Utilities across Europe face the prospect of meeting the EU’s goal of installing smart meters for 80% of consumers by 2020. Whilst each country is meeting this goals in different time frames, many are in the same position as the UK and are in a crucial stage in the road towards full roll outs. Gas, electricity, and some water suppliers face similar challenges in managing existing meter assets and planning for the roll out and maintenance of smart meters.

There are many challenges that are occurring within this transitional phase, a lot of investment must be put into the smart metering technology and concerns regarding logistics, asset churn and workforce are common whether it be by an Energy Supplier or a sub contracted Meter Asset Management Company.

This conference will look at all the main issues surrounding this situation which include:

• A look at the technology sector and the direction its moving in
• Interoperability and standardising meters
• Issues surrounding workforce (training and optimisation)
• Logistics and tracking
• Positive Customer Engagement
• Best practice in Meter roll outs
• Data Management

This conference is the only one of its kind which focuses on the Metering side of the roll outs. This conference will not only cover issues relating to the new smart meters but will also focus on looking at the retention of traditional metering, and the many processes involved in switching them over.

Our expert speakers will speak on a range of issues which will be of interest to anyone involved in the supply, maintenance, change over, procurement and testing of Smart meters plus many more in energy and water utilities.

The conference will cover a range of key topics including:


The conference will cover a range of key topics including:

  • Best Practice in Smart Metering
  • Optimising your workforce
  • Working together to ensure efficency
  • The Big logistical Challenge
  • How can customer switching become a seamless experience?
  • Using Market Data to Improve Asset Data Accuracy
  • If the technology isn’t available, what’s missing?
  • Optimising the energy savings from smart metering


You should attend this conference if you are involved with the asset management of meters within your organisation or if you are if you are involved in the planning a smart meter roll out programme. You should also attend if you have workforce training responsibilities.

You should attend if you are a Director/Head/Manager of:

• Smart Meters
• Smart Metering Programme
• Smart Meter Rollout Team
• Meter Asset Management
• Meter Operations
• Recruitment and Training
• Smart Networks
• Future Networks

Amey; Anglian Water Services Limited; Association Of Meter Operators; Baringa Partners; British Gas Home Security; British Gas Plc; Brookfield Utilities UK; Calvin Capital; Centrica; E.ON UK plc; EDF Energy; Electralink; ELTEL Networks A/S; Energy Assets Ltd; Energy UK; EON; ESRI UK ; European Network for Cyber Security; gemserv ltd; Iskraemeco; M2M Now; macquarie energy; Meter provida Ltd; National Grid Metering; National Grid Plc; Northern Powergrid Metering Ltd; Siemens; Smart Metering Systems; SmartMOp; Technolog Ltd; Trojan Utilities Ltd; Tuffentech Services Ltd; Wheatley Associates Ltd;

Conference programme

8:30 Registration and Coffee

9:00 Chairman's opening remarks

Jeremy Yapp

Jeremy Yapp, Deputy Director, Smart Metering, BEAMA

9:10 Optimising your workforce

Neil Robertson

Neil Robertson, Chief Executive, EU skills

• What skills will be required of your workforce?
• Ensuring your staff are fully competent
• Top tips for training and developing your workforce

9:50 Is Smart Metering the starting point for the Smart Home?

Patrick  Caiger-Smith

Patrick Caiger-Smith, CEO, Green Energy Options

• The future of the smart home, and the role that smart metering will play
• The emerging technical, commercial and market trends
• Opportunities for Meter Asset Providers

10:30 Morning Coffee

11:00 How to mitigate your meter financing risks

Phil Hack

Phil Hack, Head of Strategic Projects & Smart Metering, Strategy & Regulation, UK Power Networks

• Meter failure – who to blame!
• Churn agreements – what you need you know
• Other lessons learnt from down-under

11:40 The big logistical challange

Ray Bennett

Ray Bennett, Supply Chain Process Manager, National Grid

• How to ensure assets are returned correctly
• Data and how it effects the logistics process
• Ensuring logistical smoothness
• Potential impacts via the Environmental Agency

12:20 Networking Lunch

13:40 Best practice and case study in smart metering

Tommi Pyhahuhta

Tommi Pyhahuhta, Head of metering and Customer Data Management, Caruna Oy

• Hear how Caruna implemented smart metering
• Understand and learn from their experiences
• Getting the most out of your data – what can it tell you

14:20 Working together to increase efficiency

Brian Stratton

Brian Stratton, Head of Distribution Capital Delivery , UK Power Networks

• The obstacles to a smooth roll out from the networks point of view
• Working together in order to overcome these issues
• Optimising work between energy suppliers and energy networks
• What UK Power Networks are doing to prepare

15:00 Afternoon Tea

15:30 How can customer switching become a seamless experience?

