SMi's 8th Annual Smart Water Systems conference returns to London in April 2019

Now that the water companies’ business plans have been submitted and OFWAT have entered the next critical phase of their price review process - scrutinising each and every plan in detail to ensure they are robust enough to deliver a high quality, affordable and resilient service to customers in the years 2020-2025 and beyond.
SMi’s 8th annual Smart Water Systems conference will highlight the methods the water companies are using to ensure the goals and targets that have been set are reached and exceeded. Focussing on how new technologies, IOT and Artificial Intelligence can help to produce and analyse real-time data to ensure more efficient leakage detection and management; leading to better customer engagement and subsequently decreased customers water usage.
Case Studies from Water Company in the UK, Europe and Middle East - that are already advancing with smart network technologies and strategies - will discuss the critical need for accurate, clear and manageable forecasting for consumption of water. Looking at new technologies and innovations that show best solutions for monitoring and metering; understanding of customer expectations, data-collection tools and handling of 'big' data.
An update on the smart water meter roll outs that have been happening across the UK and parts of Europe will be a special focus exploring in detail the challenges and new developments of this implementation - such as increasing water demand, meter reading challenges and customer focused approaches.

Gather first hand insight into what OFWAT thought of the water companies Business Plans and what is needed moving forward to reach their goals/targets.
Learn how data can help water companies persuade customers to use less water
Water2020 update and future developments needed in the water industry.
Discover how Data Analytics can lead to more efficient leakage detection and management
Updates on smart meter programmes and Results of Smart Meter Trials – showing the challenges facing water utilities after the smart meter roll out, as well as the lessons learned
Explore whether IOT, AI and Automated Water Management can improve customer engagement and make networks more efficient
Find out what was learnt from the adverse weather conditions of 2018 and how we can ensure water supply is not affected by future disparities
Develop an improved understanding on the benefits of Integration of big data between companies
Discover new technologies and networks that could change the future of the smart water industry
Learn the hidden value of information that can be extracted from smart meters and what to do with this new data
Find out the best solutions to customer related issues such as customer engagement and customer-focused approaches

Conference programme

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

Jeremy Heath

Jeremy Heath, Innovation Manager, Sutton & East Surrey Water Plc
View Bio

9:10 2019 Price Review – Towards Delivery

David Black

David Black, Senior Director of Water 2020, Ofwat
View Bio

- Innovation and resilience
- What can we learn from business plans?
- Challenges and opportunities

9:50 Scotland the Hydro Nation – “Maximising the value you can gain from Scotland’s water resources in economic, social and environmental terms

Barry Greig

Barry Greig, Senior Policy Adviser, Scottish Government
View Bio

• Understanding the value of the Water Sector: developing economic and non-economic value
• Regulation, Governance and Innovation for a thriving, sustainable sector
• Collaboration and Partnership Opportunities

10:30 Morning Coffee

11:00 Are you as smart as consumers would like?

Mike  Keil

Mike Keil, Head of Policy & Research, Consumer Council for Water
View Bio

• Performance suggests the water sector isn’t as smart as it should be
• Consumers trust that the sector thinks smart and innovates
• Internal end-to-end process matter to consumers (they just don’t want to know about them)
• Excellent delivery and the “right first time” mentality can influence customers’ views of fairness and value for money. 

11:40 Innovation in smart water network technology

Anne Lorrigan

Anne Lorrigan, Product Manager, Kamstrup
View Bio

Developments in smart water network technology that:   
• Help minimise non-revenue water
• Enable identification of network leakage
• Foster water use efficiency
• Make smart metering more accessible

12:20 Networking Lunch

13:20 Benefits of using IOT and innovative networks to improve efficiency.

Jamie Jones

Jamie Jones, Distribution Project Manager, Portsmouth Water

• What is IoT?
• What is Event Management?
• Current limitations to Event Management
• The role of IoT in improving Event Management
• What does the future hold for the Water Industry?

14:00 Smart Water Solution

Tertius Rust

Tertius Rust, Innovation Lead, South East Water Ltd.
View Bio

• Finding a solution that enables SEW to visualise, analyse, monitor, predict and improve the real-time performance of its water network—i.e bringing the network to life.
• Integrating relevant internal and external data sources into one platform by also combining new sensors and AMI meters - enabling users to correlate and analyse this data while providing different views and capabilities suited tospecific job roles and customer needs.
• Converting digital data into meaningful information that is universally accessible to those who need it, integrated to enable an endless capability to analyse and correlate, and structured in a way that it is intuitively easy to tap to derive insights. 

