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Utilities across Europe face the prospect of meeting the EU’s goal of installing smart meters for 80% of consumers by 2020. National plans for meeting this target vary considerably across the continent with Italy and Sweden having completed physical roll out without fully utilising smart meter functionality. Gas, electricity, and water suppliers face similar challenges in managing existing meter assets and where appropriate planning for the roll out and maintenance of smart meters.
 

With so many companies, whether they be the energy/water suppliers themselves or meter asset management companies, finding themselves mired in this transitional phase SMi’s Meter Asset Management and Operations conference will provide practical insight on managing the meter assets already held by utilities and planning for the burst of activity and sizeable workforce increase required to deliver smart meters into consumers’ homes in a relatively short time frame.

 

The conference will be split into 6 themes for discussion by industry experts from across Europe:

1. Asset identification and tracking and database maintenance
2. Developing stakeholder (meter asset manager, DNO, and energy supplier) relationships to deliver smart meter roll out programmes
3. The challenge of meter maintenance in a mixed asset environment
4. Training and organising your workforce for efficient meter installation
5. Delivering an excellent customer experience
6. Meter specifications and interoperability
 

 

Smart meter operations and asset managers from across Europe will deliver their insight on the following topics against a backdrop of smart meter roll out programmes across the electricity, gas, and water utilities:

• The foundation of smart meter roll out success - asset identification and the cradle-to-grave database
• Keeping track and repatriation – installing replacement meters and managing asset flows
• Implementing best practice to protect the energy supplier-customer relationship
• Gearing up for the increased complexity of smart meter maintenance
• Meter testing: dealing with a mixed asset base of approved and certified assets
• Managing hard-to-reach environments and the associated M2M communication challenges
• Overcoming the challenges of meter installation in a multi-manufacturer environment
• Managing workforce training and retention to deliver a smart meter installation programme
Unusual installation scenarios – keeping the workforce safe and managing customer expectations
• Improving the management of time slots for meter installation and maintenance appointments
• Maintaining the customer experience and acceptance: Delivering smart meter aftercare excellence
• Asset interoperability – keeping the meter on the wall!
Sustainability in the distribution network – will smart meters help to deliver this?
 

You should attend this conference if you are involved with the asset management of meters within your organisation or if you are if you are involved in the planning a smart meter roll out programme. You should also attend if you have workforce training responsibilities.
 

You should attend if you are a Director/Head/Manager of:


• Smart Meters
• Smart Metering Programme
• Smart Meter Rollout Team
• Meter Asset Management
• Meter Operations
• Recruitment and Training
• Smart Networks
• Future Networks
 

Conference programme

8:30 Registration & Coffee

9:00 Chair's Opening Remarks

Eric Fowler

Eric Fowler, Head of Commercial and Regulatory Affairs, National Grid Metering

9:10 Asset data and whole life asset management – key to a successful smart meter roll out

 

·         Standardising the serial number of assets – to whom does it belong and where is it?
·         Keeping records of other components of installation
·         Standardising data and identification of assets between meter asset management operators and energy suppliers
Dave  Gregson

Dave Gregson , Director of Operations, Calvin Capital

Stuart  Haughton

Stuart Haughton, Director, Calvin Capital

9:50 Using industry data to improve asset information

Gavin  Jones

Gavin Jones, Business Development Director, Electralink

·         Importance of accurate asset information
·         Opportunities for greater visibility
·         What does the future hold?

10:30 Morning Coffee

10:50 Implementing best practice to protect the energy supplier-customer relationship

Vickie Gibson

Vickie Gibson, Managing Director, Energy Assets Ltd

·         Managing the supplier’s meter installation, industry data and ongoing asset integrity effectively - How to turn unwelcome intrusion into something more positive
·         How can meter asset management companies (MAMs) project and enhance the supplier brand – uniformed or white branded?
·         Openness, data quality, communication, visibility and delivering best practice are key to managing supplier, customer and supply-chain expectation – How to deliver against a seemingly impossible challenge

11:30 Smart Metering Device Assurance: interoperability testing and certification

Jeremy Yapp

Jeremy Yapp, Manager, Mandated Smart Metering Products Group, Beama

 

·         What is the SMDA and what service does it offer?
·         Who is the scheme operator, and what is the testing scheme?
·         Who benefits from the SMDA testing and certification?

