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SMi is delighted to announce its 4th Annual Smart Water Systems Conference on the 29th and 30th April 2015 at the Marriott Hotel, Regents Park in London. Smart Water systems involves the use of Smart Water meters together with the latest technologies and real time data to better monitor water usage and detect any problems such as leakage.

The conference will strengthen knowledge of smart water meter data handling issues as well as looking at the practicalities of interactive billing. Understanding the customers’ behaviour, viewpoint and experience will be a major focus as will hearing from a selection of international water utility companies currently implementing smart meters.
 

Through interactive presentations this event will bring together key opinion leaders, utility companies, regulatory representatives, consultants, investors, engineers and vendors. It will give direct access to utilities and decision-makers involved in the smart water sector. This ground breaking event will also highlight new opportunities water utilities should be aware of and look at industry issues such as the fragmented market.


Key Topics:
Technological solutions for data handling
• Understanding the customers’ behaviour, experience and viewpoint
• Case studies from a range of international water utility companies in different stages of smart water metering implementation

Key areas the conference will focus on are:
• Smart water metering
• Ways of dealing with the data coming from meters
• Looking at what information can be interpreted from data
• The customers’ view on smart water metering
• Ensuring customer satisfaction
• Understanding customer behaviour
• Ways to avoid and deal with public backlash or customer dissatisfaction
• Case studies from a range of international water utility companies in different stages of smart water metering implementation including Thames Water and HERA.
• An insight into the latest technology applicable to smart water metering
• Good practice on leakage management

 

 

 

• Water Supply Manager
• Water Distribution Manager
• Metering Manager
• Innovations managers
• Water Strategy Directors
• Modelling Support Managers
• Marketing Managers
• Customer Service managers
• Head of Leakage
• Water reuse Manager

 

Aguas do Portos; Anglian Water; Anglian Water Services Limited; ARAD; Arqiva; Cleantech Business News; DELTA N.V.; Dwr Cymru Welsh Water; Energy Saving Trust; Envisager; EPAL; Frost & Sullivan; Institute of Waters; Itron Metering Solutions UK Ltd; JOAT Consulting; Kamstrup A/S; Middlesex University; NWave Technologies Ltd; Qundis GmbH; Sappel - A Company of Diehl Metering; Saur; Scottish Water; Sensus; Serious Games Interactive; Southern Water; ST Engineering; Tech Mahindra; Telecom Italia; Thames Water; United Utilities; University for Development Studies; University Of Exeter; VCS Denmark; Veolia; Vitens; Water Loss Research and Analysis Ltd; Water Research Centre; Water Services Corporation; WaterBee; Waterfall Security Solutions; Watershed Associates; Weightless.org; Yorkshire Water Services Limited;

Conference programme

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

Frederick Harry Royan

Frederick Harry Royan, Vice President, Global Environment Practice, Frost & Sullivan

9:10 Global Water and Wastewater Network Market

Frederick Harry Royan

Frederick Harry Royan, Vice President, Global Environment Practice, Frost & Sullivan

• Mega Trends in Water & Wastewater Network Infrastructure
• Top 10 Challenges
• Market Opportunities and Unmet Needs
• Top Market Trends and Future of Water Networks
 

9:50 Smart Water Systems - The business case in the UK

Darren Bentham

Darren Bentham, Formerly of Southern Water,

• How realistic is smart water in the UK
• Ways in which barriers may be overcome
• Opportunities to watch out for in the future

10:30 Morning Coffee

11:00 Good Practices in Leakage Management– the 2014 EU Report and the Zero-Sum KPI

Allan Lambert

Allan Lambert, Managing Director, Water Loss Research and Analysis Ltd

• What are the recommendations of this Report?
• How do they relate to Smart Water Systems?
• Choosing the right Performance Indicator for the right purpose
• Which traditional PI is Zero-Sum? – and can’t show decreases in both leakage and consumption over the same period

