| 9.00 | |
Registration & Introductions
|
| 9.30 |  |
Human behaviour Modelling in Airside Operations
• What is Human Behaviour?
• What effects does working Airside have on our behaviour?
• Why is it that ‘Airside Operations’ appears to be the ‘top job’ at an Aerodrome
• How do we correctly ‘model’ this Human behaviour: Experience – v – Text-book
• What can we learn from each other?
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| 11.00 | |
Coffee
|
| 11.20 | |
Why don’t they do what they are told!
• Indeed: why don’t they?
• Over regulation of the industry?
• Ineffective leadership and the costs
• Why Human Factor Training is important
• How to know the Human Factors Training Program works
|
| 12.20 | |
Networking Lunch
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| 13.00 | |
Lunch
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| 14.00 | |
Review and evaluation of morning session
|
| 14.15 | |
The link between effective management and productivity
• Applying proven management techniques
• Does management matter?
• Linking good management and productivity – using Human Behaviour
|
| 15.30 | |
Coffee
|
| 15.50 | |
Common Sense Thinking
• Back to basics!
• “What we have here is a failure to communicate!”
• Get out of the office!
|
| 16.30 | |
Review/Evaluation and Q&A
|
| 17.00 | |
Close of Masterclass
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