12:10 Networking Lunch

13:30 The impact of smart metering on triage and reverse logistics

Alan Doody

Alan Doody, Head of Asset Management, Centrica

·         Gearing up for the increased complexity of smart meter maintenance
·         Does smarter technology mean smarter and more complicated aftercare and maintenance issues?
·         How will the challenge of meeting the needs of dual fuel customers be met?
·         Will maintenance workforces need to be split along specialist lines or will a one team fits all approach be possible?

14:10 Smart meter asset management: Implementing PAS55: 2008 / ISO55000/1/2

Stephen Dallas

Stephen Dallas, Business Consultant, EDF Energy

·         Managing the asset lifecycle value chain
·         Managing asset data
·         Preventing asset stranding and losses through ‘churn’
·         Smart metering: predicting and preventing failures
·         Asset knowledge and information systems
·         Managing asset risk

14:50 Creating a competitive virtual franchise: Co-operation without regulation, can we do it without dictation?

Roger  Stoney

Roger Stoney, General Manager, SmartMOp

 

·         Delivering a competitive and well served meter operator service nationally
·         What can and can’t be done to deliver the level of co-operation and co-ordination required
·         An open standard of data interchange between field and retailer – does the meter operator still matter
·         Maintaining the customer service experience - the same but different

15:30 Chair’s Closing Remarks and Close of Day One

Eric Fowler

Eric Fowler, Head of Commercial and Regulatory Affairs, National Grid Metering

15:40 Afternoon Tea

8:30 Registration & Coffee

9:00 Chair's Opening Remarks

Eric Fowler

Eric Fowler, Head of Commercial and Regulatory Affairs, National Grid Metering

9:10 SMICOP – Smart Metering Installation Code of Practice

Julian Anderton

Julian Anderton, Head of Operations, Energy UK

·         The development of SMICOP.
·         What’s in the Code ?
·         The governance around the Code
·         How is it being implemented?

9:50 Maintaining the customer experience and acceptance: Managing customer-facing and industry-owned site issues

Paul  Smith

Paul Smith, Consultant, Association Of Meter Operators

 

 

·         What are the issues and who will deal with them?
·         What are we doing to establish ownership and understand what action to take?
·         How will field staff be trained and informed to ensure issues are dealt with and the installation is a success for the customer?

10:30 Morning Coffee

11:00 Smart Meter Privacy and Security – the situation in Europe today

Fred Streefland

Fred Streefland, Director Education & Training, European Network for Cyber Security

  • Introduction (ENCS & Privacy & Security)
  • Insights into the current work at European Commission related to Smart Meter Privacy and Security
  • Overview of the Smart Meter Privacy & Security situation in Europe
  • Importance of cyber security awareness, training, monitoring and incident response
  • 11:40 Examining the challenges of formalising the relationship between meter asset managers (MAMs) and energy network operators

    Vic Tuffen

    Vic Tuffen, Technical Director, Tuffentech Services Ltd

    ·         Interfacing with networks and gaining accreditation
    ·         The Impact of NSAP Accreditation
    ·         Understanding the GT2 process
    ·         What are the most important challenges for MAMs in adhering to MAMCoP/MOCoPA/OAMI Codes of Practice?
    ·         Ensuring that MAMCoP/MOCoPA regulations form an integral part of workforce training and development

     

    12:20 Networking Lunch

    13:40 Managing workforce training and retention to deliver a smart meter installation programme

    Thomas Perry

    Thomas Perry, Meter Operations Manager, E.ON UK plc

     

    ·         What does a “standard” installation look like?
    ·         How to ramp up training programmes significantly and ensure quality
    ·         What do you need to consider when assessing the essential ingredients of a successful retention strategy?