11:40 Case Study: Jersey Water - Island Wide metering project using smart meters

Helier Smith

Helier Smith, Chief Operating Officer, Jersey Water

• The case for smart metering in Jersey
• Project progress and experiences encountered so far
• Using data to educate customers and reduce leakage
• Next stages and ultimate objectives

12:20 Emerging Threats to Critical Control Systems

Mike Piccalo

Mike Piccalo, Director of Industrial Security, Waterfall Security Solutions

• Cyber threat update & emerging threats
• Hardware-enforced network security
• Municipal water system use cases
• Pervasive threats drive best-practice evolution 

 

13:00 Networking Lunch

14:00 Migrating form AMR to AMI

Tal Zur

Tal Zur, VP Software & IT, Arad Group

  • AMR vs AMI - what are the differences?
  • Reasons to migrate into AMI - why to choose AMI
  • Challenges
  • Maximizing the AMI using MDM
  • Next generation - what's next?
  • 14:40 Case Study: Thames Water - Pioneering smart water in the UK

    Martin Hall

    Martin Hall, Metering Technology Manager, Thames Water

    • Lessons learnt from our trial
    • Rolling out smart water meters across the Thames area
    • Our attitude towards data protection issues

    15:20 Engaging with Customers- getting them on board

    Andrew Tucker

    Andrew Tucker, Water Efficiency Manager, Thames Water

    • What are the best ways to show your customers the benefits?
    • Motivating customers to save so you save
    • Case studies – understanding what works and what doesn’t!
     

    16:00 Afternoon Tea

    16:20 Thinking outside the box – how smart water links to energy

    Duncan McCombie

    Duncan McCombie, Director of Operations, Wales and Ireland, Energy Saving Trust

    • Where smart water meters could save energy
    • Allowing for collaborative working – water and energy do mix
    • Ensuring the customer appreciates the impact on energy

     

     

    17:00 Hearing about the regulation: what can you expect?

    Andrew Beaver

    Andrew Beaver, Director of Strategy and Policy, Ofwat

    • What does OFWAT view as the major challenges in the UK
    • Get ahead of the game: what change can be expected in the future?
    • The possibility of cost reflecting tariffs

    17:40 Chairman’s Closing Remarks and Close of Day One

    8:30 Registration & Coffee

    9:00 Chairman's Opening Remarks

    Frederick Harry Royan

    Frederick Harry Royan, Vice President, Global Environment Practice, Frost & Sullivan

    9:10 Smart Water Strategies - Smart Utilities

    Erick Oostermeyer

    Erick Oostermeyer, Coordintor - SW4EU, Business Development, Vitens

    • An overview of what SW4EU are doing
    • What are the cost realities of Smart Water – how realistic are the rewards?
    • What are the technological possibilities Smart Water technology can offer?
    • Lessons we have learnt

    9:50 Case Study: HERA - The multi utility viewpoint

    Marcello Bondesan

    Marcello Bondesan, Head of Energy Engineering Department, Operations, Hera

    • Implementing a multi utility smart meter system
    • Challenges encountered and lessons learnt
    • The unique situation of the Italian regulator

    10:30 Morning Coffee

    10:50 A smart NRW reduction strategy

    Pedro Perdigao

    Pedro Perdigao, General Director, Aguas De Cascais

    • NRW Strategy place in the Global Strategy Map of a water utility
    • Motivation factors in implementing a NRW reduction
    • From an intellectual to a SMART NRW strategy
    • Smart Water Network vs Smart Water utility
     

    11:30 Dealing with a fragmented market

    David Lloyd Owen

    David Lloyd Owen, Managing Director, Envisager

  • What challenges does a fragmented smart water market create?
  •  Interoperability and integrating systems and services into a coherent whole
  •  Making data relevant to the utility, stakeholders and other services
  •  Looking to the future: Ways in which integration can be achieved
  • 12:10 The beginning of Smart Wastewater Systems?

