Utility Companies Receive £700 Discount!

The necessity for water utilities to adopt smart metering is as pertinent as ever.  Smart meters can cut leakage levels by 20% and reduce energy consumption by a third through associated software and infrastructure.   European utilities alone will invest at least $7.8bn in smart water metering by 2020 and the market opportunities for meter manufacturers, installers, data & management organisations is clear.  With the bottom line even more pressing in today’s economic climate, the business case remains undiminished. 

Bringing you the latest business intelligence, SMi's Smart Water Systems conference provides distilled international perspectives on this exciting field.  Our line-up of international experts features a hands-on, case study-driven approach from those at the sharp end of maintaining and sustaining their customers needs.  From rethinking water provision, to harnessing M2M networks, and directing consumer behaviour, gain the insights you need to remain competitive. 

Join us for two days of strategic forecasting, metering and smart grid case studies, informed discussion and analysis


  • Appraise regulatory implications of the Water White Paper for UK utility companies
  • Implement lessons for real-time data integration across the entire supply-demand water chain
  • Network with senior representatives from leading international water regulatory organisations and global water companies
  • Assess the impact of combined complex tariffing and smart meters on customers’ water consumption
  • Utilise insights from the energy sector's experience of smart meter roll-outs to maximise your operational capability
  • Integrate supervisory control and data acquisition into your existing infrastructure 

Chief Executive Officers, Chief Operating Officers, Directors, Heads and Managers in:

  • Smart Metering Programmes
  • Strategic Metering
  • Water Modelling
  • Water Strategy
  • Drinking Water
  • Water Resource Policy
  • Water Infrastructure Management
  • Leakage Planning
  • Leakage Optimisation
  • Regulation/Regulatory Affairs
  • Asset Management
  • Supply Chain
  • Revenue Services
  • Consumer Policy
  • Customer Services and Networks
  • Business Efficiency
  • Business Development

Conference programme

8:30 Registration & Coffee

9:00 Chairman's opening remarks

The Earl of Selborne

The Earl of Selborne, Treasurer, All Party Parlimentary Group on Water

9:10 The Water White Paper and future pressures on water management

Lucia Susani

Lucia Susani, Manager, Water Demand Management, Environment Agency Of England And Wales

  • The Water White Paper and future water management
  • The case for change and implications for future water supplies
  • The role of demand management in addressing supply-demand deficits
  • Metering, smart metering and demand management
  • 9:45 Smart water metering: customer concerns and expectations

    Karen Gibbs

    Karen Gibbs, Policy Manager - London and South East Region, Consumer Council for Water

  • What’s the experience of water metering to date?
  • Energy smart metering – what are the lessons?
  • What do smart water customers want?
  • 10:20 Morning Coffee

    10:50 Water technology and society

    Sarah Bell

    Sarah Bell, Senior Lecturer, Environmental Engineering, University College London

  • Water systems have been designed with the assumption that supplies are endless, and water users behave accordingly
  • Hydrological, ecological and economic constraints on supply mean that this is no longer sustainable
  • Messages to save water conflict with the customer experience of limitless water supply
  • Future water systems need to consider the messages that are 'baked in' to technologies and infrastructure, alongside efforts to change cultures and behaviours of water consumption
  • Case studies of current and proposed water systems in Australia and the UK illustrate possibilities for more sustainable water consumption in cities
  • 11:25 Towards smart(er) metering in the water sector: national and international experience

    Chad Staddon

    Chad Staddon, Director, Bristol Group for Water Research, University Of The West Of England Bristol

  • Deconstructing the ‘petrol pump’ metaphor of water metering
  • Are water meters only about saving water?
  • Implications for other elements of customer services, including billing cycles, bill design and, of course, tariffs
  • 12:00 Case study: it’s not about the meter...an alternative viewpoint?