    14:20 Keeping track and repatriation – installing replacement meters and managing asset flows

    James Charlton

    James Charlton, Solution Architect, Core Systems, British Gas Plc

    ·         Asset ownership vs. responsibility
    ·         Tracking assets: identifying the supply chain
    o    Including ‘reverse logistics’ (repatriation)
    ·         Scaling out to meet the challenge

    15:00 Chair’s Closing Remarks and Close of Day Two

    Eric Fowler

    Eric Fowler, Head of Commercial and Regulatory Affairs, National Grid Metering

    15:10 Afternoon Tea

    +

    FEATURED SPEAKERS

    Alan Doody

    Alan Doody

    Head of Asset Management, Centrica
    Dave  Gregson

    Dave Gregson

    Director of Operations, Calvin Capital
    Eric Fowler

    Eric Fowler

    Head of Commercial and Regulatory Affairs, National Grid Metering
    Roger  Stoney

    Roger Stoney

    General Manager, SmartMOp
    Thomas Perry

    Thomas Perry

    Meter Operations Manager, E.ON UK plc
    Vickie Gibson

    Vickie Gibson

    Managing Director, Energy Assets Ltd

    Alan Doody

    Head of Asset Management, Centrica
    Alan Doody

    Dave Gregson

    Director of Operations, Calvin Capital
    Dave  Gregson

    Eric Fowler

    Head of Commercial and Regulatory Affairs, National Grid Metering
    Eric Fowler

    Fred Streefland

    Director Education & Training, European Network for Cyber Security
    Fred Streefland

    Gavin Jones

    Business Development Director, Electralink
    Gavin  Jones

    James Charlton

    Solution Architect, Core Systems, British Gas Plc
    James Charlton

    Julian Anderton

    Head of Operations, Energy UK
    Julian Anderton

    Paul Smith

    Consultant, Association Of Meter Operators
    Paul  Smith

    Roger Stoney

    General Manager, SmartMOp
    Roger  Stoney

    Stephen Dallas

    Business Consultant, EDF Energy
    Stephen Dallas

    Stuart Haughton

    Director, Calvin Capital
    Stuart  Haughton

    Thomas Perry

    Meter Operations Manager, E.ON UK plc
    Thomas Perry

    Vic Tuffen

    Technical Director, Tuffentech Services Ltd
    Vic Tuffen

    Vickie Gibson

    Managing Director, Energy Assets Ltd
    Vickie Gibson

    Workshops

    UK Smart Meter Roll Out
    Workshop

    UK Smart Meter Roll Out

    Holiday Inn Regents Park
    25th June 2014
    London, United Kingdom

    Holiday Inn Regents Park

    Carburton Street
    London W1W 5EE
    United Kingdom

    Holiday Inn Regents Park

    Choose the well-connected Holiday Inn London-Regent's Park hotel, with a superb central London location and speedy transport links. Holiday Inn London-Regent's Park is in a leafy and cosmopolitan area of central London, a 10-minute walk from bustling Oxford Street. Leave your car in our NCP managed underground car park, and explore London by Tube. Great Portland Street Tube station is 25 metres from the hotel, from where you can reach the City and Canary Wharf in 30 minutes, and London Heathrow Airport in 45 minutes.

    Wireless Internet is available throughout the hotel, and you can invite up to 300 people to events at the Academy Conference Centre, with an IT technician and break-out zones. Holiday Inn London-Regent's Park is a 10-minute walk from Santander's offices and businesses in the BT Tower. Stroll 5 minutes to Regent's Park, where you'll find London Zoo and pretty Primrose Hill. We're a 10-minute walk from Bond Street boutiques and 20 minutes from Buckingham Palace and cruises on the River Thames.

    Ask our Concierge to plan your day out and book West End theatre tickets. Room Service is available 24 hours at Holiday Inn London-Regent's Park, or dine in the vibrant Junction Restaurant. Our Junction Bar has a menu of light bites, and a hot breakfast buffet is served daily.

    HOTEL BOOKING FORM

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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