    Matt Wheeldon

    Matt Wheeldon, Head of Wastewater Strategy , Wessex Water

    • Measurement of wastewater flow lags way, way behind water supply
    • Wastewater remains a critical utility service to protect public health, but one where charging is not at all reflective of quantity of the service used
    • New technology opens up the ability to measure accurately, economically and reliably
    • Wastewater metering – still in its infancy, has the opportunity to transform the market to the benefit of both customers and service providers

    12:50 Networking Lunch

    13:50 Hagihon

    • Progress in the smart water project
    • Experiences already encountered to gain insight
    • Optimising the use of received smart Data
    • Understanding why water meters are important… hear the projected benefits

    Zohar Yinon

    Zohar Yinon, CEO, Hagihon the Jerusalem Region Water & Wastewater Utility

    Avi Balashnikov

    Avi Balashnikov, Chairman, Hagihon the Jerusalem Region Water & Wastewater Utility

    14:30 Scottish Water’s Communications outlook

    Chris Wallace

    Chris Wallace, Director of Communications, Scottish Water

    • What are the Issues and how can we deal with them
    • What are some innovative ways of retaining customer trust?
    • How can complaints be best handled?
    • How does the future look like

    15:10 Understanding the Customer's perspective

    Tony Smith

    Tony Smith, Chief Executive, Consumer Council for Water

  • The common concerns of the customer
  • Ensuring excellence with customer care - go the extra mile!
  • 15:50 Chairman’s Closing Remarks and Close of Day Two

    +

    FEATURED SPEAKERS

    Andrew Beaver

    Andrew Beaver

    Director of Strategy and Policy, Ofwat
    David Lloyd Owen

    David Lloyd Owen

    Managing Director, Envisager
    Erick Oostermeyer

    Erick Oostermeyer

    Coordintor - SW4EU, Business Development, Vitens
    Martin Hall

    Martin Hall

    Metering Technology Manager, Thames Water

    Allan Lambert

    Managing Director, Water Loss Research and Analysis Ltd
    Allan Lambert

    Andrew Beaver

    Director of Strategy and Policy, Ofwat
    Andrew Beaver

    Andrew Tucker

    Water Efficiency Manager, Thames Water
    Andrew Tucker

    Avi Balashnikov

    Chairman, Hagihon the Jerusalem Region Water & Wastewater Utility
    Avi Balashnikov

    Chris Wallace

    Director of Communications, Scottish Water
    Chris Wallace

    Darren Bentham

    Formerly of Southern Water,
    Darren Bentham

    David Lloyd Owen

    Managing Director, Envisager
    David Lloyd Owen

    Duncan McCombie

    Director of Operations, Wales and Ireland, Energy Saving Trust
    Duncan McCombie

    Erick Oostermeyer

    Coordintor - SW4EU, Business Development, Vitens
    Erick Oostermeyer

    Frederick Harry Royan

    Vice President, Global Environment Practice, Frost & Sullivan
    Frederick Harry Royan