    Doug Clarke

    Doug Clarke, Water Efficiency Manager, Severn Trent Water

  • How do we value water?
  • The case for education
  • Bringing it all together – the need for integration
  • 12:35 Networking Lunch

    13:35 Harnessing GIS and mobile data capture technology for smarter operational efficiency workflow management and data accuracy

    Martin Giel

    Martin Giel, Operations Systems Manager, South East Water

  • The link between customer contractor and ultimately Highways is difficult to square especially within a time constrained process
  • How can the use of a spatial interface facilitate job control?
  • How important is spatial information in linking systems and capturing data
  • Exploring some of the technical issues in delivering work to a mobile workforce
  • Volume of work
  • Examine issues related to the data synchronization process
  • 14:10 How Smart Mobile AMR will improve customer satisfaction reduce NRW and more.

    Thomas Kressin

    Thomas Kressin, Sr. Product Manager Mobile AMR, Itron France Water & Heat

  • Meter sizing, peakflows & peak hour monitoring
  • Nightline consumption & tamper data
  • DMA metering with time accurate interval data
  • GPS based reading & data analytics
  • 14:50 Afternoon Tea

    15:20 Case study: the Southern Water universal metering programme

    Jon Crooke

    Jon Crooke, Deputy Director, Southern Water Services Ltd

  • Southern Water’s region is classified as ‘water stressed’
  • Programme objective is to save 10% of domestic water consumption
  • Customer engagement is the major challenge & opportunity to help customers understand and reduce their water use
  • New “change over” and “support” tariffs introduced
  • April 2010 to March 2015 customer meter base grows from 40% to 92%
  • Install approx 500,000 new AMR meters and exchange 100,000 ‘dumb’ meters with AMRs
  • 15:55 How Smart Water Services Platform answers water utilities' challenges with smart metering programs

    Robert Burns

    Robert Burns, Chief Executive Officer, Capgemini Skvader

  • Capgemini, business partner of choice for Utilities
  • Introducing Smart Water Services Platform
  • Smart Water Services Platform at the heart of your AMI/AMR program
  • 16:35 Panel discussion: what does the term ‘smart’ mean for customers and how can we influence demand?

    Topics discussed will include: defining the term ‘smart’, consumer attitudes towards water metering, and influencing their understanding of water’s value.  Can, for example, encouraging consumers to link water usage with power consumption lead to a win-win scenario of reduced demand and lower monthly bills?  The software, infrastructure and costing requirements for universal metering will also be explored, together with the feasibility of linking these to other smart utility meters.

    Sarah Bell

    Sarah Bell, Senior Lecturer, Environmental Engineering, University College London

    Chad Staddon

    Chad Staddon, Director, Bristol Group for Water Research, University Of The West Of England Bristol

    Doug Clarke

    Doug Clarke, Water Efficiency Manager, Severn Trent Water

    Andrew  Tucker

    Andrew Tucker, Water Strategy Manager , Energy Savings Trust

    17:15 Chairman’s Closing Remarks and Close of Day One

    The Earl of Selborne

    The Earl of Selborne, Treasurer, All Party Parlimentary Group on Water

    8:30 Registration & Coffee

    9:00 Chairman's Opening Remarks

    Dominique Gatel

    Dominique Gatel, Deputy Technical Director for Drinking Water, Veolia Eau

    Dimitra Christakou

    Dimitra Christakou, Head of Water Services, Bloomberg New Energy Finance

    9:10 European utilities perspective on water savings

    Dominique Gatel

    Dominique Gatel, Chairman, Eureau

  • European legislative environment
  • Future strategy: the blueprint for European waters
  • Leakage reduction possibilities
  • 9:50 Water utilities plagued by inefficiencies stand to benefit from investments into the smart water grid

    Frederick Royan

    Frederick Royan, Global Research Director Environment Water Markets, Frost and Sullivan

    Seth Cutler

    Seth Cutler, Research Analyst Environment Water Markets, Frost & Sullivan

    10:30 Morning Coffee

    10:50 Lessons and implications from smart grid roll-outs around the world

    Stephen Knight

    Stephen Knight, UK Smart Infrastructure Lead, PwC

    11:30 Case study: installing smart networks and smart monitoring systems at Thames Water

