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What is this event about?
This masterclass is designed to bring ‘a back to basics’ feel regarding human behaviour within the airside operations environment. Looking at why personnel don’t do what they are supposed to, insights, how do we as those that make the difference, make it better and more effective? Drawing on the personal experiences from the speaker and delegates; a proactive workshop that will look at the short to medium term future of our industry within the UK, whilst addressing the industry regulatory bodies
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Who is hosting this masterclass?
Clive Snook, Airside Operations Manager, Ronalt
Clive is an internationally experienced senior operations manager, project delivery and customer service specialist with over 20 years highly acclaimed knowledge and practical expertise. He has a track record of excellence delivering operational improvements and efficiencies at UK and international airports within the broad civil aviation and defence sectors contributing to individual skills development, team dynamics and bottom line performance.
Demonstrable skills in team leadership and management, customer service and operational management; Clive is a tenacious achiever of people, project and training-related challenges with a proven ability to translate strategy into workable and understandable objectives that motivate colleagues/delegates.
With international experience of dealing with people at all levels, a variety of backgrounds and cultures, successfully designed, delivered and evaluated series of high impact, bespoke instructional training programmes from zero base; Clive has had the unique experience of working for the Handling Agent, Airline, Airport Authorities, Local Government and International organisations and it is through this all round aviation experience that puts him at the forefront of bespoke training/consultancy requirements.
Clive is an Accredited and Certified External Instructor for IATA
In Association with:
Ronalt Limited is the global Airport Operations Training Company, providing operational support and training to International Airports, the Aviation and Security industries.
Experts in our field yet unique in our approach, Ronalt has been borne out of the need for increased independent international co-operation in the running and best practices of airport (landside/airside) and security operations.
Our Executives have considerable international experience, with an unsurpassed reputation for successfully delivering projects within the operational airport and security environments. Our world class personnel have worked at the highest levels of industry, delivering to the Board, Stakeholders, Senior Operational teams, and very importantly your Passengers and Customers
Key Topics Include:
• Understanding human behavioural patterns
• Aviation awareness – where does everyone fit in?
• Why do people behave as they do? Why don’t they do as they are trained to?
• Does the airport environment bring about a change in normal behaviour?
• Gaining and maintaining airport savvy
• The link between effective management and productivity
• Applying common sense thinking
Benefits of Attending:
• Gain a better understanding of Human Behaviour within Airside Operations
• Learn how to compile a Human Factors Training Programme
• Receive in-depth analysis of first-hand experience from an experienced Airside Ops Manager
• Manage your teams more effectively with improved productivity
• Join fellow industry professionals to both network with and learn from them
• Expand your knowledge and understanding of human behavioural modelling
• Take away key skills in behaviour analysis in airside operations
• Apply these new skills to your own airside operations
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Media Partner
Balkans.com Business News is a prominent and recognized voice for business globally. As a Balkans business resource, we provide up-to-date daily news and weekly reviews, market research, financial reports, company news linking and database of companies who do business in Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, FYR Macedonia, Greece, Montenegro, Romania, Serbia, Slovenia and Turkey. In addition, our notable industry news section provides detailed information on business happenings for over 30 specific industries. Our readers are high-level executives, business leaders, educational institutions, investors, business owners and government institutions throughout the world.
The business-only website in English, Serbian and Greek keeps our readers up-to-date with its comprehensive coverage of the region, in-depth analysis of industries and business opportunities, interviews with business leaders, special reports and a searchable database.
http://www.balkans.com/index.php
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