    Glen Mountfort

    Leakage Strategy Manager, South Staffs Water
    Glen Mountfort

    Helier Smith

    Chief Operating Officer, Jersey Water
    Helier Smith

    Marcello Bondesan

    Head of Energy Engineering Department, Operations, Hera
    Marcello Bondesan

    Martin Hall

    Metering Technology Manager, Thames Water
    Martin Hall

    Matt Wheeldon

    Head of Wastewater Strategy , Wessex Water
    Matt Wheeldon

    Mike Piccalo

    Director of Industrial Security, Waterfall Security Solutions
    Mike Piccalo

    Pedro Perdigao

    General Director, Aguas De Cascais
    Pedro Perdigao

    Stephen Plumb

    , Formerly of Thames Water
    Stephen Plumb

    Tal Zur

    VP Software & IT, Arad Group
    Tal Zur

    Tony Smith

    Chief Executive, Consumer Council for Water
    Tony Smith

    Zohar Yinon

    CEO, Hagihon the Jerusalem Region Water & Wastewater Utility
    Zohar Yinon

    Sponsors and Exhibitors

    Official Media Partner

    Supporters

    Smart Water Systems List of Attendees

    Download

    Interview with Mike Piccalo, Director of Industrial Security, Waterfall

    Download

    SW4EU Smart Water Strategies – An Interview with Vitens

    Download

    Q&A with Thames Water

    Download

    Interview With Telecom Italia | Smart Water Systems

    Download

    Interview with Allan Lambert

    Download

    Sponsors and Exhibitors


    Waterfall Security

    Sponsors and Exhibitors
    http://www.waterfall-security.com/

    Waterfall Security’s mission is to revolutionize the way industries protect their physical assets and processes from remote cyberattacks. With patented unidirectional technology embedded in each product of Waterfall’s portfolio, our customers are able to balance business and operational needs with their required level of cybersecurity. Business requirements are fulfilled, and operational processes continue in a safer environment without risks of remote attacks and malware propagation from the external connections. Since 2007, Waterfall Security is the global leader in industrial cybersecurity technology. Waterfall products, based on its innovative unidirectional security gateway technology, represent an evolutionary alternative to firewalls. The flagship product, the Unidirectional Security Gateway, creates an impassable, physical barrier eliminating the possibility of external online attacks from reaching the industrial environment. Through the Unidirectional Security Gateway, real-time access to information from the industrial site is made available, enabling IT/OT integration, operational visibility by headquarters, vendor monitoring, industrial cloud services, and many other advanced and critical business needs. Waterfall offers a comprehensive solution portfolio for a variety of business and operational requirements in many industries. Each solution enables business and operational processes to continue without risk of remote attacks, and does so cost effectively. Having eliminated interactive remote control attacks, industrial sites benefit from cost reductions at many levels. Maintenance costs of the Waterfall technology are dramatically lower than any alternative. In addition, using Waterfall’s technology reduces the costs and facilitates compliance with various governmental regulations and best-practice recommendations such as NERC CIP, NRC, NIST, CFATS, ANSSI and others. The company's growing list of customers include national infrastructures, power plants, nuclear plants, on/off-shore platforms, refineries, manufacturing plants, utility companies, plus many more. Deployed throughout North America, Europe, the Middle East and Asia, Waterfall products support the widest range of leading industrial remote monitoring platforms, applications, databases and protocols in the market.

    Media Partners


    SBWWI

    Official Media Partner
    http://www.sbwwi.co.uk

    The SBWWI is a lively trade association representing the interests of UK manufacturers, contractors, consultants and service suppliers for the Water and Wastewater industry. It’s aims are to help members serve the industry better by providing a forum for discussion and the dissemination of information and has become recognised as an influential Trade Association within the UK water industry. SBWWI has launched a Smart Metering Suppliers Forum, to provide support to those supplying metering and smart metering technologies and services. The Forum will keep members up to date on smart metering issues as they evolve, provide a forum for discussing challenges and opportunities, will run a number of workshops throughout the year to address specific issues and will engage directly with the Ofwat Smart Metering Advisory Group and Water UK’s Smart Metering Networks Group. For further information, please contact: Carol Hickman, Executive Director, SBWWI on Tel: 01926 831530; email: val.chamberlain@sbwwi.co.uk; web: www.sbwwi.co.uk


    British Water

    Official Media Partner
    http://www.britishwater.co.uk

    British Water is the trade association for the water industry supply chain, representing the industry collectively to government, regulators, other institutions, customers and the media. www.britishwater.co.uk


