technology will disrupt retail in a big way                                            
    • Payments and digital wallets – frictionless shopping                                                  
    • What retailers need to do next
     

    13:50 Designing the underlying infrastructure to deal with adaptability

    Peter Dalsgaard

    Peter Dalsgaard, Development Director, Danske Bank
    View Bio

    • What will the essential requirements for a financial institution’s infrastructure be in the future?
    • How can this be achieved in a cost-effective way?
    • In a rapidly changing market: how can adaptability be ensured?

     

    14:30 Afternoon Tea

    14:50 Payment methods and future innovations: From a legal perspective

    Robert  Courtneidge

    Robert Courtneidge, Global Head of Cards and Payments, Locke Lord

    • A look into virtual payment cards
    • Bitcoin and cryptocurrencies: Is there any substance behind the hype?
    • Applications of Bitcoin in the banking industry

    15:30 The next frontier: Instant payments for Europe

    Francisco Hartmann

    Francisco Hartmann, Deputy Head of Market Integration Division, European Central Bank

    • The need for instant payments
    • The focus on pan-European instant payment solutions
    • The Euro Retail Payments Board driving payment innovation

    16:10 Chairman's Closing Remarks

    Francesco Burelli

    Francesco Burelli, Consultant, Innovalue Management Advisors

    +

    FEATURED SPEAKERS

    David  Rockliff

    David Rockliff

    Head of Payments , Tesco Bank
    Jukka Salonen

    Jukka Salonen

    COO, Nordea
    Peter Dalsgaard

    Peter Dalsgaard

    Development Director, Danske Bank
    Robert  Courtneidge

    Robert Courtneidge

    Global Head of Cards and Payments, Locke Lord
    Thomas  Glimstedt

    Thomas Glimstedt

    Head of Payments, Länsfösäkringar Bank

    Bob Ford

    Industry Expert in the UK's Payment Sector, Bob Ford Associates
    Bob Ford

    David Rockliff

    Head of Payments , Tesco Bank
    David  Rockliff

    Francesco Burelli

    Consultant, Innovalue Management Advisors
    Francesco Burelli

    Francisco Hartmann

    Deputy Head of Market Integration Division, European Central Bank
    Francisco Hartmann

    Francisco joined the European Monetary Institute, the forerunner of the European Central Bank, in May 1995. Francisco participated in the development of the TARGET system (the Real Time Gross Settlement system for the euro). Since June 2005 he has been working in the Market Integration Division in the Directorate General Market Infrastructure and Payments of the European Central Bank. With almost 20 years of experience in Market Infrastructures, as Deputy Head of Division, Francisco conducts policy work aiming for further harmonisation and integration of payments at European and global level, including clearing and settlement. Francisco holds a master’s degree in computer science from Universidad Autonoma de Barcelona (Spain)."

    Henrik Bergman

    Senior Manager, SEB
    Henrik Bergman

    Jes Rasmussen

    Senior Advisor, Business Development, Eurocard AB
    Jes Rasmussen

    Jukka Salonen

    COO, Nordea
    Jukka Salonen

    Jukka Salonen is the Head of Nordea Group Simplification reporting to Group CEO. Group Simplification is to transform Nordea to meet the future needs of the customers and the market. The rapid change in customers’ preferences towards using online and mobile solutions, as well as the increasing operational regulation, are the main drivers for Simplification. Group Simplification is providing the direction to build the future Relationsip Bank responding to drivers and enabling Nordea to develop even more personalised and convenient services to the customers.

    Prior to taking up the role of building the foundation for the future Nordea Jukka Salonen worked as CEO for Nordea Finance, 2007-2014. He led the finance companies through a transformation from local to common in terms of culture, business, operating model and platforms. During that time Nordea Finance grew from position 18 to position 7 in Europe in terms of new business and total assets (Leaseurope ranking). A great recognition for Nordea Finance was to win the Innovator of the Year award 2010 and Vendor Finance Provider of the Year 2013.

    Jukka Salonen contributed actively to developing the European leasing market as chairman for Leaseurope 2010-2012 and 2013-2014. He won the Industry Ambassador of year 2013 Award by Leasing Life and was also awarded in 2014 by Lifetime Award by Leasing Life.

    Jukka Salonen joined the Finance company in 1999 with a strong background retail and corporate banking in Merita and Merita-Nordbanken.

    He also has experience in the business development from the board of directors’ perspective being member or chairman of the board in several companies.
     