14:40 Project Barnacle – a smart solution for monitoring the water supply in customers’ homes

Eddie  Wrigley

Eddie Wrigley, Innovation Facilitator, Northumbrian Water Group
View Bio

• How we co-created a unique design proposition
• From problem to solution in 5 days
• Proving the concept – building Barnacle
• Data integration & intelligence
• Use cases & benefits
• Lessons learned & next steps

15:20 Afternoon Tea

15:50 Discolouration Prediction; A Case Study of Data Governance and Data Science at DCWW

• Discuss how DCWW implemented a Data Governance strategy to support improved Data Science solutions
• Provide an example of how we have utilised machine learning methods to develop a predictive model for discolouration risk
• How the outputs of the model have been productionised into an interactive tool that our operational colleagues can use to support decision making

Justin Doran

Justin Doran, Data Governance Manager, DWR Cymru Welsh Water
View Bio

Isaac Bowen

Isaac Bowen, Principle Statistician, DWR Cymru Welsh Water
View Bio

16:30 Smart Data – reducing demand and 2018 climate events

Andrew Tucker

Andrew Tucker, Water Efficiency & Affordability Manager, Thames Water

• Findings from UK’s largest smart water meter rollout and data
• Water data from the Beast from the East and record hot-dry summer
• Maximising the benefits of smart water data through water efficiency and customer engagement

17:10 The SMART business case for Proof of Concept to Business As Usual

Adam Smith

Adam Smith, Innovation Programme Manager, Yorkshire Water

• The vision for Intervention Enabling Networks at Yorkshire Water
• The benefit assessment framework strategy
• Requirement of business structure to support SMART
• Future maturation of SMART capability

17:40 Chairman’s Closing Remarks and Close of Day One

Jeremy Heath

Jeremy Heath, Innovation Manager, Sutton & East Surrey Water Plc
View Bio

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

Jeremy Heath

Jeremy Heath, Innovation Manager, Sutton & East Surrey Water Plc
View Bio

9:10 Vitens Utility: Our Data Based Learning Curve.

Jan Gooijer

Jan Gooijer, Innovation Manager, Vitens
View Bio

• Data Science and Analytics
• Formal assessment of our smart grid
• Cooperation with European Utilities
• Updates on smart meter programmes - Results of Smart Meter Trials

9:50 Update on the smart metering project and solutions to tackling leakage loss.

Bert De Winter

Bert De Winter, Chief Innovation Officer, De Watergroep
View Bio

• Water Scarcity in Flanders
• Smart Metering pilot project: status
• Smart Metering project: further steps and cooperation in Flanders
• Data analytics for leakage reduction

10:30 Morning Coffee

11:00 Urban Water Cycle Management – A technological approach

Frederico  Vieira Martins Fernandes

Frederico Vieira Martins Fernandes, President, Aguas do Portos

• Reducing water losses with the help of technology
• Smart metering automated processes in Porto
• H2Porto – a technological platform that integrates all the data in one common interface
• Digital transformation in water companies – Águas do Porto strategy

11:40 Session reserved for Diehl metering

12:20 Networking Lunch

13:20 Using technology to help meet the leakage challenge.

Sean Mccarthy

Sean Mccarthy, Head of Leakage and Optimisation, Anglian Water
View Bio

• Over view of AW, The leakage challenge
• AWs shop window (Enabling collaboration)
• Sensors, how they will help reduce leakage.
• Hydrophone technology, Advantages, and challenges!

14:00 What technologies are available to enable water companies to reach the PR19 requirement of 15% reduction in water leakage?

Jeremy Heath

Jeremy Heath, Innovation Manager, Sutton & East Surrey Water Plc
View Bio

Sean Mccarthy

Sean Mccarthy, Head of Leakage and Optimisation, Anglian Water
View Bio

Jamie Jones

Jamie Jones, Distribution Project Manager, Portsmouth Water

Bert De Winter

Bert De Winter, Chief Innovation Officer, De Watergroep
View Bio

14:40 Intelligent Analytics solutions across the Water Cycle

Michael Allen

Michael Allen, Executive Director - Embedded Systems, Sensus

Smart water analytics solutions can provide measureable benefit to water utilities across the water cycle. We will give examples from drinking and waste water systems:
In drinking water systems, to help reduce NRW and improve asset repair/replacement strategies by making use of a variety of disparate data sources including smart meter data
In waste water systems, to help optimise network operation and system response to extreme weather events.