    CIWEM

    Official Media Partner
    http://www.ciwem.org

    Working for the public benefit for a clean, green and sustainable world, CIWEM (The Chartered Institution of Water and Environmental Management) is the only independent, chartered professional body and registered charity with an integrated approach to environmental, social and cultural issues. CIWEM supports thousands of members worldwide, provides training and professional development opportunities, and a forum for debate through conferences, events and publications. The Institution works with governments, international organisations, NGOs, creative organisations and faith groups for a holistic approach to environmental issues and brings members from all over the world together under common policy issues. CIWEM has a strong technical structure that ensures that the Institution is able to deliver high quality, timely output on a wide range of environmental issues. CIWEM's work on water management is coordinated through 3 technical panels: Water Resources, Water Supply and Quality and Wastewater Management. For more information see www.ciwem.org

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    EUA

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    The Energy and Utilities Alliance (EUA) provides a leading industry voice helping shape the future policy direction within the sector. Using its wealth of expertise and over 100 years of experience, it acts to further the best interests of its members and the wider community in working towards a sustainable, energy secure and efficient future. EUA has five organisational divisions - Utility Networks, the Heating and Hotwater Industry Council (HHIC), the Industrial & Commercial Energy Association (ICOM), the Hot Water Association (HWA) and the Manufacturers’ Association of Radiators and Convectors (MARC).


    The Water Network

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    The Water Network by AquaSPE AG is the largest online knowledge-sharing platform and business exchange for global water professionals, with members from 195 countries representing over 10,000 companies. Highlights: - Solving the world's water crisis one question and answer at a time - Knowledge exchange for the world's leading water professionals - Online portal for high impact projects - Business exchange for water industry suppliers


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    WSNBuzz.com is a blog providing fresh updates on smart grid technologies, covering new standards, products, deployments, industry moves and events of interest.


    Water Briefing

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    Water Briefing is a leading daily news and intelligence service provider for the UK water sector and broader water resource issues. Waterbriefing delivers daily news, company data and product information straight to the desks of purchasers, users and specifiers of equipment and services in the UK water and wastewater industry. Coverage includes: • Breaking news as it happens – the top international, national and regional news stories • Company news – contract wins, clients, upcoming tenders and business opportunities • Existing and upcoming legislation and policy updates – the key drivers that lie behind many of the sector’s purchasing decisions Water Briefing also delivers a weekly newsletter to 7000 key named decision makers across the water sector.


    Global Water Intelligence

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    Global Water Intelligence publishes newsletters and reports providing analysis and strategic data on the international water market. Its flagship publication, the monthly industry journal Global Water Intelligence (GWI), has established itself as the market-leading publication for developers, suppliers, financiers, governments, utilities and municipalities seeking information and analysis on water projects with an element of private sector participation. If you want to find out more about GWI products visit www.globalwaterintel.com. You can sign-up for a free trial of Global Water Intelligence, Water Desalination Report or DesalData.com and read executive summaries of our latest reports.


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    For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

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    Water-conferences.com provides a central resource for all major water-related conferences and events around the world. Subscribers to the website also receive discounts of up to 20% on the full price of a wide variety of water conferences and publications. The Water-conferences.com website allows you to filter events by topic, date, or location, share them with colleagues, or add them instantly to your calendar. We also give 10% of our profits to microfinance water projects around the world. Simply by using our website you are helping to provide better water services to those who need them most.


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    utilityhorizons.com is home to two original and innovative initiatives: utilityhorizons QUARTERLY and utilityhorizons SYMPOSIUM were created with the dual goals of Educating and Informing Utility Automation and Information Technology professionals about how to succeed and thrive in the utility industry in a variety of new and exciting ways and apply the diverse set of automation tools at our disposal, both now and in the future - See more at: http://www.utilityhorizons.com/#sthash.XRUKylIF.dpuf


