This policy (together with our terms of use and any other documents referred to it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the EU GDPR 2016 and any relevant data protection laws the data controller of personal data stored by SMI is:

SMi Group Ltd

India House, 45 Curlew Street,



The contact details for the data administration team at SMi are:

Email: data@smi-online.co.uk

Phone: +44 (0) 2078276000


What information do we collect?

SMi collects & processes the following information about you:

Personal information including name, company, job title, address, email address, Phone numbers. Information regarding your sector of business.

This information is collected in the following ways:

  • By filling in your information on our website.
  • By providing the information to us either by phone, email or mail.
  • By engaging with us on LinkedIn or other social media websites.

SMi also collects information regarding your activity on our website this includes but is not limited to:

  • Analytical data regarding your location
  • IP address
  • Browser type
  • Details of any transactions you make on our website.

SMi may also collect personal information that is stored in any presentation material you submit to us, this information is published to all attendees of the event you presented at. You have the right to ask us not to distribute your presentation material and this must be confirmed in writing prior to the event taking place. Should you wish to remove your presentation from the public domain in the future you can do so by contacting our database support team on data@smi-online.co.uk .

At SMi we do not save any information with regards to credit card transactions made on our website, this information is transmitted securely for processing by our third-party payment processor.


Where we keep your data

Your data is stored and processed in the UK. It may also be processed by staff operating outside the EEA who work for us. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Due care is taken when processing your personal data with a number of security measures in place to protect your information.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


How we process your information?

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or we feel that there is a legitimate business reason to do so.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

Presentation information will be used as distribution material after the event unless you have stated that you do not wish your presentation to be distributed.


Who your information is shared with?

SMi does not share your personal information with any third parties other than those who are sub processing our data or information that is contained in presentation material.


Sub Processing

SMi may on occasion use third party applications to send email or engage in calling campaigns, all third part sub processors are vetted and checked before any information is sent to them, these third-party applications only store your data for as long as it takes to be process by them, they do not share this information with any other party at any time.

Sharing of presentation Material

As part of the service provided by SMi all event presentations are shared with the attendees of the event after the event has ended, these presentations are stored and converted to PDF format and can only be accessed using the Document portal login.

Presenters can choose not to have their presentations or biographies posted to the Document Portal, these requests should be made in writing at the time of agreement to speak at the event. Should you wish to update or remove this information from the Document Portal in the future these requests must be made to the database team at SMi who will process your request. They can be contacted on the following email address data@smi-online.co.uk .


Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

?        In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

?        If SMi Group Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

?        If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of SMi, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


How long do we keep your personal data?

SMi stores your information for as long as you are a customer of SMi, or for as long as legally required to do so by international or state laws.

SMi may store your information for longer periods if you have a contractual agreement with us have requested and provided consent for us to send you information by email or we believe that we have a legitimate business interest in the information.

You can request that all data SMi holds on you can be deleted at any time by exercising your right to be forgotten under the GDPR.

You also have the ability to change what information we can store or process about you. If you wish to change your communication preferences at anytime please contact us at data@smi-online.co.uk .


Legal basis for processing your data

At SMi we attempt to gain your consent where possible to process your personal data we do this by providing you with the option to opt-in on all our forms and website pages.

Legitimate business interests

Where we have been unable to confirm your consent, we may contact you on the grounds of legitimate business interests, this means we will only contact you with relevant information with regard to your business sector.

If you choose to withdraw or provide your consent at any time this will overwrite any legitimate business interests SMi may hold for your information.

You can withdraw your consent at any time by going to https://www.smi-online.co.uk/opt-out


In some cases, it may be necessary to contact you if you have withdrawn your consent these scenarios are listed below:

  • You have an outstanding balance with SMi.
  • You have a contractual obligation with SMi.
  • For legal reasons.


What are your rights?

Under the GDPR you the data subject are awarded the following rights:

  • The right to be informed. Individuals have the right to be informed about the collection and use of their personal data. This privacy notice fulfils that requirement.
  • The right of access.  You can request your data from SMi at any time please forward this request to data@smi-online.co.uk .
  • The right to rectification. If your data is incorrect please let us know and we will update accordingly.
  • The right to erasure. You can request this at any time by emailing your request to data@smi-online.co.uk
  • The right to restrict processing.  You can update your preferences by visiting our website http://www.smi-online.co.uk/unsubscribe or by emailing your request to data@smi-online.co.uk
  • The right to data portability. You can request your data be transferred to yourself or a third party by contacting data@smi-online.co.uk
  • The right to object. You have the right to opt-out of any marketing communications that we may wish to send you. You can change your marketing preferences at any time by using the 'opt out' link contained in our marketing emails and on our website.
  • Rights related to automated decision-making including profiling. SMi does not apply any automated decision-making or profiling to any of your personal data. 

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk



Cookie Notice

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.

To store information about your preferences, and so allow us to customise our site according to your individual interests.

To speed up your searches.

To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Please note that there may be advertisers on our site who may also use cookies, over which we have no control


Changes to this Privacy Notice

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.


There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.


Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

As a formal provider of CPD certified activities, SMI Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.


Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

CPD Certificates

We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@smi-online.co.uk

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UK Office
Opening Hours: 9.00 - 17.30 (local time)
SMi Group Ltd, 1 Westminster Bridge Road, London, SE1 7XW, United Kingdom
Tel: +44 (0) 20 7827 6000 Fax: +44 (0) 20 7827 6001
Website: http://www.smi-online.co.uk Email: events@smi-online.co.uk
Registered in England No: 3779287 VAT No: GB 976 2951 71

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