  • Why Thames have adopted ‘smart’ technology and how it works
  • The trial and subsequent roll-out to inner London
  • Searching for continuous improvements and future plans
  • Rob Casey

    Rob Casey, Water Modelling Manager , Thames Water

    Tim McMahon

    Tim McMahon, Leakage Optimisation Manager, Thames Water Plc

    12:10 Networking Lunch

    13:30 Case study: smart grids and smart water metering in Toronto

    Claude Williams

    Claude Williams, Senior Project Manager, EMA Canada

  • IT  architecture requirements for smart grids and smart metering
  • Smart water metering- a business perspective 
  • Operational challenges and outcomes
  • 14:10 Bringing the consumer into the smart grid for water – strategies for engaging the consumer in conservation

    Trevor Hill

    Trevor Hill, President & Chief Executive Officer, Global Water FATHOM

  • The increasing cost of providing water services will make consumers more proactive about managing their costs
  • Utilities cannot provide the granularity of data necessary for consumers to make active decisions about their own consumption
  • Changing utility-consumer interactions: switching the smart grid for water from a utility-facing tool, to a consumer-facing tool
  • Improving the operational condition of the utility, and self-financing through the discovery of ‘found revenue’
  • 14:50 The smart water network: today tomorrow and beyond

  • What is a smart water network? What are its components?
  • Benefits and applications of smart water network technologies
  • Smart  networks in 2012 – early examples of real-world implementations from around the globe
  • The future: developments, technology trends and predictions
  • Guy Horowitz

    Guy Horowitz, Chairman, Smart Water Networks Forum

    15:30 Afternoon Tea

    15:50 Multi applications of smart water networks for increased profitability and quality of service

  • Designing and operating machine-to-machine networks
  • A turnkey service based on an ultralow consumption radio network
  • Improving service quality, performance and safeguarding resources
  • Dominique  Seze

    Dominique Seze, Chairman, HomeRider Systems

    Xavier  Mathieu

    Xavier Mathieu, Director of International Business Development, HomeRider Systems

    16:30 Integrating smart meter technology into the supply chain

    Dene Marshallsay

    Dene Marshallsay, Director, Artesia Consulting

  • Funding R&D in an age of austerity
  • Mechanisms to value and reward innovation through new technology
  • Stimulating the wider supply chain to develop low-carbon solutions
  • Meeting the needs of the 25 year Strategic Direction Statements and periodic review in 2014
  • 17:10 Chairman’s closing remarks and close of day two

    Dimitra Christakou

    Dimitra Christakou, Head of Water Services, Bloomberg New Energy Finance



    Neither customer nor consumer- a new model for water utilities

    Neither customer nor consumer- a new model for water utilities

    Copthorne Tara Hotel
    18th April 2012
    London, United Kingdom

    Copthorne Tara Hotel

    Scarsdale Place
    London W8 5SR
    United Kingdom

    Copthorne Tara Hotel

    The Copthorne Tara Hotel London Kensington is an elegant contemporary four-star hotel in prestigious Kensington, located just a two minutes walk from High Street Kensington underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments. Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax with a delicious drink at West8 Cocktail Lounge & Bar.

    The Copthorne Tara Hotel boasts 745 square meters of flexible meeting space, consisting of the Shannon Suite and the Liffey Suite, ideal for hosting conferences, weddings and social events. Facilities include access to the business centre 24 hours a day, fully equipped fitness room, gift shop, theatre desk and Bureau de Change. With ample onsite parking outside the London congestion charge zone and excellent transport links via Heathrow Airport, the hotel is the perfect location for business or leisure stays. The hotel is within close proximity to the shops of High Street Kensington, Knightsbridge and Westfield London, Olympia Conference Centre, Royal Albert Hall, Kensington Palace and Hyde Park.




    speaker image






    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.


    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.


    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.


    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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