    Kari Kemppainen

    Senior Advisor, Bank Of Finland
    Kari Kemppainen

    Luke Purser

    Principle Consultant, PSE Consulting
    Luke Purser

    Magnus Eneskär

    Account Manager, Swedbank Card Services
    Magnus Eneskär

    Martin Ten Houten

    Executive Director, Nordic and Baltics, Visa Europe
    Martin Ten Houten

    Michiel Van Doeveren

    Senior policy advisor, Cash and payment systems, De Nederlandsche Bank N V
    Michiel Van Doeveren

    Peter Dalsgaard

    Development Director, Danske Bank
    Peter Dalsgaard

    Peter has an extensive experience working in IT Management in Danske Bank, the largest Danish bank, with experience in online banking, transaction banking, cash management, consultancy, business intelligence and cards. He has a firm focus on enabling the organization and the IT architecture, to be able to deliver new solutions aligned with business and customer demand.

    Peter is Development Director and Head of Card Systems in Group IT at Danske Bank, and is responsible for the development of credit/debit card-solutions and ATM's. Danske Bank is on the forefront of cards development with a wide range of solutions, such as contact-less cards, prepaid cards and combo cards. Furthermore, the payments landscape is continuously evolving, as the modern customer demands more flexible and mobile services. As an example the market-leading mobile-wallet in Denmark, MobilePay by Danske Bank with 2,2 mio users, runs on the card infrastructure.
     

    Robert Courtneidge

    Global Head of Cards and Payments, Locke Lord
    Robert  Courtneidge

    Thomas Glimstedt

    Head of Payments, Länsfösäkringar Bank
    Thomas  Glimstedt

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    Banking Automation Bulletin is an international subscription newsletter focused on key issues in self-service banking, branch automation, cards and payments. The Bulletin is published by London-based research and consulting firm RBR, and draws extensively on the firm’s authoritative industry research and analysis. The Bulletin is valued by senior executives in over 100 countries worldwide for providing independent and insightful, news, opinions and information on issues of core interest.


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    Smart Insights Weekly is a newsletter covering the smart card industry, its businesses, its technologies, its markets as well as its technology suppliers. Smart Insights covers all the major trends in the industry, it encompasses worldwide business, standardization bodies. Smart Insights Reports are research reports providing key facts and figures as well as strategic insights about a technology, an area or a major issue in the secure transaction industry. Smart Insights Reports bring business modeling, forecasting and competitive analysis.


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    Loyalty Magazine is an online magazine, providing all the services of a traditional magazine, but much faster. We publish daily news, send weekly email alerts to subscribers informing them of recent posts and publish the opinions and latest research of the industry's best proponents. Loyalty Magazine reports on customer retention, loyalty schemes, reward programmes, affinity, customer insight, CRM and other customer information management systems, call centre issues, direct and viral marketing, mobile and internet channels for both B2B and B2C enterprises. It covers all global markets and business sectors, including retail, financial services, travel and hotels, telecoms and electronic commerce. A subscription to Loyalty Magazine includes an online daily news service with email alerts, and four glossy magazines per year. Find out more at: www.loyaltymagazine.com

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    Radisson Blu Royal Hotel

    Hammerichsgade 1
    Copenhagen 1611
    Denmark

    Radisson Blu Royal Hotel

    Radisson Blu creates iconic buildings with individual interiors invoking an inviting, exciting ambiance and offering a holistic hospitality experience that is totally relevant to now. Radisson Blu flagship properties can be found in prime locations, including major cities, airport gateways and leisure destinations around the world. Radisson Blu Hotels & Resorts, part of the Rezidor Hotel Group, currently operates more than 230 hotels worldwide, with another 51 projects under development. Radisson Blu is a first class full service hotel brand with key differentiators such as the 100% Guest Satisfaction Guarantee and the Yes I Can! spirit of service. Carlson, a privately held, global hospitality and travel company, based in Minneapolis (USA), is the majority shareholder of The Rezidor Hotel Group. Together, Carlson and Rezidor have hotels in more than 90 different countries, 1,070 hotels in operation and 240 hotels under development.
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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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    Contact SMi GROUP LTD

    UK Office
    Opening Hours: 9.00 - 17.30 (local time)
    SMi Group Ltd, 2nd Floor South, Harling House, 47-51 Great Suffolk Street, London, SE1 0BS, United Kingdom, Link to Map
    Tel: +44 (0) 20 7827 6000 Fax: +44 (0) 20 7827 6001
    Website: http://www.smi-online.co.uk Email: events@smi-online.co.uk
    Registered in England No: 3779287 VAT No: GB 976 2951 71




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