15:20 Afternoon Tea

15:50 Technology improvement drive of TW Smart Metering Programme - A case for Multi-technology Platform for Water Smart Metering

David Nwankwo

David Nwankwo , Smart Metering Technical Lead, Thames Water

• Proprietary solutions Vs Open standard solutions
• Base-lining emerging LPWA technologies against current solution
• Allaying the fears of Utilities: No singular technology holds the key
• Multi-technology platform - Key to smart networks

16:30 Delivering Target 100 in partnership with others

Ben Earl

Ben Earl, Water Efficiency Manager, Southern Water
View Bio

• The 4 pillars of water efficiency
• Using ‘carrots’ rather than ‘sticks’
• Sensible smart metering deployment
• Bespoke water efficiency advice & support
• Smart data deployment

17:10 How to maximise the efficiency of assets across the network to provide the best service to customers in preparation for AMP7”

Frank  Van Der Kleij

Frank Van Der Kleij, Head of Asset Risk and Planning, Bristol Water plc
View Bio

• Need to create a more efficient and stable operation to proactively inform customers about changes in the delivered water quality
• Review of attempts to create real-time simulations of complete treatment plants
• A new modelling approach linking hydraulic simulations using EPANET with chemical calculations using PHREEQC

17:40 Chairman’s Closing Remarks and Close of Day Two

Jeremy Heath

Jeremy Heath, Innovation Manager, Sutton & East Surrey Water Plc
View Bio


Sponsors and Exhibitors

Official Media Partner


Holiday Inn London - Kensington

Wrights Lane, Kensington, London, W8 5SP, United Kingdom

Smart Water Press Release


2018 Attendee Lists


Sponsors and Exhibitors

Diehl Metering

Sponsors and Exhibitors

Diehl Metering is one of the world's largest specialist metering and data solutions providers, manufacturing across Europe. We provide smart metering solutions to utilities companies through the intelligent networking of various metering devices into larger data platforms. These solutions offer transparency for utilities and enables considerably increased efficiency in reading, billing and service processes. Our customers are also able to benefit from real-time effects such as early recognition of leaks and the optimisation of distribution networks through intelligent information and real time data. Diehl Metering supports utilities in the UK and across the globe, developing smart meter and IZAR data and software solutions along with providing end-to-end support, backed up by our dedicated UK technical team. With Diehl Metering you are already perfectly equipped for smart metering as an important component of smart city concepts. Thanks to more than 20 years of experience with the company’s own radio technology, Diehl Metering has at its disposal excellent expertise in communications within the IoT (Internet of Things). Moreover, security of our customer data has the highest priority.


Sponsors and Exhibitors

Janz – Contagem e Gestão de Fluídos SA. We are since 1915 dedicated to the development of solutions for the water management market. With our headquarters placed in Lisbon we manufacture and distribute water meters, smart metering systems and precision parts worldwide. With a total infrastructure of 11,000 m2 and a century-old experience we are today a state-of-the-art company in IoT metering technologies, volumetric and velocity meters exporting more than 70% of our production. JANZ is always committed to the quality and longevity of our products offering all our know-how and dedication to our clients projects.


Sponsors and Exhibitors

Based on our +25 years’ of experience in the water industry, we provide utilities around the world with state-of-the-art ultrasonic water meters, high-performing remote reading solutions, advanced monitoring of pressure and leakages as well as intelligent data analytics. We deliver solutions in all shapes and sizes. From individual meters and remote reading systems to fully automated service solutions. Despite every project being unique, the starting point is always the same. You, the customer.


Sponsors and Exhibitors

Sensus helps water utilities to reach further through the application of technology and data-driven insights that deliver efficiency and responsiveness. We partner with our customers to anticipate and respond to evolving business needs with innovation in communications technologies, advanced metrology, sensors, data analytics and services. With its acquisition of Sensus in November 2016, plus subsequent market leading technology acquisitions, Xylem has brought best-in-class technology solutions together, to create a full end-to-end offering to the global water market delivering an unmatched combination of technology and services. In more than 150 countries, we have strong, long-standing relationships with customers who know us for our powerful combination of leading product brands and applications expertise.

Media Partners

Future Water Association

Official Media Partner

Future Water Association is a modern, innovative and dynamic organisation that inspires, supports and leads the water supply chain: informing the sector about opportunities, the regulators about challenges and Government about policy direction; innovating through Water Dragons and delivering the ‘Innovating the Future’ roadmap; influencing and inspiring the supply chain to develop innovative solutions and new ways of thinking to shape the future of the water sector

Global Water Intelligence

Official Media Partner

Global Water Intelligence (GWI) publishes newsletters, reports, and market intelligence platforms providing analysis and strategic data on the international water market. Its flagship publication, the monthly Global Water Intelligence Magazine, has established itself as the market-leading publication for developers, suppliers, financiers, governments, utilities and municipalities seeking information and analysis on water projects with an element of private sector participation. If you want to find out more about GWI products visit www.globalwaterintel.com/products-and-services. You can sign-up for free access to GWI articles, take a free trial of Water Desalination Report, or schedule your demo of our GWI WaterData or DesalData intelligence platforms.


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Holiday Inn London - Kensington

Wrights Lane
United Kingdom

Holiday Inn London - Kensington



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CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.


There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.


Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.


Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

CPD Certificates

We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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