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    The IWA WaterWiki is THE open-access resource site for water researchers and professionals. The site currently hosts over 1,000 free articles, and case studies on all aspects of water and sanitation as well as over 450 downloadable event materials, including over 300 poster presentations from the recent 2012 IWA World Congress and Exhibition in Busan. The WaterWiki hosts an extensive Organisation Resource Directory and provides private collaborative online workspaces for over 30 specialist research groups. The site currently hosts the following articles on Water Pricing, Utilities and Asset Management: • Infrastructure Asset Management • Interactions between Non Revenue Water management and asset management • Introduction of Asset Management in Bureau of Waterworks, Tokyo Metropolitan Government • A Workflow System for Drastic Business Innovation in Water Service Operations • Public and Private Sector Roles in Water Supply and Sanitation Services • Energy Efficiency for Urban Water and Wastewater Services • The impact of Privatisation on the sustainability of Water Resources • Infrastructure Regulation: State Owned Enterprises Vs Investor-owned Infrastructure Operators Call for contributions: We would like to invite Smart Water Systems 2013 delegates to upload their materials to the Events Extra section of the WaterWiki: Events Extra is the open access archive for poster presentations and other unpublished materials from conferences and workshops and is the ideal area for you to highlight your work to the water community. Click here for guidelines on how to upload your material or Contact Chloe Parker for more information.


    BlueTech Research

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    GeoConnexion International and GeoConnexion UK bring you the latest news and stories plus reports from geotechnology industries in UK, Europe, the Middle East, Africa, North America and Asia. Coverage of topics such as 3D Visualisation, Remote Sensing, LiDAR, Cloud, Mobile Mapping, Navigation with emphases on healthcare, public safety, retail, the environment, utilities, surveying, LBS, transport/ logistics, telecommunications and more. Subscribe to GeoConnexion magazines and sign up for free GeoConnexion Newsletters: visit GeoConnexion.com Tel: +44 1223 279151; Email: info@geoconnexion.com


    International Journal of Grid and Utility Computing

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    IJGUC addresses grid and utility computing which represent fundamental paradigms for next-generation parallel and distributed computing systems, enabling distant collaboration, resource discovery/sharing, data-intensive applicative infrastructures and high-throughput environments to address on-demand large-scale scientific, engineering, and business problems. Grid and utility computing have significantly contributed to the advancement of cloud computing, e-science, high performance computing, virtual organisations and collaboration, scientific workflows, and service-oriented architectures. They exploit synergies with different areas such as peer-to-peer computing, semantic web, wireless/mobile technologies, and computational intelligence.


    EIN News

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    EIN News is the world leader in industry focused online news monitoring. Thousands of leading companies, institutions and global professionals from business, industry, and government rely on EIN News as an indispensable resource. Our systems continuously scan the web, indexing news from thousands of worldwide sources. The news you need is then organized by advanced software systems managed by a team of professional news editors. Everything we do is focused on streamlining your news searches and research in order to save you time and money.


    Pipeline Industries

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    The Pipeline Industries Guild was formed in 1957 and it is the leading authority and the only association worldwide to cater directly for the needs of the pipeline industry, infrastructure, underground and associated activities. Members’ activity sectors include operators, contractors, gas, oil, petrochemicals, water, sewerage, construction, infrastructure, ICT, manufacture, cables, service companies, fittings and suppliers. The Guild and the regional branches organise seminars, technical and social events which provide an excellent forum to meet others in the industry. The Guild has an International Panel which provides considerable benefits to members working abroad. Please visit www.pipeguild.com

    Marriott Regents Park

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    London NW3 3ST
    United Kingdom

    Marriott Regents Park

    This 4 star north London hotel in zone 2 is the perfect destination for the astute business traveler as well as the leisure guest that knows how convenient north London hotels are, as a base from which to explore the city .Bond Street is just 3 stops from Swiss Cottage underground station on the Jubilee Line, so you can be shopping, exploring the sights and taking in one of London’s world-renowned West End shows in less than 15 minutes when you stay at this hotel near central London. At the same time, the hive of activity that is Camden Town, the chic shops, cafes and restaurants of Primrose Hill and ZSL’s London Zoo in Regents Park are all just a short walk from this hotel in north London.

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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