David Scott

David Scott, Industry Relationship Manager, Smart Metering, Scottish Power

• What are the problems posed by meter interoperability and interchangeability?
• What can we do to try and resolve these and meet the high expectations of your customers
• Working together to achieve this goal

16:10 Ensuring positive consumer enagement

Dennis Palmer

Dennis Palmer, Head of GB Smart Metering Programme Liason, Smart Energy GB

• What will the most controversial topics be?
• What are the key messages to promote to your customers?
• How can your company get ahead and avoid backlash?

16:50 Consumer energy data and the connected home

Jeremy Yapp

Jeremy Yapp, Deputy Director, Smart Metering, BEAMA

• Status update of equipment availability
• The role of consumer data in the connected home
• Addressing the remaining challenges to rollout
• Unlocking the power of smart energy data

17:10 Chairman's closing remarks

Jeremy Yapp

Jeremy Yapp, Deputy Director, Smart Metering, BEAMA

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

Brendan McGarry

Brendan McGarry, Head of Service, SMDA Scheme Operator, gemserv Ltd

9:10 An Update from the Department of Energy and Climate Change on the Smart Metering Implementation Programme

Oliver Sinclair

Oliver Sinclair, Head of Consumer Advocacy and Stakeholder Management, Department of Energy and Climate Change

• Programme overview
• Progress and key developments in the industry-wide delivery programme
• Preparing for Initial Live Operations
• Successful consumer engagement/ Outcome of the Early Learning Project

9:50 Looking towards opportunities in the future

Goran Strbac

Goran Strbac, Chair, Electrical Energy Systems. Department of Electric and Electronic Engineering, Imperial College London

How will the industry develop in the future?
Looking towards smart grids – what can be done to prepare?
What are the benefits to electricity consumers?

10:30 Morning Coffee

11:00 Using Market Data to Improve Asset Data Accuracy

Gavin  Jones

Gavin Jones, Business Development Director, Electralink

• Challenges of data accuracy in the British Electricity Market
• Considerations in using market data
• How ElectaLink is helping improve Meter Asset information

11:40 Optimisation of the processes and systems to maximise SMART meter deployment

Stephen Dallas

Stephen Dallas, SMART Meter Deployment Optimisation Manager, Deployment Operations Centre, EDF Energy

• Understanding the value chain for SMART Meter Deployment
• Selecting where to target interventions to maximise deployment efficiency
• Designing and testing interventions
• Applying the learning’s

12:20 Networking Lunch

13:50 If the technology isnt available, whats missing?

Dirk Costrop

Dirk Costrop, Project leader Smart Meter Data Acquisition, EANDIS

• What do the energy suppliers and DSO’s expect from a smart meter?
• Where do current assets leave us wanting?
• The top 7 things new meters should incorporate.
• What must be done to get these available?

14:20 SMDA Overview

Brendan McGarry

Brendan McGarry, Head of Service, SMDA Scheme Operator, gemserv Ltd

• Why is SMDA needed?
• How does it work?
• How and when can I start benefitting from it


15:00 Afternoon Tea

15:30 Optimising the energy savings from smart metering

Nick Lomax

Nick Lomax, Smart Technology Manager, Energy Saving Trust

  • What is the eveidence for energy savings from smart metering?
  • What are ther different ways in which energy savings could be realised?
  • How do these savings differ across different types of consumer?
  • What role miht different organisations have in achieving energy savings?
  • 16:10 Panel Discussion: Preparing for the key steps in the transition: What to watch out for

    •         Appreciating the responsibilities of different parties
    •         What tricky situations could arise
    •         How preparation could be the key

    Dirk Costrop

    Dirk Costrop, Project leader Smart Meter Data Acquisition, EANDIS

    Nick Lomax

    Nick Lomax, Smart Technology Manager, Energy Saving Trust

    16:50 Chairman’s Closing Remarks and Close of Day Two

    Brendan McGarry

    Brendan McGarry, Head of Service, SMDA Scheme Operator, gemserv Ltd



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    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.


    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.


    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.


    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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